But whats causing the connection issue you may encounter. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Many technology companies like Philips often release new updates for their hardware or software. The last step is to install the new Sync app on your Mac or PC. You can use them together or separately. So you can reinstall your previous version and uninstall your current version easily. AVForums.com is owned and operated by M2N Limited, It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. But you can rollback the version if you dont want to wait. Philips Hue Sync app unable to display lights : r/Hue Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. All rights reserved. An example of data being processed may be a unique identifier stored in a cookie. Connect the Hue sync box to power and your TV. A forum where Apple customers help each other with their products. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. The app will immediately begin searching for a Hue sync box. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Or want to be part of a movie? New technology and new devices will always have some problems for many users. Hue Sync Box adds support for Siri control alongside - AppleInsider I plugged the Hue Sync Box into the second HDMI out on my AV receiver. This site contains user submitted content, comments and opinions and is for informational purposes The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. User profile for user: The consent submitted will only be used for data processing originating from this website. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. company number 03997482, registered in England and Wales. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Go hands-free with voice Honestly considering a return. 4K does not work, yet. On your PC, search for %appdata% in the taskbar. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. ShYnNoK. Looks so much better and tidier. Questions and Answers: Philips Hue Play HDMI Sync Box Black 555227 Optional: Pair a TV remote to the Hue sync box. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. Click on the search icon on your taskbar and search for %appdata%. Users are divided on this particular feature. Philips Hue Verified account @tweethue. The Lifespan of Smart Plugs: Do They Have an Expiration Date? Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Make sure Bluetooth is enabled on your mobile device. Help! all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Youve probably already guessed the solution here. If you are unsure about installation, refer to the manual that came with your Hue sync box. PLease see my previous comment for more details. Please note that all comments go into a moderation queue (to prevent blog spam). Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? Copyright 2000-2023 M2N Limited E. & O.E. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. There are two of the biggest problems for it. Dolby Vision not working - From apple tv - Apple Community Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. Save my name, email, and website in this browser for the next time I comment. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Name the HDMI inputs. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. It was the only thing that worked for me after hours of trying. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Buy in India Philips Hue Play HDMI Sync Box - Tanotis You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. I have a 4K Apple TV and a Sonos Arc. Your TV connects to the output with a short HDMI cable included in the box. I dont have either of those options visible in my Apple TV settings when Im told that I should. Sometimes goes off unexpectedly then has to be synced again. Can we ask, have you tried any other configurations? I will list some issues to see if you have had them. There seems to be an issue of integration with apple TV or a problem on device. Downgrade Back to Previous Hue Sync App Version. This wont harm your app or connected devices. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Aug 20, 2020 9:53 PM in response to i_rina. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. Can It Support Both?! I've contacted Philips Hue Support but they don't know what they are doing. Hue Play HDMI Sync box | Page 22 | AVForums If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Apple TV 4K, provided; every potential issue may involve several factors not detailed in the conversations It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). 6. If you havent done that yet, first install your Hue Bridge. 9. There you have it! Press and hold the power button on the Hue sync box. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. If the AP is the reason that causes the connection issues, so how to fix it? Ive fixed it. ADD UP TO 10 LIGHTS. Starting to hate the sync box. Open the new finder window, then click Go. They work greatmost of the time. I got the same issue. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Delete Appdata files, it will be repopulated. I have no problems with any other device . The fix for this one is surprisingly easy. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . Lets Find Out! Your email address will not be published. Hue Play HDMI Sync Box No Signal Detected : r/Hue - Reddit With our lights, sensors and switches, you can make your house the brightest home on the block . Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. If Not, Why Not?! Now you can try to downgrade back to the previous version. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. APs are also best used for devices that dont require a 100% reliable internet connection. These are devices that boost the range and performance of your Wi-Fi router. This method has helped many people solve connection issues. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? Lets go through some of the most common bugs and how you can fix them quickly and easily. However, the Hue Sync Box really needs that reliable connection. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. And the Hue Sync App allows your PC/Mac to control and sync your hue product. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". The gradient strip is definitely a big improvement over using just the light bars. This folder will have sub-folders for each application. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. However, whether its the app or the physical box, both systems are known to have some issues during connection. Here are a few of the most common issues with the Hue Sync app. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. Turn off Dolby vision when using sync box works. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. Do You HAVE To Use The Kasa App For Your Kasa Devices? What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. Who knows? Uninstall both Hue and Hue Sync app and reinstalled them. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. Read More. So almost every software or App will release patches for the upgrading. Some users reported that the app would lose connectivity as often as once every hour.