I did not get what I paid for. We value your privacy. He was absolutely fantastic at his job. Not game day yet so have not opened app for seats. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. I was told that I should have known that by this note that was listed: xfer Piggyback. Vivid Seats ranks 30th among Tickets sites. Definitely recommend. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Unsubscribe easily. The. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. The tickets are yours now to you have to figure out what to do. She says no digital. Ren was very helpful answered my questions and helped me get the tickets I was looking for. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Ive only purchased tickets from this site twice. One can only hope these ticket monopolies will be better regulated in the near future. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. I'm very disappointed in Vivid Seats. 10.1K Ratings. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. The event was then rescheduled for July of 2021and then cancelled again. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Vivid Seats Reviews | Shopper Approved We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Vivid Seats - Home - Facebook Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: It went to automated system and never got a person to talk to. Repeatedly asked to speak to manager and he refused. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Vivid seats will not do anything. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. I never received my tickets but was charged for them. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Is Vivid Seats Legit? Review, Comparison & Alternatives Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com So I recommend never buying anything from this place. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. We were refused. They didn't even attempt to make it right. Read full review of Vivid Seats and 1 comment. It goes against our guidelines to offer incentives for reviews. You advised that you arrived at 7:50 PM. WRITE REVIEW. . Customer service would not help since the event was technically postponed and not cancelled. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. So, if you sell tickets for $100, you will receive $90. I usually stick to stubhub. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. We're serious about getting you to the live events that you love. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Never received tickets or a refund let alone even an apology. Cancellation Policy : Vivid Seats Customer Support You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. We understand it's frustrating when events are postponed. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I called before the event and after. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. He was very polite, professional, kind, and made the process very easy! He checked several times and assured me that the seats were handicap. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! Full refund and apology for lack of ticket delivery. I used their site this morning to purchase two tickets to a show. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. These were sold from the originator which means there's no reason they couldn't have been refunded. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Ultimately, hung up on me. 10.1K Ratings. My friends and I attend several differant venues and purchase tickets online. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings Paid $160 for a single ticket for a show that was rescheduled (twice). Vivid Seats Review for February 2023 | Best Ticket Brokers Contact Us About The Company Profile For Vivid Seats LLC. Received a correct order confirmation but when the tickets came in they moved me to a different section. Vivid Seats' email and phones were not responding to many numerous requests. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Top 2,153 SeatGeek Reviews - ConsumerAffairs When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Get buying tips about Ticket Websites delivered to your inbox. Vivid seats are scammers. There was not enough time to even get to the venue. says they have a no refund policy unless the event is cancelled. Takes no accountability for a time glitch that had us go to a show at the wrong time. THEY ARE SCAMMERS. They deserve to go bankrupt as they cost me $800. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Lack of preparation and communication from the recruiter for each step of the process. How do I determine the seat numbers for a ticket listing? The company was founded in 2001. They can see this but they refused to issue a refund. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Absolutely disgusting. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. greenthumb47 , 2022-08-02. Please Refund at least $1000. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Absolute worst customer service ever. Patient, reassuring, and kind -- why I will use this entity again! I spoke with Carlos A over the phone to purchase my tickets. They take your money, and you have no valid tickets. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Its location on this page may change next time you visit. Products used:Tickets for an upcoming football game. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Support : Vivid Seats Customer Support Its not right that they say they have no control over the seller. Going to more events with Vivid Seats gets you to more events. only our *Volume Resellers* are allowed to re-sell tickets. I don't expect they are willing to give an apology. They are efficient, professional and the price is always right. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. First time using Vivid Seats to get tickets. I thought maybe that was the seller. For more information about reviews on ConsumerAffairs.com please visit our Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Never again. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Agreed! We do this to make sure each fan is able to choose tickets that are most accommodating to them. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Showed up after start of game and lot was closed. Thank you Amanda. The insurance was $65.82. It is a safe and secure process. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. Refunds can only be granted in the event a show is cancelled. I tried calling two hours before my event as the tickets never arrived. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. Jeremy of Las Vegas, NV Verified Reviewer. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. So I quickly attempted to purchase another ticket. It was smooth and I didn't have to do all re-ordering process again. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. I never used them before but I know many people who have. For further help, send us a direct message. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Vivid Seats gets you the best seats in the house | CNN Underscored IE, Hundreds of people are standing in front of you. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Wed, 11 May, 2022 at 5:09 PM. + the only ticket rewards program around. and their online chat system is useless. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Anyone can write a Trustpilot review. What kind of scam is this? Companies can ask for reviews via automatic invitations. We are filing fraud with the bank and reporting to the bbb. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Well start sending you the news you need delivered straight to you. Vivid Seats | Event Tickets - Apps on Google Play Sellers can choose the price for their tickets and modify them at any time. Claim your listing for free to respond to reviews, update your profile and manage your listing. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Working at Vivid Seats | Glassdoor I thought Vivid was a pr0n company. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? On December 13, 2022, I received the tickets from Vivid. We appreciate you bringing this matter to our attention and will be following up with you again soon. Address: 111 N. Canal Street. 3 for $533.58. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Ordered tickets for Gary Allan concert last September. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Just another company who still made money over COVID. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. I would like to warm people to avoid buying tickets through Vivid Seats. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. A refund or seats in RTC4. The email made a vague reference to covid 19 but no definite reason was given. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. A. Amalia G. Today. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Dont EVER use vivid seats for any purchases. But, what I'm reviewing . B. Berlinda G. Today , California. Will my seats be side by side? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Working at Vivid Seats: 108 Reviews | Indeed.com Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. is vivid seats legit - Tecdud.com All for the seller, not for the customer. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. This review was chosen algorithmically as the most valued customer feedback. Mark, your concerns are absolutely matter to us and we certainly value your feedback. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. If you have any additional questions, we encourage you to reach out to our online support team on social media. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. None of the options worked for us NEVER will I use this company again. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Accidentally purchased tickets on wrong date and chatted with an agent immediately after.