You can settle on one or decide to diversify your options offering retail customers several shipping options helps build trust by giving them a say in how they get their orders. What Are the Pros and Cons of Accepting Returns? This will help to let your website visitors find the information they are looking for without much effort. There's no standard format for what a Return Policy for dropshipping looks like. A dropshipping return policy is a written rulebook where the retailer or store owner explicitly informs their customers of the conditions under which its possible to request a return and refund and the specific steps of the return process. Feel free to copy our Do Dropshipping Shipping Policy, modify it to fit your dropshipping stores policy, and use it in combination with the other standard pages here! And dont forget to take a look at our Return Policy template here as well. This dropshipping return and refund policy should be an essential page of any dropshipping or eCommerce store since it creates trust and adds a layer of safety for your customers. If the return delivery costs more than the product itself, its not worth having it returned. A No-Nonsense Guide. For the first casean order never arrivingyoull need to bring up the issue with your supplier. What are some of the best AliExpress dropshipping products? Doofinder Review. 5. What Are the Most Important Things to Include in Your Dropshipping Return Policy? Using headings is another great way to segment your dropshipping shipping policy. Returns and Refunds. All these steps can be done with a few clicks. #: Acknowledge local, international, and domestic customers. Thats typically the case for dropshipping high-ticket products where its more worth it. Try Shopify for free, and explore all the tools and services you need to start, run, and grow your business. An address change is something that a typical online business could potentially handle, but when you are dealing with a third-party, communication can sometimes take time and your supplier may not be willing to go the extra length, as their role is limited to fulfillment and does not involve offering customer service. Covid-19 Shipping Policy. Good marketing alone is a competitive advantage. How to Handle Returns when Dropshipping from China? How Are Dropshippers Affected by Returns? You can also redirect them to the main Returns and Refunds page for the full details. Remember that, ideally, you want customer loyalty and repeat sales. Shipping is increasingly complex when running a dropshipping business. And if you have multiple suppliers, be respectful of all conditions to avoid customer complaints. It was founded in 2010 and is owned by China-based Alibaba, one of the worlds largest ecommerce companies. All Registered. Start selling the right products to the customer base that you know best. This way, your customers will have a personalized shopping experience. In short, yes. Packed or still unpacked? I recommend leaving a simple message such as: Were dropshipping. In this case, theres nothing you can do to shorten these delivery times. Your customers need to know this before they place an order, as most people are used to the extra-fast shipping times of Amazon and the likes. We suggest using these templates to save questions from buyers and adapt the template to our shipping time. If you offer international shipping, dont forget to include a statement warning your customers that the package that they will receive may be subject to their local countrys taxes and duties. EMart Pro is a lightweight and fast multipurpose theme that offers premade templates for a quick store launch and all key features. How to Give Refunds If Youre Using WooCommerce? Dropshipping is a fulfillment method. You can start dropshipping today, for free, by using DSers or other dropshipping apps to find and add AliExpress products to your store in only a few clicks. You can create a shipping policy by setting up a new page on your online store. You can significantly improve your level of service by quickly answering customer questions and making it a priority to help them fully solve any issues they run into when buying from your store. Also, DSers can be a dashboard for your AliExpress dropshipping business, allowing you to track all your orders and monitor the status of deliveries. As for domestic shipping, clearly state the areas covered by your existing shipping methods to ensure local customers know what to expect. It informs your customers about: Fulfillment speeds Shipping and processing timelines Costs International shipping options Fortunately, there are many different marketing strategies to test and apply to your business. Here, mention the countries you ship to and dont. Basically, it's a tool that allows users to simply type in a few letters and be presented with multiple options right away, also known as autocomplete search. Required fields are marked *. Once you begin selling, store expenses and eCommerce fees can stack up, so you need to think about finding dropshipping products that minimize these risks. Your customers may be willing to wait longer for the lower prices that you offer this is often, after all, what differentiates a dropshipping business from a more traditional online retailer that holds inventory. Most online buyers are likely to complete an order from stores that offer free shipping. If you are using Shopify, you can even set up shipping zones, and exclude the countries that you dont ship to. Businesses that use dropshipping do not pay for storage, handling, or shipping. Shipping rates & costs. Its important to make buyers aware of issues that might affect order processing and shipment. It will buy the product from AliExpress for you and insert your customers details. To avoid that, you could try one of these two things: Your first option to keep your customer loyalty and integrity as a dropshipping store is to send the product back for free. Start a free trial and enjoy 3 months of Shopify for $1/month on select plans. By doing this, your visitors will be able to find your shipping policy. Thats precisely what I will explain to you in this section, but if you already know what a shipping policy is, feel free to scroll a bit further. Absolutely! The seller handles the rest. You could check out marketplaces like CJDropshipping since they keep stock in different warehouses worldwide. She spent the last 8 years improving her skills and loves taking on new challenges. 57.41 $ 3.07 $. Procedure for lost or missing packages, The Do Dropshipping Shipping Policy Template. Looking through a chart is easier than reading through paragraph chunks to get the needed information. This helps customers decide whether to proceed with a purchase. Ensure you highlight all of these things in your dropshipping return policy so that your customers know what to expect in advance. Your best bet is to have a Covid-19 shipping policy in place. While adding products to your Dropshipping store, here are the things you need to keep in mind-. For a more personalized experience, mention the duration it takes to ship to the more popular regions in your store. Want to get the manufacturers best price from China? You can have AliExpress build you a dropshipping store or use the AliDropship plug-in to easily import bestsellers and new products to an existing store. The second most significant reason for having a high return rate is if the product isnt a good fit or is the wrong size. Ask your suppliers how long it typically takes for them to fulfill and pack orders, as the handling time can differ greatly from a wholesaler to another. 72 sold 4.8. Save my name, email, and website in this browser for the next time I comment. If you dont know where to start, start with the product categories AliExpress has and begin listing options based on what interests you the most or what youd feel the most confident selling. The above is true for most AliExpress suppliers, but most dropshipping suppliers won't cover return costs for defective items because in their minds, they didn't manufacture the products, so they aren't liable for defects. Or you (better for customer loyalty but could result in losses? If you want to do this manually, it might be a good idea to have a spreadsheet handy with a list of all the products on your site, the amount youre selling them for, the amount they cost on AliExpress, and a link to the AliExpress listing. You can easily create a new page for it through your eCommerce platform and reference it in your website footer like this: You may also want to remind your customers to have a look at it before placing an order by including a link to it on your product pages. All rights reserved. The dropshipping return and refund policy should be written in plain words, include every necessary point, and cover every imaginable scenario. Packages Damaged, Lost, or Missing While in Transit. Step 1: Log In. #: Delivery times for various shipping regions. What do you need to cover in a shipping policy? Each supplier will have (or should have) their own return and refund policy. Make sure to give your customer a realistic delivery time, so they will know what to expect. Since the supplier is typically the one shipping out the product, they should also have a return and refund policy that covers damaged products. High-quality product photos where potential customers can see precisely what theyre buying are vital to your success. This helps automate importing new products as you look for items your customers will love. It includes details on expected delivery times, shipping costs, shipping methods, payment and tracking information, shipping restrictions, and international shipping. For instance, if your supplier offers only a 7-day return and refund period, it doesnt make sense that you provide a 30-day money-back guarantee. We use cookies to optimize our website and our service. What you will want to do before you even start thinking about drafting a policy is reviewing your various suppliers shipping policies as they can vary significantly and take them all into account when writing yours. A dropshipping return policy page should be vital to start dropshipping. Stay up to date with news in the industry, First emails will contain the best articles on the blog to get started, how to deal with these long shipping times, at our Return Policy template here as well. Eventually, youll begin to figure out who are the reliable and quality suppliers and who are not. Learn how to find high-margin products, add them into your store, and start sellingfast. Stating this on the policy acts as additional information while accounting for how long to wait for a shipment. Although dealing with returns can seem tricky at first, remember that having a quick and no-fuss return process can help you improve customer experience and retain loyal customers in the long run. As with many categories on AliExpress, theres a huge selection of products to choose from. Keep on reading, and I will show you every bit of information you need to stripe making a shipping policy off of your dropshipping stores to-do list (Including an awesome Do Dropshipping Shipping Policy Template)! However, suppliers or dropshipping agents often have warehouses in the US and addresses closer to your customers. What you have to keep in mind is that from the customers point of view the dropshipper doesnt exist. If you need help drafting a return and refund policy for your dropshipping business,check out our articleon the subject. Here is an example of a shipping policy from Allbirds: The shipping policy is one of the default pages that every dropshipping store should have. Kindly account for these charges as you place your order.. [WEBSITENAME] will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item. I also recommend reading this article, its long but will explain you everything related to starting your own dropshipping store. And remember that you will also learn many things by just starting to build your dropshipping store and learning things step-by-step , Good luck with your dropshipping store! If a customer wants to request a return, how long do they have from the day of delivery? Save my name, email, and website in this browser for the next time I comment. If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. However, if youre working with multiple suppliers, simply have an email where customers can request a refund and get in touch with you. Make sure to clearly state any additional costs that might be associated with certain options. At this point, if you're not offering free shipping on your dropshipping site, you've already lost out to the competition. Both will revert the order status, but if you choose the manual refund option, you have to do the refund process by yourself or through your payment gateway dashboard. Here are the main reasons why a dropshipping return policy is a must: Here are the key elements an excellent dropshipping return policy template should contain: Are you accepting returns on all of your store items or just some? Its still a profitable and popular business model for people who want to make money online. Extra 1% off with coins. International Shipping. ); The steps and timeline of the return process; The refund options full refund, store credit, replacement product, etc. Toy Theme Shipping Policy Template. So, how to create a great dropshipping return policy that fits your business model? Here, include the different costs associated with each shipping option If you offer free shipping with orders above a certain amount, state that on the policy. You may be under the impression that a shipping policy is not required as the online store does not actually ship out the items themselves. AliExpress Dropshipping Business plugin for WooCommerce allows you to easily import any AliExpress products directly into your WooCommerce store and ship them directly to your customers - in only a few clicks. Now its just a matter of waiting for your customers to receive their order. Then, will you only accept unused items or also slightly worn ones? Selling dropshipping products with high return rates can negatively affect any business. You are now able to create your own dropshipping shipping policy. While AliExpress may position itself as an online retailer, most sellers on AliExpress understand that a large number of their customers are resellers and are much more interested in dropshipping. Since you are not in charge of packing and shipping orders, it would be good practice to mention in your shipping policy that a delivery address cannot be modified once the order is placed or has been shipped. Answer a few questions to generate a shipping policy for your: Online Store Ecommerce Website SaaS Do Dropshipping is compensated for referring traffic and business to these companies. 1.1. Dropshippingwith Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. . You should aim to make your potential customers decisional process easier and encourage them to buy from your website rather than from a competitors. While creating the policy, address the issues that may face them and offer solutions. Get all the information you need with this blog. Although your product description should be well-written, it shouldnt be deceptive and give false expectations about a product. If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible. You add the products youd like to sell from AliExpress to your store. On the other hand, if you are selling smaller items, you may wish to offer international shipping. It should communicate if any lockdown restrictions delay shipping or if you need to follow special procedures like contactless delivery. There are many differences between Aliexpress and CJDropshipping, but these differences are majorly result from the fundamental difference between the two platforms. We can contact the shipping company to investigate the issue. A shipping policy should be concise but thorough by highlighting essential shipping information that your customers should be aware of. But its also possible to set up shipping options based on regions. What to Include in a Dropshipping Shipping Policy? In the case of dropshipping stores, the supplier is almost always in China. This will help you get better prices and priority order processing. One of the most important parts of your shipping policy is the delivery time. How to Get Started with Dropshipping in 2023. Furthermore, it would help if you displayed it on your online store in a way thats easy to find, locate, and read. Your customers and clients should be your top priority, and you should work on building long-term relationships with them based on trust. While starting a dropshipping business is a great way to launch an ecommerce business from scratch, digging deep through the web to find a reliable supplier can be tough. Step 3 Well inform you once the product arrives back and offer you a full refund, a replacement product, or store credit; If you have a Shopify store, youre in luck! Below, well share in more detail what to look for in a product and seller and how to position yourself for success. Aesthentials have the perfect shipping policy. Aliexpress is an international retail platform, vendors build a store on Aliexpress, and sell to customers worldwide. These are all major things to straighten out on your return policy page. Do Dropshipping is supported by our participation in affiliate programs. To understand how to create your own dropshipping shipping policy, you must first understand what a shipping policy is. Unless you run an eatables or healthcare product-related dropshipping business, you can simply dedicate a small section . Marketing any online business can be challenging. Yes. This is by far the easiest way to contact AliExpress dropshipping supplier use my template and make changes as you see fit. Once youre sure your draft covers everything a buyer would want to know about your shipping practices and policies, update the policy on your store. Dropship Products with your own Branding with fast shipping Why Consider Drop shipping with AliExpress Dropshipping with AliExpress allows your shop to earn profit by selling low priced items compared to other online shopping channels. Install our top-rated dropshipping app to your e-commerce site and get access to US Suppliers, AliExpress vendors, and the best dropshipping and custom products. Alternatively, you can do some research and check out other Shopify stores to see how they are dealing with returns. To shorten the refund waiting time for their customers, youll often have to pay them back upfront before getting the funds back from the supplier. Your store automatically sends the orders to your dropshipping supplier . 3. If its indeed lost, you should state that your customer can get a free replacement or a refund. A dropshipping shipping policy is a panoptic document. thank you so much for such an interesting and full informative artical you post i am newbie in drop shipping and havent start my store yet because right now i learning process and pretty lucky to find you your artical help me a lot to understanding drop shipping keep posting fully informative articles always God give you a lot of happiness and success thanks once again. It is crucial to mention who covers that cost if you decide to ship out of your country. Clothing is definitely the number one niche with the highest return rate 25%, while shoes have a 15% return rate. You should include a link to your detailed return policy for transparency. The technical storage or access that is used exclusively for anonymous statistical purposes. If you do, you will have to confirm with your suppliers that the carriers that they use can ship worldwide and determine if some countries are excluded. Providing this information in an easy-to-navigate manner I suggest using a table ensures your customers know what to expect. Start your free trial, then enjoy 3 months of Shopify for $1/month when you sign up for a monthly Basic or Starter plan. Expedited shipping (2-4 business days): $25. Keep on reading to find out what you should cover in your shipping policy, so your visitors will be able to find every bit of information they need! For our full Returns and Refunds policy, we refer you to [RETURNS AND REFUNDS POLICY LINK]. This drives costs down and helps them offer free or cheap shipping costs, too. Last, but certainly not least, is your customer supporta key differentiator, especially if your current competition provides lackluster service or provides a frustrating shopping experience. How To Add Shipping Policy On Shopify - A Step By Step Tutorial. Other pages in this list include an About page, Contact page, and the Privacy Policy page. If you provide multiple shipping options, provide a chart that lists out all of those options. State whether you offer your customers a tracking number and how they should use it when they want to confirm order status. Also, this drop-shipping theme ensures complete satisfaction and offers a 30-day refund with a simple policy. This should include the basics, such as how long your customers have to request a return or a refund after receiving their order, the acceptable circumstances in which it can be requested, and how to proceed to do so. They simply view it as a risk of selling products to a retail market. As soon as the item is returned to your supplier, they will refund you the money. You can specify in your policy that your customers will receive a tracking number by email once the order has been shipped and include a link to the website where they can track their order to limit the number of emails that you receive related to shipping and which would be hard for you to answer. Dropshipping Email Template 1. This way, the supplier wont include any invoices or promotions in the package being sent to your customer. Check It Now ( Ashade ) 3). The item must be returned to us in the original packaging, unopened, and unused. We process all orders placed after 6 PM on the next day as a priority. No promotions or invoices, please! DSers can do this for you when youre making a purchase on AliExpress. Return Policy for Dropshipping Last updated on 01 July 2022 by Jennifer Laird (PrivacyPolicies.com Legal writer) If you run a dropshipping business, you should provide a Return Policy so customers know what happens if they're unhappy with a product they receive. Shopify has a refund policy generator that you can use for free to create your dropshipping return and refund policy. If youre working exclusively with one supplier, and you dont mind website visitors seeing it, you could place the return address on the return policy page itself. It is one of a dropshipping store's standard pages and contains a set of rules that determine the "when & how" of returns on your store. With current trends in the eCommerce industry, you can integrate shipping software into your store, thereby making it possible to offer your customers real-time figures on how much they will pay to ship items. NOTE: Fundamentally, if it relates to how you handle the shipping process as a dropshipping business, it can go into your shipping policy. You, as an eCommerce store, should have your separate dropshipping return policy. In that case, say that you will be able to locate the package and verify if it is still in transit. Then, just copy and paste your shipping policy in the designated section. If youre starting a dropshipping business with no money, its easy to find products to sell on AliExpress with zero startup costs. So, here are all the pros and cons of accepting free returns: As a marketplace with different sellers, AliExpress has one general Free Returns program where you can return an item within 15 days for free if its unpacked and undamaged. With this, youll decrease your customer service tasks and reduce unnecessary emails back and forth. And your third option is to offer your customers a full refund, store credit, or a replacement item without asking them for a product return. Your shipping policy should include the following information: You may decide to offer delivery inside your home country only, especially if the items that you sell are large and would be subject to high shipping costs. Daniela is a growth marketer and has extensive expertise in the mechanics of running a successful eCommerce store. If thats the case, then the return shipping address will have to be the one at your supplier in China. We offer free shipping for orders above $100. #: Domestic and international shipping information. Start by clarifying how long your store takes to process orders. A dropshipping shipping policy is an essential document that gives customers a breakdown of how you handle any arising shipping issues. Ive found most of the suppliers on AliExpress use WeChat or WhatsApp. Oops! Letting your clients know about this reassures them, even when orders take a bit longer to arrive. The DSers app does the work for you, you just need to browse and click. Today, nobody wants to wait 60 to 90 days to receive a product. Hello (Their name if you know it) My name is (Full name) I am the owner of (Your website) an eCommerce store specializing in (Your products). Dropshipping is a business model where you dont have your own stock, which typically causes longer shipping times. So, thats something to keep in mind if youre dropshipping with no money. So, if you dropship with Shopify, please draft and set up your return and refund policy page. Notifications are sent out immediately via email after the package is ready for shipment. Dropshipping Policy Examples and Template Writing a Shipping Policy for Your Dropshipping Website PRO TIP: Save time & money with the complete compliance bundle trusted by over 100,000 businesses and create essential legal policies personalized to your needs in minutes. My team & I are determined to help ready-to-scale dropshippers grow their business rapidly to the next level. For the final step, head over to Online Store -> Navigation, to add your new shipping policy to your footer menu and/or other menus! Some dropshipping companies offer a storefront, but they can be expensive and not have a lot of customizable options. And fulfill your orders to your customers in the most prompt way? For examples of shipping policies used by major e-retailers as well as a template that you can customize for your dropshipping business,click here. Dropshipping with AliExpress is also pretty easy. Who Pays the Return Shipping Fee: the Customer or the Dropshipper? This number helps you track your product throughout the shipping process. All our orders are processed and shipped out within [NUMBER] business days. These are the options we offer to our clients: International orders are subject to customs charges as they enter your country. As weve mentioned before, AliExpress offers a free return up to 15 days from arrival for products that arent opened or damaged in any way. Or only on full-priced products? How much does it cost to dropship on AliExpress? A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. Generally speaking, a dropshipping return policy should contain at the very minimum: As an eCommerce plugin for WordPress, WooCommerce has its own Orders menu where you can find, manage, and refund any order you need. However, more issues arise from having many customers submitting a refund request, such as an increased need for customer service and shipping logistics. So, always ask if thats a possibility. Its 100% free to dropship through AliExpress. Sex Toys Feather Whip Flirt toys Sexy Whip Policy Knout Novelty Toy for Couple Sex Fun Game BDSM Adult Games Sex Products Tickl. Our mission is to make your order fulfillment much easier so we can save your time and energy, at same time using less money to reach the best customer satisfaction rate. This information should include who covers the cost of return shipments and the offers validity period. Why do you need to include a shipping policy when dropshipping? Luckily, youve found this article, so setting up your shipping policy shouldnt be that hard anymore. +Shipping: US $1.19. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund. Dropship and Logistics Specialist, the founder of Bestfulfill that help you with order fulfillment from product sourcing, shipping, branding, and customized package.. If youre using DSers, the order will be fulfilled for you automatically, including the tracking number, and your customer will know their order has been shipped.