An inspection by the U.S. Department of Labors. hVn8ylPxyDI@a5Am From the outset, there was concern that a surge of patients could overwhelm capacity for care and that MMC's workforce might experience unprecedented levels of stress and trauma. AFLAC Supplemental disability 201.628.4624 Alvaro_montenegro@us.aflac.com, Benefits Analysis, Inc. (BAI) Cobra and FSA 800.224.5110, Empire Blue Cross Blue Shield Medical 800.889.4817, Express Scripts Prescription drugs 800.334.8134, LegalShield Legal assistance 800.654.7757, EMPOWER Retirement solutions 800.743.5274, Cigna STD/LTD or family medical leave 888.842.4462, My Work Life Balance Support/EAP 800.272.7255, Tetley Financial Partners Supplemental life & disability insurance203.521.3894. Research on prior disease outbreaks has demonstrated major impacts on the mental health of frontline health care workers. To Your Health! :Mj (C"[ AaN];N`IzD, The most common Montefiore Medical Center email format is [first_initial] [last] (ex. Previously, he was CFO of St. Francis Medical Center in Trenton, N.J. 3. The Montefiore Emotional Support Allies (MESA) program was created as a format in which nurses, physicians, physician assistants, respiratory therapists, and house officers serving on the frontlines were paired with a Montefiore psychologist, social worker, psychiatrist, or psychiatric nurse practitioner as an ally, who offered peer support, information about resources, and assistance, if needed, with referral for treatment. At Montefiore Einstein Cancer Center, we offer testing and staging services for all types of cancer. .manual-search ul.usa-list li {max-width:100%;} Resources also included infographics with emergency phone numbers, anticipated reactions to a pandemic, breathing exercises, coping skills, and food and child care resources, along with a mental health resource guide with information on internal and external mental health services. As of June 22, 2020, 94 associate referrals for SMART had been received, of whom 73 were still actively involved in treatment, 8 had completed a treatment course, 9 were nonresponsive to outreach, 2 initiated treatment but were lost to contact, and 2 were referred to other clinic services for conditions not directly related to COVID-19. OSHA cited Montefiore for one serious violation under the general duty clause, with a proposed penalty of $13,653, for not providing a workplace free from recognized hazards likely to cause death or serious physical harm to employees. The agency also cited the facility for two other-than-serious violations, with $3,902 in proposed penalties, for incomplete, inaccurate and untimely injury and illness incident reports. More than 100 support sessions were provided to a wide variety of departments and units. Investigators at our institution have developed a longitudinal Emotional Health Survey for clinical and nonclinical staff at MMC and Albert Einstein College of Medicine designed to provide further insights into the short- and long-term mental health consequences of COVID-19 among health care workers on and beyond the front lines. All staff were asked to sanitize carefully upon entry. 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We are aware that future planning must more effectively involve leaders in these nonclinical areas to develop meaningful and inclusive outreach for all staff. Virtual art sessions (30 minutes) were offered twice daily three times a week. 2020. The Montefiore Learning Network and our education partners across Montefiore Medicine work closely together to provide exceptional learning programs that enhance our capabilities to perform, serve, and lead in our relationships with each other and the delivery of our excellent patient care. The CSCs at Weiler and Wakefield were also used for this purpose and were similarly equipped, although smaller. hb```f``910k:ebtcaN8^V1&(faq 6rP1@"a _v '8wCB iW- OK. www.citrix.com | | | | | | | | | | These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active. During the COVID-19 pandemic, frontline workers have experienced high levels of stress and anxiety. Senior Consultant/Project Manager. 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We believe that SSCs were the most frequently used because they were easily accessible places for respite, refreshment, and recharging and offered a basic form of human connection not necessarily associated with the potential stigma of seeking formal support. hbbd``b`$C` @b@B=`c- %I 0 q4aHr?O g Their work also exposes them to various on-the-job hazards, including assault and other forms of workplace violence. All benefit (medical, dental, 403(b) etc.) In addition to providing individual therapy, SMART-FAM parenting groups were also developed with a heavy emphasis on parent management training, mindfulness training, and acceptance and commitment therapybased self-compassion training. and transmitted securely. In addition to a robust ambulatory care network, MHS has 2,977 inpatient acute care beds and 150 skilled nursing beds. The portal for UPMC Cole patients receiving inpatient care. xnFa9YIj>p%J&V"U~s/ gwoYOSU0"n%,V3"bUv};V\_q:D-uWp0qV6@+a wv>1 Nndfr_W35]_Md>gOowG#F24CrrH. Washington, DC 202101-866-4-USA-DOL1-866-487-2365www.dol.gov, Occupational Safety & Health Administration, Industry-Recognized Apprenticeship Programs (IRAP), Bureau of International Labor Affairs (ILAB), Employee Benefits Security Administration (EBSA), Employees' Compensation Appeals Board (ECAB), Employment and Training Administration (ETA), Mine Safety and Health Administration (MSHA), Occupational Safety and Health Administration (OSHA), Office of Administrative Law Judges (OALJ), Office of Congressional and Intergovernmental Affairs (OCIA), Office of Disability Employment Policy (ODEP), Office of Federal Contract Compliance Programs (OFCCP), Office of Labor-Management Standards (OLMS), Office of the Assistant Secretary for Administration and Management (OASAM), Office of the Assistant Secretary for Policy (OASP), Office of the Chief Financial Officer (OCFO), Office of Workers' Compensation Programs (OWCP), Ombudsman for the Energy Employees Occupational Illness Compensation Program (EEOMBD), Pension Benefit Guaranty Corporation (PBGC), Veterans' Employment and Training Service (VETS), Economic Data from the Department of Labor, Registered nurses, certified nursing assistants, patient care technicians and security officers provide essential services in healthcare settings. Montefiore Skilled Nursing Collaborative Request Medical Records Help for Health Republic Members In the Neighborhood Commitment to Quality Care and Patient Safety Manage Your Health Online Contact Montefiore Clinical Trials & Research Search Clinical Trials Home > Step 2: Policies & Procedures Step 2: Policies & Procedures Virtual meditation and art sessions for workers were offered at MMC to reduce stress and improve resilience. The interventions instituted at Montefiore included psychoeducational resources, a phone support line, Staff Support Centers (SSCs), a clinical treatment program, team support sessions, peer support outreach, mental health and wellness programs, and clergy support. Montefiore Health System (MHS) is a multisite complex health care system located in NYC and surrounding counties, serving a diverse patient populationincluding communities disproportionately affected by COVID-19. is Medical Student (4th Year), Albert Einstein College of Medicine, and Research Assistant, PRIME CHE. POSITION SUMMARYThe Communications Specialist is responsible for managing Atlas Healthcare Partners' day-to-day internal communication efforts. We are committed to assisting employees to achieve optimal health, happy lives and safe work conditions. .usa-footer .grid-container {padding-left: 30px!important;} 800-533-8762. Montefiore provides eligible Associates with unpaid family, medical, and military leaves of absence in . %PDF-1.5 % Unsolicited remarks from staff included the following: Requests for these sessions were often based on word-of-mouth referrals from other units that had found them helpful as well as repeat requests from units that had sessions earlier in the pandemic, suggesting their usefulness. Coping and Emotional Health During the COVID-19 Pandemic. Free WiFi is a stand-alone patient-guest network and is separate from, and will not interfere with, the existing physician and nurse network. Meditation, led by wellness experts, was offered at various times three times a week. Your username is assigned to you by your organization. OSHA found that employees, including nurses, assistants, technicians and security personnel, were exposed to workplace violence. SMART and SMART-FAM clinicians were largely drawn from among psychology, psychiatry, and social work in the Department of Psychiatry and Behavioral Sciences. Posted 12:00:00 AM. Important Insurance Update. 4 0 obj The most heavily used service during the pandemic were the SSCs, and the least used service was the clergy support. (845) 561-4400. Information about Montefiore's response to COVID-19. Our goal was to provide support to all staff at a NYC epicenter, but many of our services, such as MESA and team support sessions, were concentrated on clinical rather than nonclinical staff such as sanitation, cafeteria, and patient transport workers. It serves as an internal hub for communication and collaboration, allowing employees to easily connect and share information with one another. Factors associated with mental health outcomes among health care workers exposed to coronavirus disease 2019. Web-based resources were also developed and placed on the MMC internal website, which served as an institutional repository for timely and evolving COVID-related information (for example, infection control guidelines). Provided e-commerce and database solutions to corporations. nxL.]z&wGk{`O%-\Q>pE/br v7Q?\+xHkr}A|;`l7{ L]%-;&L/BFit h@{0`]sq`N}3MNWqvzmt Gg;axoX !{q#a>~X/%>YB#+8`1z9 "IxV You will be required to sign forms stating your acknowledgment of these policies in paperwork to follow. As this population includes employees who generally have lower incomes and are more likely to be people of color, these groups are potentially more profoundly affected by the virus along with its economic effects and other downstream impacts. endstream endobj startxref We hope to shed light on feasible interventions that other hospital systems can implement to support frontline workers mental health in the midst of an infectious disease pandemic. SSCs were the most frequently used option, while other services, such as phone supports, individual treatments, the wellness series, and clergy supports, were much less frequently accessed. Reported barriers to participation included lack of time, insufficient advertising, and lack of awareness and support from higher-level management. I would not be able to get through the day without you. Employee health and wellness is a key area of focus at the Hospital. Initially, the service was available with limited hours, but it was quickly expanded to include access from 8:00 a.m. to 10:00 p.m., seven days a week. 24/7 Access to Care Through our Virtual Visit Platform, Request an Appointment is Psychologist, MMC, and Postdoctoral Research Fellow, Psychiatry Research Institute at Montefiore Einstein, Center for Health Equity (PRIME CHE). Staff | Montefiore St. Luke's Cornwall Hospital. Montefiore provides information and support to associates and employees of Einstein College who are parents or caregivers for children. Over 10 weeks during the initial phase of the pandemic, the SES Team created a variety of mental health services to meet the needs of as many staff as possible, understanding that individuals respond to traumatic experiences and to support services in diverse ways. At MMC, psychiatry department faculty delivered multiple grand rounds and other invited presentations on mental health and parenting support during COVID-19 to individual departments and divisions within the larger Montefiore community. Position SummarySupervises and coordinates activities of all therapists, on all shifts to promoteSee this and similar jobs on LinkedIn. With institutional encouragement and the collective efforts of more than 150 mental health professionals and other staff, it was possible to set up durable mental health supports with multiple points of access. sharing sensitive information, make sure youre on a federal No password is required to access the Internet. Sign up to receive our e-newsletter for the latest health and wellness information from White Plains Hospital. 5 free lookups per month. We drew heavily upon a robust existing mental health infrastructure at Montefiore in which a small number of clinicians were given dedicated time for these efforts, and most others volunteered time whilein their day jobsthey provided care on inpatient units, in the emergency department, or through largely telehealth services in ambulatory areas. - offers programs and services that encourage you to maintain a healthy lifestyle through: Nutrition Counseling Weight Watchers Fitness Programs Smoking Cessation At Montefiore Medical Center, we understand the need to stay connected with family and friends during a stay at one of our facilities. 2020. 55 0 obj <>/Filter/FlateDecode/ID[<7A2FD363522FD9EBB47BA184EEBB3D89>]/Index[43 29]/Info 42 0 R/Length 73/Prev 48961/Root 44 0 R/Size 72/Type/XRef/W[1 2 1]>>stream To address some of the additional unique challenges during the global pandemic, the Swift Montefiore Associate Response Team (SMART) was created on March 30, 2020, to provide rapid short-term telehealth psychotherapy and/or medication treatment (typically 212 sessions) targeted at COVID-19related distress, such as anxiety, depression, and grief among Montefiore staff. Albott CS. Additional efforts in the future are needed to more fully reach nonclinical frontline workers. Offering the expert care that you and your loved ones deserve. Thank you for your cooperation. Montefiore Medical Center Corporate Human Resources Division HR-Benefits Office. Anecdotally, we believe staff interested in faith-based supports sought those within communities familiar to them rather than through the workplace. Various mental health support services were implemented. During the COVID-19 pandemic, frontline workers have experienced high levels of stress and anxiety. An official website of the United States government. NEW YORK Registered nurses, certified nursing assistants, patient care technicians and security officers provide essential services in healthcare settings. Clergy support was offered through referral by a psychologist coordinator at MMC. <>>> Variation in COVID-19 hospitalizations and deaths across New York City boroughs. Frontline staff received an e-mail with their allies contact numbers and information on the program. Associate Wellness offerings available to Montefiore employees include: The Montefiore Wellness Portal, which features telephonic health coaching, meal plans, wellness challenges, and an annual wellness report upon completion of a health questionnaire Your bi-weekly contributions are deducted from your paycheck on a before-tax basis. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. To help answer any questions that you may have, we have created a direct Benefits & Wellness telephone and e-mail that you get your questions answered as quickly as possible. 8600 Rockville Pike Montefiore Medical Center has 1,491 acute-care beds and treats the Bronx community, which has more than 1.4 million people . .table thead th {background-color:#f1f1f1;color:#222;} Montefiore Medical Center is an academic medical center and the primary teaching hospital of the Albert Einstein College of Medicine in the Bronx. The EAP is offered at no cost to you. ]v#PDn`XLlkmbsd|8AlG| White Plains Hospital strives to be the employer of choice and offer comprehensive benefit packages that are designed to meet the needs of today's workforce. Associate Wellness initiative aims to promote a worksite culture that supports the physical and mental well-being of our associates, and encourages them to make healthy lifestyle choices, understanding that in caring for others, we also need to care for ourselves. % The ability to communicate quickly and efficiently can help in a patient's recovery process and ease the fears of family members and loved ones unable to visit the hospital. div#block-eoguidanceviewheader .dol-alerts p {padding: 0;margin: 0;} Select MyUPMC to access your UPMC health information. Log into your SAP SuccessFactors HXM Suite system. Contact Us. Please contact your IT department with this information: You must whitelist the ID of Citrix Receiver in StoreFront. ~PlBIl:Cp89<( Ac# 1(|(8^ BJ**>&"Pr6NZSQT1Gs8dyf-A*[E'PTfLZ']e],Vj,v|SM-&q Employee Discounts; Retirement center; This site provides only highlights of the Montefiore's Benefits & Wellness Programs and does not attempt to cover all details. We hope to incorporate this information as we develop playbooks for effective supports recognizing the inevitability of future pandemics and other public health crises that profoundly affect the mental health of health care workers. In addition, the tax treatment of these benefits is subject to change without notice, as determined by federal, state or local tax authorities. Limb preservation and restoration program. The injuries caused some employees to incur lost work time. If you are a full time or part-time employee budgeted to work 22.5 hours or more a week, you may participate in the health care plans. It will likely take many months until all our hospital employees and patients are vaccinated, and many more months after that until SARS-CoV-2 stops circulating in the community . Please contact the vendors below for more information. The organization's next steps include evaluation of emotional health and distress among clinical and nonclinical staff using validated self-report measures administered over multiple time intervals. On March 18, 2020, as visitors were generally no longer allowed in the hospital, the CSC at the Moses campus was converted into an SSC for frontline workers. The portal for all UPMC patients EXCEPT those in Central Pa. Albert Einstein College of Medicine . Employee and Board Member Login Montefiore Nyack Hospital Access. Lessons learned about staff support during COVID-19 will also be integrated into future efforts to support staff well-being more broadly. Resources on these topics were collated from numerous sources, including the Center for the Study of Traumatic Stress.5. In some cases, physical assaults from violent patients occurred during one-on-one patient observations, while restraining patients during assaults and attempted escapes, and while performing holds on or restraining patients. 200 Lothrop Street `E r;2I09r$}qU8psJ7"$,Q^# du0'vudK4YyBHI_AgMSi8Z!4XD@:QG?0$P~. Elsevier Public Health Emergency Collection, https://www.nytimes.com/2020/06/09/opinion/coronavirus-racism-montefiore-medicine.html, https://www.cstsonline.org/resources/resource-master-list/coronavirus-and-emerging-infectious-disease-outbreaks-response, https://einstein.yu.edu/intranet/coronavirus/virtual-support-center/. Accessibility Montefiore recognizes that its most valued asset is a healthy, caring and committed workforce, and that in caring for others, we also need to care for ourselves. @media (max-width: 992px){.usa-js-mobile-nav--active, .usa-mobile_nav-active {overflow: auto!important;}} %%EOF An assigned provider reached out to staff associates within 24 hours of referral. -Managed training program for 400 administrative staff on implementation of EPIC systems electronic medical records. Our Wellness Initiative - To Your Health! Travelers Insurance Company Automobile & homeowners insurance 888.695.4640 Please call travelers for additional information. We value our employees' skills and talents and are proud to offer a robust compensation package that goes beyond competitive pay. Employee Assistance Program Montefiore's EAP is available 24/7 to help all non-1199 associates and employees of Einstein College and anyone in their household, whether or not they are covered under a health plan sponsored by Montefiore. .usa-footer .container {max-width:1440px!important;} Topics included general insights on behavior and experiences during disasters, identifying burnout and mental distress in oneself and others, establishing techniques that enhance well-being, and finding ways to manage grief. Montefiore Aesthetics Anesthesiology Allergy & Immunology Arthritis & Joint Disease (Rheumatology) Asthma Center Blood (Hematology) Bones, Muscles & Joints (Orthopaedics) Brain (Neurology) Centers of Excellence Center for the Aging Brain Dentistry & Oral Surgery Dermatology Diabetes, Hormones & Metabolism (Endocrinology) Other common Montefiore Medical Center . Montefiores To Your Health! <> All authors report no conflicts of interest. Preliminary insights were gained on the acceptability and utility of each type of support. medical treatment, flare-up of . As of June 11, 2020, infographics were accessed online via the Montefiore intranet approximately 180 times, and more than 200 printed copies were distributed to staff in person. Our experiences at an academic medical center in one of the urban communities that was among the earliest and most intensely affected by the novel coronavirus in the United States have demonstrated that implementing support interventions for frontline health care workers requires considerable commitment of time and staff, repeated active outreach to overextended staff who are often not used to seeking help for themselves, and substantial training for clinicians with differential levels of skills, expertise, comfort, and availability in the setting of a public health crisis.