Day 5 of #NCSW2022 is Customer Service Recognition Day! Overall, 67% of employees would recommend working at Stonewater to a friend. Perpetrator accommodation removing the cause of harm You can see our performance for the last quarter, as well as the previous reports on our website. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good We aim to respond to all email queries within two working days. Stonewater.com Remote/Work from Home position. Isgho Votre ducation notre priorit . Overall, 67% of employees would recommend. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. This form will not work unless you enable cookies. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. Our customer commitments are the service standards weve set with you. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. cscl star vessel flag autism and narcissism differences. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. We think we could be the perfect match for you too but which way will you swipe? Their personnel know their . Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. Please contact us using the appropriate link below: Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. Stonewater Career: Working at Stonewater | Glassdoor Stonewater Customer Hubb. (i stonewater customer promise. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. When expanded it provides a list of search options that will switch the search inputs to match the current selection. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Government contracts account for 3.7 million employees in the United States. Copyright Stonewater. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Stonewater on LinkedIn: #ncsw2022 #customerpromise #discoverstonewater Read 1 more review about Stonewater. z[|WC{]f. This is the Stonewater company profile. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. %PDF-1.5 % Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Today is all about celebrating and recognising great customer service and the people who deliver it. Select Accept to consent or Reject to decline non-essential cookies for this use. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. stonewater customer promise #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day Use this form to report any non-emergency repairs or defects. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. Home; ber CLS; Leistungen; Kontakt / Impressum Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. Others should be encouraged to follow their lead. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). . Development Manager Twitter - @StonewaterUk. stonewater customer promise - seth-yang.com When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . Today is all about celebrating and recognising great customer service and the people who deliver it. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Online/Remote - Candidates ideally in. stonewater customer promise . Excellent customer support. This is based on 49 anonymously submitted reviews on Glassdoor. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. How can we deliver good, quality, and affordable homes to the people wh #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Survivors experience of the housing pathway #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. I will raise any outstanding repair you have with the team and they should be in touch. Project Officer Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. Listing for: CV-Library. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Feedback. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death You can see our Customer Commitments here. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Changes won't be saved until you sign up for an Enhanced Profile subscription. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. stonewater customer promise. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. Partnering Surveyor - Design & Special Projects You're family. For all general enquries, including queries about your agreement, paying your rent etc. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Whether they need emotional, physical or financial support or advice it's always free. The CCP will then meet and make their recommendations within 5 days of their meeting. One of the ways we do this is with our customer commitments. ;R?q:40? Comprehensive. Learn more in our Cookie Policy. New Homes Coordinator Keeping customers safe and delivering quality services to you really matters to us. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn.