I get regular disconnection notices when Comcast restart their equipment usually at 2am. The radios on the access points would continue to function, and the issue was not present, at least for me, in previous releases of the UniFi controller. They help us to know which pages are the most and least popular and see how visitors move around the site. But now, I`ve got another problem. This topic has been locked by an administrator and is no longer open for commenting. I went out from the Security Gateway, into a wired ethernet port in the lounge room, out through the patch board into the garage and then into the Ubiquiti switch. That is correct (the routing, VLANs, and L3 routing). With 5G are you using DFS channels or do you have them broken out. Error: Network error: Unexpected token G in JSON at position 0. As for your question, on my internal network I have a full Active Directory configured with a domain name. You can also copy the link and open the Wifiman app directly. I was nearly in despair to get a switch back running, after resetting. Please put all off topic and picture posts in the weekly off topic thread that is stickied to the top of the subreddit. So this is a behavior, which should be corrected by Ubiquiti, I would say. Thanks for posting on r/Ubiquiti! I had to remove the machine from the domain Before doing that . Great, worked as described in Android as well! Opens a new window, I made the change as well and will monitor. I have tried manually rebooting them but that didn't fix it. The software worked fine for the first year we had them in operation and nothing I am aware of precipitated the problem. This made no difference. Having the same problem on my NanoHD. I think it might be one of the Arduino libraries that is causing this grief. This way, when a UniFi device is attached to the network on the default untagged network, the only thing it has access to is a DHCP/DNS server, and the UniFi controller which resides on a different subnet. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) but can cause the issue of users disconnecting or unable to join the network with the message 'wrong password', even if the . Nothing changed. But, I can't change everything. I'll try turning that off. sign in I made the changes so that the one Uses channel 1 and the second uses Channel 11. However, the issue seem to affect all of the units onsite, including these two. Same issue here, girl friend is complaining that we need to go back to linksys. Ubiquiti changed to ARM processors some time ago and so the Switches, which look exactly the same (and are labeled the same), differ from the old ones (cli VS. icli etc.). Since last week, I have received hundreds of notifications from the UniFi controller informing me of disconnecting units. If you are running a lower version, then make sure that its up-to-date. What hardware are you running and are you on the latest firmware? Or did the radios seem to go offline? If nothing happens, download GitHub Desktop and try again. Pattern to discern, what bands are the devices that are "disconnecting" connecting up to? Really weird. Ubiquiti Support and Help Center . So the DTIM made not difference the users came it at 7:30 AM and the first disconnect happened at about 10:20 AM. Im facing exactly the same problem with GSM. Also when you say " the only thing it has access to is a DHCP/DNS server, and the UniFi controller which resides on a different subnet. I see your point. You need to hear this. I added a "LocalAdmin" -- but didn't set the type to admin. A step by step guide is hard to create, since everyone's configuration is different not only because of their unique setup, but also because they won't be using the exact same hardware. I tried all static IPs, all DHCP IPs and turning off the controller. examples of how to use the API. Your daily dose of tech news, in brief. Im planning to enable IPv6 on my UDMPro, but I think that is not as simple as flipping a switch: itll take some time. Gets a list of port overrides, in dictionary format, for the given target MAC address. One user reported that enabling IPv6 on a UDMPro was necessary to have the Teleport feature working in combination with KPN as the cellular phone provider. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. It's just a consideration that needs to be taken in to account when updating the infrastructure. In the alert screen it just says "A client has disconnected from the network". Shucks. TLDR: All of my 30 wireless clients disconnect and immediately reconnect every 20 minutes. Some users (myself included) like to avoid using the default management VLAN of 1. networking This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. Rolling The HD back to 4.3.19 has vastly improved stability and I can see the Nanos are the source of drops, looking for a better FW for those now (probably 5.43.10 or maybe a 4x). It solved everything. But unfortunately it seems to be restricted to mobile devices with a WLAN connection, so when there are no nearby WLANs Im out of luck. Accessing the access points through SSH and running set-inform http://unifi:8080/inform fixed the problem, but only for a short while. article. The firmware is 3.7.37.6065. There are two ways to revoke access to the teleport app. To use UniFi Teleport on your mobile device, for example, you first will need to get the invitation link. My AP-HD handles most of them, with two Nanos (ie different chipsets/firmware) picking up a handful. I found out the following. This is an unofficial community-led place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. Does it live in (as in the IP address is in) the subnet of VLAN 1/untagged, but you route to it from other VLANs via a L3 device? These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. I tried but WiFiman/Teleport does not deliver a working connection without a WiFi connection. However while testing several provisioning scenarios I figured out the following: I put my unifi switch as well as the unifi controller in VLAN2 which is my management network. According to that, an SNR of 15 dB seems like a good cutoff, and that's also I don't claim to be an expert, but here are some thoughts: Shouldn't have anything to do with the switch switch doesn't know or care if a client is 2.4G or 5G. No software or firmware update, no significant network or firewall change. When I looked at the affected nodes they were all esp8266 and esp32 nodes using the Arduino IDE. Cheers. Beacon is my newest device which was working well for about a month then last night it went sideways. I got an EA U6Pro and thought it was because of that. But its now also available for the UniFi network console. UniFi Video is a legacy product line. LazyAdmin.nl also participates in affiliate programs with Microsoft, Flexoffers, CJ, and other sites. Thank you very much in advance! For whatever reason, the PoE injectors would supply power but the data would intermittently cutout or the PoE injector would have to be unplugged and plugged in again because it locked up. Also, so that if any other devices were plugged in, they wouldn't have access to any network resources. You will need to create a normal VPN server. My roborock and IoT appliances cannot connect to my network :-(. Just to say thanks again Stephen. The UAPs block LAN-to-WLAN broadcasts by default. unifi mdns, on Fix UniFi Devices Disconnecting/Adoption Failed. I decided to let MS install the 22H2 build. To start with: Use channels 1,6,11 to avoid frequency overlap. Cookie Notice Running 6.5.55 and these options have moved to Settings > Network Application > Console Settings. devices disconnecting Set client alias. I love Ubiquiti's hardware, and I honestly don't believe the hardware is to blame here, but I'm open to suggestions. If you havent already been descriptive in your post, please take the time to edit it and add as many useful details as you can. This does not seem to be a time issue as they can connect anything So your write up helps a lot. Use "" to reset to the default. For example "MyLAN.local" or "StephenLAN.local", and use that as an internal domain. Return list of new vouchers. In this post, Im going to go over how to do this, as well as troubleshoot if something should go wrong. The one with Channel 11 shows it is using that channel.The one Configured for Channel 1 Give an error: Channel 1 Was configured but Channel 11 is used. This is a guide for how to undo that. mac-- the MAC address of the client to disconnect. In my environment on untagged VLAN 1 as well as my custom management VLAN, you can open a browser and type in unifi and it will resolve and connect to the UniFi controller. e.g. I've got a home network that is all Unifi devices (Dream Machine for gateway/controller, several US-8-60W switches, two UAP-AC-Pro, everything at the latest release firmware). The issue is lan wide across both of my APs. If you see people spreading misinformation, trying to mislead others, or other inappropriate behavior, please report it! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can enable remote access in UniFi OS under Settings > System. This also solved the issue with iPhones reporting "incorrect password" when connecting to a Wifi network with the correct password. In UniFi Video webUI, navigate to the Cameras section, and click on the corresponding camera to open the configuration pane. Gets the current state & configuration of the given device based on its MAC Address. Please read and understand the rules in the sidebar, as posts and comments that violate them will be removed. How long have you had the issue? Don't know why, I just know it worked. Please note that Im focusing on the theory and understanding as to how communication is handled, instead of providing step by step instructions which is what readers are usually accustomed to on this blog. About a month ago, they started having wireless disconnections on maybe 1 or 2 laptops a day. Nothing changed in the network and this just happened suddenly. Dear admin The only way I get them back online is by restarting the Press question mark to learn the rest of the keyboard shortcuts. By the way, I have another blog post covering the best adoption methods for UniFi, check it out here: The Best UniFi Device Adoption Method. You need to make sure that the various provisioning methods are available and functioning, and that the subnet is routable and firewall rules allow communication from that subnet to the UniFi controller. and was challenged. Constant disconnects on all devices in the house. Teleport was originally released in 2018 for the AmpliFi product line of Ubiquiti. Opens a new window. Please put all off topic and picture posts in the weekly off topic thread that is stickied to the top of the subreddit. I hate spam to, so you can unsubscribe at any time. Same boat, all of my Ubiquiti stuff is going up for sale soon, not worth the aggravation. Time to move to enterprise class gear? Copy the link and send it to your mobile device for example. This is an unofficial community-led place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. I run a Sophos XG in front of the unifi switches but I realized that I can't set up an A Record without a suffix. Wouldnt it be possible to use this Teleport VPN through a GSM connection? If we put in a Wireless USB adapter, they will work, but not on the internal. UniFi teleport is mainly used to route your traffic through your own home network. Disconnects a client, forcing them to reassociate. I've been troubleshooting with Ubiquiti support literally for months with no success. Any ideas. This topic has been locked by an administrator and is no longer open for commenting. For some reason, they seem to be in conflict. All 5GHz clients remain connected with no issues on the same AP's. All other traffic is restricted, including internet access. I'm excited to be here, and hope to be able to contribute. I've just had to pull the plug on my UDM as everything disconnected from it and I had to revert back to my ISP's router. Good luck and wish you the best. Do you have the units auto-updating their firmware? disconnected every 2-3 minutes. I had to remove the machine from the domain Before doing that . Once I turned it off and restarted everything it was good and back to normal. This solved my issue with constant alerts of "A client has connected to the network" then a second or two later from the same device "A client has disconnected from the network". I have a system with me which has dual boot os installed. If you have a specific question, feel free to ask me and I'll do my best to answer! Im the same for wireless clients, teams calls would freeze every 20 minutes on the dot. They help us to know which pages are the most and least popular and see how visitors move around the site. What are your band widths (2g i.e. To check if you are running the latest UniFi network version we will need to open the UniFi OS console and navigate to settings. Are you sure you want to create this branch? The clients have been rock solid for a few weeks without random or interval based drop offs. Adding: consider an older more stable firmware. Does it ever happen at night, so first thing in the morning when people arrive the issue is already present? When the issue occurs, does it affect all APs at the same time? Also for the Firmware Upgrade, the new Firmware 5.9.29 you can schedule firmware upgrades which is awesome. unifi Powers Off the given port on the Switch identified by the given MAC Address. I find using the A host record the easiest way to do this. Separate out 2.4 from 5G band wise with SSID. UniFi Smart Sensor Review Everything you need to know, Getting Started with PDQ Deploy & Inventory, Automatically assign licenses in Office 365. I recently noticed that my NVIDIA A2 vGPU was reporting the vGPU PCIe Read More. Perform all pull requests against the development branch. Unfortunately, process hasnt helped me yet. Add a new RADIUS user with this username and password. Although this is logical, sometimes you can't see the forest for the trees. Press J to jump to the feed. Most recent firmware is causing issues for quite a few APs especially in the 2.4 band. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Create an account to follow your favorite communities and start taking part in conversations. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A simple tester might not give you all the information you need or might give a false positive for a cable being good. Take the same parameters as above, Are you using the PoE injectors or PoE switch? IT Hardware, Licensing, and Solution Design, https://help.ubnt.com/hc/en-us/articles/204909754-UniFi-Device-Adoption-Methods-for-Remote-UniFi-Controllers, Going 10Gig with the Ubiquiti UniFi US-16-XG Switch Review, vCenter OVF Import and Datastore File Access Issues, HPE Simplivity Upgrade Manager Access Denied, Incorrect Credentials, VMware vSAN All VMs inaccessible after graceful cluster shutdown restart, Memory Deduplication on ESXi with Transparent Page Sharing, How to force Windows 11 22H2 Feature Update, Digitally Accurate Inc. - Calgary IT Services, Solutions, and Managed Services. This device is normal dhcp, again managed by different infrastructure. I hate using PoE injectors because I once had issues with two of my PtP system used all PoE Injectors. UniFi - Device Adoption. Unifi Wireless clients disconnecting randomly Posted by emac808 on Mar 5th, 2020 at 1:19 PM Solved Wireless We have a client using Unfi APs. I'm not convinced that the issue is resolved, but I'll accept @dbeato's answer as the "Best answer" and just move on until I have the time and resources to dig deeper and resolve the issue. Used old AP firmware, adjusted many wireless settings. After you double check, you can click apply settings towards the bottom of the page. Having the same issue however its ALL devices.. wired and wireless. Are the 2.4 radios still visible while the problem is occurring? Hi Team, Can take the following parameters: Periodically checks all clients for low SNR values, and disconnects those who Stephen Wagner is also a VMware vExpert, NVIDIA NGCA Advisor, and HPE Influencer, and also specializes in a number of technologies including Virtualization and VDI. then be used to restore a controller on another machine. Then I wanted to update all other exisiting Unifi-Devices in my network (3 Switches, 2 APs). In my example above, I have very restrictive firewall rules on the firewall that is routing the different VLANs and subnets. Adoption is the process of connecting a device to the UniFi application that will manage it. I bow to your all knowing wisdom and knowledge. If troubleshooting fails and you can't get it working by doing the usual (restarting it), then I'd recommend restoring your last backup after a reset. Disconnect and then immediate re-connect, there must be a firmware issue some where. Happy to hear you're moving to UniFi, it's great! What are some of the best ones? Rebooting the devices often doesn't help, but rebooting the UAP-AC-Pro does usually fix it. I would like to see the clients that connected at some point to my WiFi since my controller first started managing the network but I can't find a way to do it. Additionally, I have a Sophos UTM, which provides DHCP and DNS for a few other VLANs/Subnets, such as my native untagged VLAN. Does the problem occur on both AP's at the same time? I also tried downgrading the AP Lites to 4.0.80. Disconnecting Ubiquiti Unifi Devices are driving me mad! Select the Manage tab and click Unmanage to expand the section. Still have functioning wifi on an AP I cant manage. Learn more. This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. I added a "LocalAdmin" -- but didn't set the type to admin. Wifi problems with my iPhone. . It uses the WireGuard VPN protocol, which is commonly used by large VPN providers, like NordVPN or Surfshark. For more information, please see our What are some of the best ones? This way it can provide routing and I can enforce strict firewall controls. Furthermore this way, I also don't need static dns entries or DHCP 43. This is because when you purchase or deploy new UniFi equipment, it will always try to obtain an IP on untagged VLAN 1, and try to contact the controller using this network. Sorry, but it's a little tricky with a how-to on this specific topic. Keep in mind that you must make the controller available on both the untagged provisioning VLAN 1, as well as the new custom management VLAN as well. Explaining UniFi's advanced Wi-Fi Settings, what they mean, and how you should use them. I've never actually been asked this, so I just came up with that, I'm not quite sure if it's best practice nor not. Returns a list of all RADIUS users, name, password, 24 digit user id, and 24 digit site id. controller. Can a new 2.4 client join the WiFi while the problem is occurring? She might not be wrong. Please note that my UniFi controller only has one static IP address on the custom management VLAN. add tox.ini and lint rule, fix pep8 errors, update_user_group(self, group_id, down_kbps=-1, up_kbps=-1), authorize_guest(self, guest_mac, minutes, up_bandwidth=None, down_bandwidth=None, byte_quota=None, ap_mac=None), create_voucher(self, number, quota, expire, up_bandwidth=None, down_bandwidth=None, byte_quota=None, note=None), update_radius_user(self, name, password, id), get_switch_port_overrides(self, target_mac), switch_port_power_off(self, target_mac, port_idx), switch_port_power_on(self, target_mac, port_idx), https://github.com/unifi-hackers/unifi-lab. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. It's a matter of having devices in untrusted environments where strangers could plug in devices by their own, while having many VLANs with different purposes is a different topic and not necessarily related to VLAN1 and provisioning of unifi devices. Try again. How did you make the Unifi Controller available on both a tagged VLAN and the general untagged network? This leads me to believe the issue isn't a client issue, but an AP or Unifi Controller issue. Yeah, I don't see the UAP-AC-Pro listed as EOL either. First I was updating the CloudKey. How many APs are you seeing this across? problems (such as login failure), but many errors (such as disconnecting a Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) I regularly have situations where clients lose their WiFi connectivity. At this point, I'm seriously considering scrapping the whole setup and moving to another vendor. It will take 5 to 10 sec for the connection to built-up after which you have a secure connection to the internet through your home network. It is entirely possible that somebody damaged some cables around the site. controller I monitored it last night for a few hours with no Disconnects. Except it isn't. Can a new 2.4 client join the WiFi while the problem is occurring? Thank You, I was almost giving up on my USG and AP. So the controller lives on a VLAN, but is accessible from the untagged VLAN 1 through an L3 device (UTM). What are you showing in the event log? You don't need to "move" the controller from on VLAN to another, you can configure it on the VLAN you want it on, the important thing is that you need to make it routable to other VLANs. Has anything else in the network changed before the issues started to occur? If you're not running band steering then connect the devices that are capable up to 5G and forget the 2G as needed. Several months of overflowing log messages have stopped! Your devices will repeatedly try to connect to a nonexistent controller. If you havent already been descriptive in your post, please take the time to edit it and add as many useful details as you can. The Untagged network is strictly locked down and only allows traffic to the controller in my environment. Also, check firmware release notes for your version and see if future release notes mention fixing connection issues. and our Notify me of followup comments via e-mail. Turned off all but one SSID, the IoT network with no internet access, or access to any other network segment. Create an account to follow your favorite communities and start taking part in conversations. It seems that one bug which was present in other versions of the controller has resurfaced. If this didnt work, I think your only option would be to factory reset the AP and re-adopt it to the controller. They subsequently displayed Disconnected, Adopting, or Adoption Failed. This guide is specifically for controller version 6.0.23, but should work with other controllers to fix the issue of UniFi devices disconnecting. Powers On the given port on the Switch identified by the given MAC Address. For most of us, this step should be pretty straight forward. Also seeing my APs get a (AP) is having trouble obtaining an IP). If all 2.4 clients on both AP's drop at the same time, that would seem to eliminate a flaky AP. connection is of bad quality to force a rescan. https://help.ui.com/hc/en-us/articles/221029967-UniFi-Troubleshooting-Connectivity-Issues#intermitten, https://netbeez.net/blog/dfs-channels-wifi/#:~:text=Dynamic%20Frequency%20Selection%20(DFS)%20is,number%20of%20available%20WiFi%20channels. Turning on arp proxy for my IoT network cleared all of the problems. Solved. I've followed the Ubiquiti troubleshooting guidelines in this document: https://help.ui.com/hc/en-us/articles/221029967-UniFi-Troubleshooting-Connectivity-Issues#intermitten and disabled all the advanced features (Band steering, Minimum RSSI, Connection monitor, Auto-optimize network, High performance devices, AirTime Fairness) but that didn't help. Keep in mind that the link expires after 24 hours. Forked from https://github.com/calmh/unifi-api due to unmaintained status and rewritten to use the Requests module. After LastPass's breaches, my boss is looking into trying an on-prem password manager. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. and was challenged. What are some of the best ones? Update a RADIUS user to this new username and password. This really is an interesting issue. . After this step, hopefully all goes well. So I gathered theyre taking it seriously. This is because it cant contact the controller after it changes its default management VLAN to the new one you specified. Some devices handle this fine and reconnect quickly, while others often don't. Uses the JSON interface on port 8443 (HTTPS) to communicate with a UniFi Even a dumb PoE switch would potentially solve the problem. 20mhz 40mhz ; 5g 20,40,80,160). It may be difficult and confusing, but once you figure out it becomes super easy to setup. This in turn leads to problems, when the CloudKey is updating the switch it is directly connected to and get`s itself "out of the game". A tag already exists with the provided branch name. 604800 seconds since the day a bought them, UDMPRO beta 1.9.0-12 - previous betas had same issue. I would like to see the clients that connected at some point to my WiFi since my controller first started managing the network but I can't find a way to do it. When you attach a new device, and the networks are routable, the unifi switch or AP will connect, allow provisioning, and when you move it it to your destination VLAN should continue to be available. It should have a .unf extension for later restore. I noticed the ISP routers are using the 2 GHz range as well and I requested them to turn it off to see if there is any interference from them. Hi Team, I cant seem to figure out what the big difference is. Maybe, gear with a real support system other than forums? --Untested, will see if I can get one to the clients to forget the network and check the next time this happens, Does it even see the SSID? (that is what we did - never looked back). This happens to Android devices, Apple devices, smart tvs, WiFi cameras, etc. When deploying a new UniFi network using Ubiquiti UniFi hardware and the controller, you may wish to change the management VLAN, and/or the VLAN that the hardware uses to communicate with the UniFi Controller. Not at the moment. LAN to WLAN broadcasts are turned off, as this is an IoT network with no initiated outgoing traffic allowed. I added a "LocalAdmin" -- but didn't set the type to admin. Hello! I used a similar setup having been learning UNiFi's native VLAN idiosyncrasies, and wanting a MGMT VLAN that was not the default native VLAN1 UNiFI employ. All requirements are met. Clients regularly disconnecting from Unifi network Hoping someone has a suggestion on how to fix this or at least troubleshoot it. Since last week, I have received hundreds of notifications from the UniFi controller informing me of disconnecting units. Dont work here The VPN tunnel is stored on your mobile devices after accepting the link, allowing you to use the VPN connection at any moment that you want through the Wifiman app. Some does it disconnects a lot, some days not at all. Have a site-walk scheduled for this afternoon. yes, I've got WiFi AI still turned on, but it only scans once a day? I plugged in a brand new 8 port switch into the dedicated VLAN2 access port and immediately the switch showed up in unifi controller and I could adopt it. Once the device is provisioned and attached to the UniFi controller, you can configure it to use a different VLAN as its management VLAN. To recover from this, you will need either shell or physical access. I'm in 6.0.28 with client history retention data set to infinite. Changed Ports to make sure it is not a Port issue. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) I'll keep trying different things and searching for a solution. I was hoping to go in to the theory, to teach so that readers can setup their own environments and hardware to do this. I connected my laptop into the switch via ethernet and browsed over to the Cloud Key admin interface. I think you are on to something. The clients don't disconnect simultaneously, but disconnect after 20 minutes of being seen by the AP LITE. You only need to generate a new invitation link (4) after you have enabled Teleport. The odd dropouts tend to happen to all devices Ive looked at, primarily Windows laptops and IOS and Android phones. wireless. This can be for a number of reasons such as reducing the security vulnerability footprint, customizing for specific customers or environments, or we just like to change it from the default VLAN. I have the same, wireless and wired, disconnects without any patters, sometime every 5 min, then every 30 min.