But not sure whats going wrong, my appeal process is just re-iterating and asking similar set of questions. They left a negative feedback because of the delivery being late. Create an account to follow your favorite communities and start taking part in conversations. Another reason you can get your Shipt Shopper account deactivated is for violating the Shopper policy in some way. ._1x9diBHPBP-hL1JiwUwJ5J{font-size:14px;font-weight:500;line-height:18px;color:#ff585b;padding-left:3px;padding-right:24px}._2B0OHMLKb9TXNdd9g5Ere-,._1xKxnscCn2PjBiXhorZef4{height:16px;padding-right:4px;vertical-align:top}.icon._1LLqoNXrOsaIkMtOuTBmO5{height:20px;vertical-align:middle;padding-right:8px}.QB2Yrr8uihZVRhvwrKuMS{height:18px;padding-right:8px;vertical-align:top}._3w_KK8BUvCMkCPWZVsZQn0{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-actionIcon)}._3w_KK8BUvCMkCPWZVsZQn0 ._1LLqoNXrOsaIkMtOuTBmO5,._3w_KK8BUvCMkCPWZVsZQn0 ._2B0OHMLKb9TXNdd9g5Ere-,._3w_KK8BUvCMkCPWZVsZQn0 ._1xKxnscCn2PjBiXhorZef4,._3w_KK8BUvCMkCPWZVsZQn0 .QB2Yrr8uihZVRhvwrKuMS{fill:var(--newCommunityTheme-actionIcon)} I suggest you add your response to each of these queries separately, do not combine your responses in one paragraph, follow the sequence religiously, all the best. Initial message from Amazon was. your account is at risk of deactivation late shipment. Press J to jump to the feed. Now, sellers can honestly explain the matter using their own words over the phone and for as long as they wish. Thank you. Thank you. Please, spread the word about /r/AmazonSeller. Your POA also seems to state a lot of I will, whereas they want to see I have, if you read their guidance on the email they sent you it asks what you Have done, not what you Will do. Amazon is mercilessly cracking down on dropshipping! Please enter your username or email address. and our Press J to jump to the feed. what was bolivar's . You can view your account performance at https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_op or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} This may be one of the issues they arent happy with. Make sure that your Emergency Contact Phone Number is filled. Currently at 6% and it keeps going up because the denominator is decreasing while the # of late orders is staying the same. Greater detail on the root causes of buyers not receiving orders or late receipt of orders. mesquite to las vegas airport; greenville public school district address; . All affected customers who let us know that they havent received their Orders have been fully refunded as quickly as possible. The actions you have taken to resolve A-to-z claims, negative feedback and service chargebacks. Greater detail on the actions you have taken to resolve customer complaints of unresponsive or poor customer service. Chimes challenge. your account is at risk of deactivation late shipment. Unlike on other similar e-commerce platforms, where getting suspended from selling is extremely rare and it only happens to sellers who knowingly repeatedly flagrantly violated its policies, on Amazon, getting suspended is a routine. Greater detail on the root causes of buyers receiving incomplete orders. Your listings have been removed. While the former metrics were quite easy to maintain and most sellers never experienced them falling below the recommended targets, Restock Limits suddenly slashed the amount of units which sellers could send into Amazons warehouses, regardless of their existing Storage Limits or IPI scores. I'm not sure what happened because we ship daily but our late shipment 10 day is at 5.5% and our 30 day is at 1.2%, I have an alert on my account: Your account is at risk of deactivation. In case that you are a seller, who is worried about his Amazon business or you already received the dreaded deactivation notice, feel free to subscribe to my OnlyFans page atwww.onlyfans.com/kikaangelic, where I will assist you for $24.99 per month. Here you can watch my older video, where I am providing tips regarding appealing Amazon Seller Account suspensions (dont be confused by the opening of the video, where I am enjoying a vacation its a part of the story): My name is Kristina Hajdukova, but I am known as Kika Angelic. Categories . For many years, Amazon required sellers to prepare Plans of Action in order to get their suspended Seller Accounts reinstated. ._2Gt13AX94UlLxkluAMsZqP{background-position:50%;background-repeat:no-repeat;background-size:contain;position:relative;display:inline-block} This morning I woke up to this message on the seller hub. @Demel asked you to share the original message from Amazon, the one which told you why your account was being suspended/deactivated. . Vous etes ici: chris paul all time rankings how to ask mackenzie scott for donation how much money does wendy's make a day mcgarrah jessee phone number your account is at risk of deactivation late shipment chris paul all time rankings how to ask mackenzie scott for donation how much money does wendy's make a day mcgarrah jessee phone number ._1sDtEhccxFpHDn2RUhxmSq{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap}._1d4NeAxWOiy0JPz7aXRI64{color:var(--newCommunityTheme-metaText)}.icon._3tMM22A0evCEmrIk-8z4zO{margin:-2px 8px 0 0} Thank you in advance. Greater detail on the actions you have taken to resolve buyers receiving different items. Due to their inability to deliver your customers products on time you have now taken step to secure a new courier. So make you don't react to seller support unless it is really essential. If they find evidence of a pattern of behavior which is not mentioned and addressed, the appeal will almost certainly be rejected. You could have just said something like this: that they failed to provide you with the proper tracking and that they cited to you that the delays were logistic anomalies due to COVID. However, keep in mind that your appeal still has to be very good and include all of the standard steps and actions, just like a written Plan of Action. They can decrease trust, reduce sales, damage a brands reputation, increase returns, and lead to the loss of customers. Check out Seller Unions new free background remover tool! Under the new system, Storage Capacity is all what matters. Take the appeals procedure seriously if you are suspended or deactivated. Create an account to follow your favorite communities and start taking part in conversations. I submitted answers to these questions then the sent me below questions. The suspensions are often a result of something as innocent as a single negative Seller Feedback or a Product Review, where Amazons automated bots detected a specific phrase. Many complaints are auto-generated by their hands-of-the-wheel software as a result of failure to meet performance targets or maintain compliant metrics. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Amazon treated 1000 units (which used to be the lowest permitted restock limit) of small beads in polybags equally, as 1000 units of heavy handbags or coats. If we do not receive the requested information, your Seller-fulfilled offers will remain deactivated. Tried to contact customer services but unfortunately they are redirecting me to . What you have posted is their response to your POA and it looks as though your POA may have contained answers to questions that hadnt been asked, To get advice on here, post the first message and your reply (POA) to it, if possible as separate posts to make them easier to read. . your account is at risk of deactivation late shipmentjanet jackson jermaine dupri marriage. Greater detail on the root causes of buyers not receiving orders or late receipt of orders. This process usually takes about 60 days but could take longer. Account risk of deactivation . You can appeal any A-to-z claim, negative customer feedback, or service chargeback that you believe should not be counted in your order defect rate by visiting the following links: Appeal A-to-z Claims: https://sellercentral.amazon.co.uk/gp/help/G202041210 Request removal of seller feedback: https://sellercentral.amazon.co.uk/gp/help/20231 Appeal Chargeback Claims: https://sellercentral.amazon.co.uk/gp/help/G202145040 Additionally, please send a plan of action that explains: The root cause(s) of A-to-z claims, negative feedback and service chargebacks. Has anyone been recently suspended for 10 day LSR? How do I send the required information? Its simple: follow the rules. your account is at risk of deactivation late shipmentmobile homes for rent in patterson, la. June 11, 2022 ; 0 . If your performance is deemed to be of poor quality, your account is bound to get suspended. This was the initial message from Amazon. For more information, please see our Greater detail on the steps you have taken to prevent complaints of unresponsive or poor customer service going forward. IMPORTANT - To those here to lead generate / promote (often VAs, consultants, app devs, and freight forwarders): Attempts to use the sub to drive traffic to something of yours, otherwise promote, or to lead generate in any fashion anywhere outside the Community Promotion Post will result in an irrevecoble ban. Drop shipping will never work (well) on Amazon. You may have to repeat some information which is fine but keep the same format on your response. Amazon has a team of detectives whose main responsibility it is to review vendor appeals. Also, if you're ever in doubt about how to improve your account health, there is a yellow button in the upper right part of the account health page that says "Call Me Now", and it puts you in touch with an account health specialist. To reactivate your account, please send the following: Greater detail on the root causes of buyers not receiving orders or late receipt of orders. ._2ik4YxCeEmPotQkDrf9tT5{width:100%}._1DR1r7cWVoK2RVj_pKKyPF,._2ik4YxCeEmPotQkDrf9tT5{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._1DR1r7cWVoK2RVj_pKKyPF{-ms-flex-pack:center;justify-content:center;max-width:100%}._1CVe5UNoFFPNZQdcj1E7qb{-ms-flex-negative:0;flex-shrink:0;margin-right:4px}._2UOVKq8AASb4UjcU1wrCil{height:28px;width:28px;margin-top:6px}.FB0XngPKpgt3Ui354TbYQ{display:-ms-flexbox;display:flex;-ms-flex-align:start;align-items:flex-start;-ms-flex-direction:column;flex-direction:column;margin-left:8px;min-width:0}._3tIyrJzJQoNhuwDSYG5PGy{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%}.TIveY2GD5UQpMI7hBO69I{font-size:12px;font-weight:500;line-height:16px;color:var(--newRedditTheme-titleText);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.e9ybGKB-qvCqbOOAHfFpF{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%;max-width:100%;margin-top:2px}.y3jF8D--GYQUXbjpSOL5.y3jF8D--GYQUXbjpSOL5{font-weight:400;box-sizing:border-box}._28u73JpPTG4y_Vu5Qute7n{margin-left:4px} Watch out! Regarding Amazon Seller Performance, you can always participate in my Amazon Seller Performance Friendly Advice Worldwide group, where you will be very welcome. general risk propensity scale Close. Make sure you present all of the information in the best light possible, and be prepared to demonstrate your commitment to following the rules in the future. .Rd5g7JmL4Fdk-aZi1-U_V{transition:all .1s linear 0s}._2TMXtA984ePtHXMkOpHNQm{font-size:16px;font-weight:500;line-height:20px;margin-bottom:4px}.CneW1mCG4WJXxJbZl5tzH{border-top:1px solid var(--newRedditTheme-line);margin-top:16px;padding-top:16px}._11ARF4IQO4h3HeKPpPg0xb{transition:all .1s linear 0s;display:none;fill:var(--newCommunityTheme-button);height:16px;width:16px;vertical-align:middle;margin-bottom:2px;margin-left:4px;cursor:pointer}._1I3N-uBrbZH-ywcmCnwv_B:hover ._11ARF4IQO4h3HeKPpPg0xb{display:inline-block}._2IvhQwkgv_7K0Q3R0695Cs{border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._2IvhQwkgv_7K0Q3R0695Cs:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B{transition:all .1s linear 0s;border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._1I3N-uBrbZH-ywcmCnwv_B:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B.IeceazVNz_gGZfKXub0ak,._1I3N-uBrbZH-ywcmCnwv_B:hover{border:1px solid var(--newCommunityTheme-button)}._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk{margin-top:25px;left:-9px}._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:focus-within,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:hover{transition:all .1s linear 0s;border:none;padding:8px 8px 0}._25yWxLGH4C6j26OKFx8kD5{display:inline}._2YsVWIEj0doZMxreeY6iDG{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-metaText);display:-ms-flexbox;display:flex;padding:4px 6px}._1hFCAcL4_gkyWN0KM96zgg{color:var(--newCommunityTheme-button);margin-right:8px;margin-left:auto;color:var(--newCommunityTheme-errorText)}._1hFCAcL4_gkyWN0KM96zgg,._1dF0IdghIrnqkJiUxfswxd{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._1dF0IdghIrnqkJiUxfswxd{color:var(--newCommunityTheme-button)}._3VGrhUu842I3acqBMCoSAq{font-weight:700;color:#ff4500;text-transform:uppercase;margin-right:4px}._3VGrhUu842I3acqBMCoSAq,.edyFgPHILhf5OLH2vk-tk{font-size:12px;line-height:16px}.edyFgPHILhf5OLH2vk-tk{font-weight:400;-ms-flex-preferred-size:100%;flex-basis:100%;margin-bottom:4px;color:var(--newCommunityTheme-metaText)}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX{margin-top:6px}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._3MAHaXXXXi9Xrmc_oMPTdP{margin-top:4px} Yes, I have the exact same notice because of late shipment rate. Like others have said, go through the questions individually in detail, without blaming and apologising. We could use your help too! Greater detail on the root causes of buyers receiving different items. Have your Seller-fulfilled offers been deactivated in error? @keyframes _1tIZttmhLdrIGrB-6VvZcT{0%{opacity:0}to{opacity:1}}._3uK2I0hi3JFTKnMUFHD2Pd,.HQ2VJViRjokXpRbJzPvvc{--infoTextTooltip-overflow-left:0px;font-size:12px;font-weight:500;line-height:16px;padding:3px 9px;position:absolute;border-radius:4px;margin-top:-6px;background:#000;color:#fff;animation:_1tIZttmhLdrIGrB-6VvZcT .5s step-end;z-index:100;white-space:pre-wrap}._3uK2I0hi3JFTKnMUFHD2Pd:after,.HQ2VJViRjokXpRbJzPvvc:after{content:"";position:absolute;top:100%;left:calc(50% - 4px - var(--infoTextTooltip-overflow-left));width:0;height:0;border-top:3px solid #000;border-left:4px solid transparent;border-right:4px solid transparent}._3uK2I0hi3JFTKnMUFHD2Pd{margin-top:6px}._3uK2I0hi3JFTKnMUFHD2Pd:after{border-bottom:3px solid #000;border-top:none;bottom:100%;top:auto} We received your submission but do not have enough information to reactivate your account at this time. deactivate your account for whatever reason and you can't withdraw, that is all. Greater detail on the actions you have taken to resolve buyers receiving defective items. Orders that are ship confirmed late may negatively impact customer experience and lead to increased claims, negative feedback and/or customer contacts. Negative product reviews can lead to increased customer returns. They are also looking for any additional violations or patterns of behavior that suggest the merchant is not abiding by the rules. If they dont trust a product, they are less likely to make a purchase. Negative product reviews can lead to the loss of customers. I still don't even know why the issue because we ship daily. Those are a small minority and often end up getting pursued by their shady anonymous rivals who will try to discredit them using all possible means, including illegal tactics. Funds may not be transferred to you but will stay in your account while we work with you to address this issue. Press question mark to learn the rest of the keyboard shortcuts. Account deactivated in accordance with section 3 of Amazons Business Solutions Agreement, New automated-removal options for unfulfillable inventory, Meltable inventory restrictions start April 15, 2021. Please ship any open orders to avoid further impact to your account. Greater detail on the actions you have taken to resolve buyers receiving different items. Apologising and blaming make you look unprofessional and inept. . theia group stock Your order defect rate exceeded the target of 1%. We received complaints about late deliveries, non-receipt of orders and A-Z claims followed by Negative feedbacks. Greater detail on the actions you have taken to resolve buyers receiving defective items. Amazon then investigates the complaint. ._1EPynDYoibfs7nDggdH7Gq{margin-bottom:8px;position:relative}._1EPynDYoibfs7nDggdH7Gq._3-0c12FCnHoLz34dQVveax{max-height:63px;overflow:hidden}._1zPvgKHteTOub9dKkvrOl4{font-family:Noto Sans,Arial,sans-serif;font-size:14px;line-height:21px;font-weight:400;word-wrap:break-word}._1dp4_svQVkkuV143AIEKsf{-ms-flex-align:baseline;align-items:baseline;background-color:var(--newCommunityTheme-body);bottom:-2px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap;padding-left:2px;position:absolute;right:-8px}._5VBcBVybCfosCzMJlXzC3{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;color:var(--newCommunityTheme-bodyText)}._3YNtuKT-Is6XUBvdluRTyI{position:relative;background-color:0;color:var(--newCommunityTheme-metaText);fill:var(--newCommunityTheme-metaText);border:0;padding:0 8px}._3YNtuKT-Is6XUBvdluRTyI:before{content:"";position:absolute;top:0;left:0;width:100%;height:100%;border-radius:9999px;background:var(--newCommunityTheme-metaText);opacity:0}._3YNtuKT-Is6XUBvdluRTyI:hover:before{opacity:.08}._3YNtuKT-Is6XUBvdluRTyI:focus{outline:none}._3YNtuKT-Is6XUBvdluRTyI:focus:before{opacity:.16}._3YNtuKT-Is6XUBvdluRTyI._2Z_0gYdq8Wr3FulRLZXC3e:before,._3YNtuKT-Is6XUBvdluRTyI:active:before{opacity:.24}._3YNtuKT-Is6XUBvdluRTyI:disabled,._3YNtuKT-Is6XUBvdluRTyI[data-disabled],._3YNtuKT-Is6XUBvdluRTyI[disabled]{cursor:not-allowed;filter:grayscale(1);background:none;color:var(--newCommunityTheme-metaTextAlpha50);fill:var(--newCommunityTheme-metaTextAlpha50)}._2ZTVnRPqdyKo1dA7Q7i4EL{transition:all .1s linear 0s}.k51Bu_pyEfHQF6AAhaKfS{transition:none}._2qi_L6gKnhyJ0ZxPmwbDFK{transition:all .1s linear 0s;display:block;background-color:var(--newCommunityTheme-field);border-radius:4px;padding:8px;margin-bottom:12px;margin-top:8px;border:1px solid var(--newCommunityTheme-canvas);cursor:pointer}._2qi_L6gKnhyJ0ZxPmwbDFK:focus{outline:none}._2qi_L6gKnhyJ0ZxPmwbDFK:hover{border:1px solid var(--newCommunityTheme-button)}._2qi_L6gKnhyJ0ZxPmwbDFK._3GG6tRGPPJiejLqt2AZfh4{transition:none;border:1px solid var(--newCommunityTheme-button)}.IzSmZckfdQu5YP9qCsdWO{cursor:pointer;transition:all .1s linear 0s}.IzSmZckfdQu5YP9qCsdWO ._1EPynDYoibfs7nDggdH7Gq{border:1px solid transparent;border-radius:4px;transition:all .1s linear 0s}.IzSmZckfdQu5YP9qCsdWO:hover ._1EPynDYoibfs7nDggdH7Gq{border:1px solid var(--newCommunityTheme-button);padding:4px}._1YvJWALkJ8iKZxUU53TeNO{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button)}._3adDzm8E3q64yWtEcs5XU7{display:-ms-flexbox;display:flex}._3adDzm8E3q64yWtEcs5XU7 ._3jyKpErOrdUDMh0RFq5V6f{-ms-flex:100%;flex:100%}._3adDzm8E3q64yWtEcs5XU7 .dqhlvajEe-qyxij0jNsi0{color:var(--newCommunityTheme-button)}._3adDzm8E3q64yWtEcs5XU7 ._12nHw-MGuz_r1dQx5YPM2v,._3adDzm8E3q64yWtEcs5XU7 .dqhlvajEe-qyxij0jNsi0{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._3adDzm8E3q64yWtEcs5XU7 ._12nHw-MGuz_r1dQx5YPM2v{color:var(--newCommunityTheme-button);margin-right:8px;color:var(--newCommunityTheme-errorText)}._3zTJ9t4vNwm1NrIaZ35NS6{font-family:Noto Sans,Arial,sans-serif;font-size:14px;line-height:21px;font-weight:400;word-wrap:break-word;width:100%;padding:0;border:none;background-color:transparent;resize:none;outline:none;cursor:pointer;color:var(--newRedditTheme-bodyText)}._2JIiUcAdp9rIhjEbIjcuQ-{resize:none;cursor:auto}._2I2LpaEhGCzQ9inJMwliNO,._42Nh7O6pFcqnA6OZd3bOK{display:inline-block;margin-left:4px;vertical-align:middle}._42Nh7O6pFcqnA6OZd3bOK{fill:var(--newCommunityTheme-button);color:var(--newCommunityTheme-button);height:16px;width:16px;margin-bottom:2px}