View the current offers here.. Star Alliance member Air New Zealand runs the Airpoints loyalty program. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. "Order a replacement Airpoints card" "Confirm my special assistance" "Reset my password" And there's plenty of more ways he can help. Still got questions? Your Airpoints number if you have an Airpoints related enquiry. 2. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. Last Updated: 2021-10-06 11:45:03 This should also be the same name that's on your current passport. And there's plenty of more ways he can help. This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . Here are some suggestions to fix the problem. You might like to add us to your safe senders list to avoid this happening in the future, If steps 1 - 3 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. It's possible your missing AirpointsDollars and Status Points are still being processed. Learn more about suspicious emails and messages. To reset your password, enter your username and email address and click Send. The lock symbol and related URL containing "https" means thatthe connection between your web browser and the website server is encrypted, which is important. Seats are not held during the booking process, unless you are registered and logged in, so while you were only part way through your booking other people would have completed theirs and the seat(s) you selected sold out. Just check the box saying you are an existing Airpoints member and then enter your Airpoints number and PAC. I've lost my Airpoints card, or it's been stolen. It should be considered the best indication of price. Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet. You can also check the most recent Airpoints email you received, as your latest balance as of the send date will be shown there. Just ask "What is my credit balance?" Alternatively, you canemail Air NZ Airpointsa scanned copy of the documentation. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. (AirNewZealand reference numbers end in "H".). If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. The Airpoints credit cards are issued by Kiwibank Limited . I've forgotten the password and/or username I made up when I registered online. Visit www.hsbc.com.au or call 1 300 30 8 880. Elite and Gold members have the exclusive right to gift rewards to nominated people. font-size: 0.9375rem; Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Anyone can join and membership is free. When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. The same applies if you are a Koru member. Keep track of your Airpoints Dollar balance wherever you are. and he will do his best to retrieve it for you. If you booked the same flight in business . As you move up the tiers, you'll enjoy great extra travel benefits and privileges. We want you to have the best chance of getting a greenlight deal, so here are a few tips: Why do some deals say 'next best price'? Now $655 (Was $871) on Tripadvisor: Marriott's Ko Olina Beach Club, A Marriott Vacation Club Resort, Oahu. Please log in to your Airpoints account, and click the "Claim missing Airpoints" tab. Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple Airpoints members wanting to make car hire reservations can call Budget on 0800 283 444 or +64 9 526 3243. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines. -->, See our top 50 products for less than 50 Airpoints Dollars, Shop Cuvee Rose NV Bamboo Jacket - Limited Edition. Then you can spend your Airpoints Dollars on flights and OneUp upgrades. It's easy to change your personal information. AirpointsDollars can be spent on flights with AirNewZealand, as well as partner and Star Alliance airlines. If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. You can head to the sign-in page and click 'Forgot your password' torequest a password reset. If you have forgotten your username, click here to request it to be emailed to you. You can often make changes to your booking online. If the name on your Airpoints or Koru account does not match the name on your current passport, you can update your profile by phoning our contact centre on 1800 132 476. Discover the possibilities for yourself and be rewarded for the things you do every day. If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Inflight entertainment. We'll email this reminder to you, along with your Airpoints number, and a link to sign in. I forgot the password for my Airpoints account, how do I reset it? We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. To start, please enter your username. See the applicable Credit Card Conditions of Use for full details. These changes took effect automatically on 1 February 2023. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. There are many ways to earn AirpointsDollars - to find out more,click here. Understanding your online account. Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. See the Elite Airpoints Dollar upgrade chart. We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. See the latest travel alerts and helpful FAQs. display: -webkit-box; Please note that if you change your country of residence to or from Australia more than twice in a 12 month period, you may be charged a service fee of $25 or 25 AirpointsDollars. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . With four different Airpoints credit cards, there is a card to suit you. You can make many changes to your flight details online: All you need is your six character booking reference. Because we know you are looking for great cheap deals, we show you only the dates which have low fares available. Answer To make sure the Airpoints Dollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. $70 spent = 1 Airpoints Dollar up to a cap of $60,000 3. Book by phone: Have your Airpoints number ready when you call the Air New Zealand Airpoints contact centre on 0800 247 764 (or +64 (0)9 357 3000 if you're calling from overseas) Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking color: #000; border-bottom: 1px solid #e5e5e5; Download the Grabaseat mobile app through. Yes, it's possible to top up your Airpoints balance, by purchasing AirpointsDollars. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. } If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. .content.header-bottom { To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. Set your contact details, flight preferences and more. The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. Fees, charges, terms, conditions and HSBC's lending criteria applies to all credit cards issued by HSBC. Our range of AirNewZealand credit cards, issued by Kiwibank, reward you with AirpointsDollars for your everyday spending* and also give you the ability to top up your AirpointsDollars balance. When do international fares go on sale? Airpoints is AirNewZealand's loyalty programme. Log in and start again by selecting your email preferences and re-saving. What to do if you travel under a different name. I'm registered for grabaseat alerts but I'm not receiving them. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. Earn AirpointsDollars and Status Points with Westpac's range of credit cards. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. If you are sure your card is stolen, to protect your OneSmart Account against unintended use, please call us at OneSmart on 0800 787 555, or +64 9 377 8535 from overseas and we'll cancel your old card right away, and send you a new one. Just ask "What is my credit balance?" Lending criteria, terms and conditions apply. You can click on the "find more dates" button to search for other dates. You can register for email alerts, bringing our best deals to your inbox each morning. } What time do greenlight deals go on sale? * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. Don't use the same password across multiple online accounts (e.g., email, bank accounts, etc) and never write down your password. 4. Airpoints Airpoints is Air New Zealand's loyalty programme, and anyone in the world is welcome to join. If you have forgotten your, , enter your first name, last name and email address and click Send reminder. Your Airpoints number if you have an Airpoints related enquiry. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. Will my account be locked if I enter an incorrect passcode? When you earn AirpointsDollars, points or miles in one frequent flyer programme, they cannot be transferred to a different programme. If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. Air New Zealand has apologised after some of its Airpoints members have had their information stolen. Can I transfer AirpointsDollars between frequent flyer programmes? The deals that are still showing will be for specific flights and travel dates, and the number of seats left can be spread over different flights on different days. Do update your password regularly. } Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. You can use your Airpoints Dollars to book a flight. } You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. font-size: 140% The Qantas Status Fast Track covers 16 airlines: Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Delta Air Lines, Eva Air, Etihad Airways, Korean Air, Shenzhen Airlines, Singapore Airlines, South African Airways, Thai Airways, United Airlines and Virgin Australia. The Airpoints programme is an individual membership programme with special benefits designed to reward the individual member, however you can pool your Airpoints with family and friends via Shairpoints or your gifting register. What to do if you travel under a different name Then you can spend your AirpointsDollars on flights and OneUp upgrades. .content.header-bottom p { Does this mean I will automatically get all other AirNewZealand email notifications? Air New Zealand Internet Banking. There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. You can use a credit card or debit card for this. You'll see your Airpoints number and profile name displayed on the top right of your browser window too. Although Qantas Frequent Flyer is not available on Air New Zealand, you can earn points with the Airpoints program. Please note: Online Services is not currently available for residents of Continential Europe. How do Status Points work? How do I update my name, account details and date of birth within my Airpoints account or Koru membership? For your local free calling number, click the Help & Contact link at the top of the page. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. Air New Zealand Internet Banking. If you need other help with your booking, please visit our general help page. If you go to ourAirpoints Mallyou'll find your earn rate on all our international and local brands. (AirNewZealand reference numbers end in "H".). Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. .mobile-hide { The ANZ Airpoints Visa Platinum card provides a range of travel benefits to you and your immediate family (travelling with you), each time you travel overseas, including up to 90 days cover for: Medical expenses and personal injury Travel delays and missed connections Personal effects and luggage Loss of income. Then login and set up your Watchlist to be notified when deals go live. If you want to add a bag to your booking, you can do so here. The Airpoints credit cards are issued by Kiwibank Limited . How To Save More Money With Air New Zealand Below are some great recommendations for extra savings at Air New Zealand: } Status Points add up to make you eligible for Silver, Gold or Elite tier status. display: none; Other contact options Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000. Calling from overseas: +64 (0)9 357 3000. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. To reset your password, submit your username or your email address below. It also generates unique and strong passwords for your use. To save you waiting, our Oscar the chatbotmay be able to assist. display: -webkit-flex; You can then set up your email preferences so you can start receiving grabaseat emails. Be spontaneous and act quickly, be flexible with travel dates, number of passengers or the destination. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Please report it to us. font-size: 0.875rem; We'll then ask you a challenge question to verify your identity. Earn Star Alliance Points on eligible purchases2 and convert3 to AirpointsDollars. Offers available to new , approved HSBC credit cardholders. width: 33.3333%; It's easy to change your personal information. As you move up the tiers, you'll enjoy great extra travel benefits and privileges. What happens if I fail to complete the email and mobile verification process? Update: Some offers mentioned below are no longer available. Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. Over 2,700 flights are booked daily with the help of Airpoints. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. It's important that you keep your contact details up to date as we may have a hard time verifying your identity if we don't have a current contact details for you. Select 'Use Airpoints Dollars' on the online payment page to use your APD to pay for a flight. Air New Zealand Login Screen. As some parts of your account are more vulnerable than the others, additional security checks may be required to keep your account safe. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. Tel: 1800 803 298. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. Pro-tip: sign in to the website first, for the best Oscar experience. How do I know how many Airpoints I'm earning? And there's plenty of more ways he can help. Air New Zealand lounge access required. Status Points add up to make you eligible for Silver, Gold or Elite tier status. display: -ms-flexbox; Offer is limited to new applicants only. Do use multi-factor authentication wherever possible, especially where it involves your personal information (for example on your bank or email accounts). You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. } Airpoints Terms and Conditions apply. Why are some dates not shown on the low fare finder? Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. Can I exchange my AirpointsDollars for cash? NOTE: If you are a KSA, . Tel: 1800 00 55 63. To be eligible for Fast Track to Star Alliance Gold status Welcome Offer, you must apply and be approved for a new HSBC Star Alliance Credit Card and spend $4,000 on eligible purchases within the first 90 days from account opening. If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. Login - Air New Zealand Internet Banking. No, AirpointsDollars can only be earned, not purchased. https://ib.airnewzealandcreditcard.co.nz/login. AirNewZealand will never ask you for your password on the phone or in an email. height: 42px; Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking. Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. *Terms and Conditions Rewards programme points will be awarded on eligible rentals. } No. For ANZ Visa Business cardholders APD earn will reduce from APD1 per NZ$75 to APD1 per NZ$85, or APD1 per NZ$50 of spend with Air New Zealand (for the first NZ$25,000 per annum). For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. With so many ways to earn you'll be able to get your first reward in no time. If you call AirNewZealand, we will need to verify your identity in order to help you. To make sure your account is kept safe, you may be asked to verify your identity by providing a code that has been sent via text or emailed to you. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. Simply tap the Airpoints logo to get there. Check your credit balance and find out how you can use your credit. For example, if you fly from Sydney to LA in Economy Flexi, you could earn between 69.50 and 104 Airpoints Dollars and between 102 and 161 Status Points. .content.header-bottom .usp-content > div { How can I improve my chances of getting a greenlight deal? Card Members who currently hold or who have previously held any other Card product offered by American Express International (NZ), Inc in the preceding 18 month period are ineligible for this offer. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. Your flight was no more than 30 days before you joined Airpoints if you've joined recently. , category rank is 116, monthly visitors is 223K How do I complete the email and mobile verification process? 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. I have recently changed my name, how does this affect my Airpoints or Koru membership? This is a security feature to protect your account. text-align: center; and he will do his best to retrieve it for you. Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. Check your balance, special offers and more. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. If you believe your Airpoints account has been accessed by someone else without your consent, reset your password and verify your contact and profile information immediately. You will then be able to enter a new password. If you've already made a booking, you won't be able to pay for another bag with your AirpointsDollars, but you can pay with a credit card or a POLi payment. Do update your password regularly. If you've lost your Airpoints card, you can use the digital version of your Airpoints card in the Air NZ app. The airline says one of its Star Alliance partners has been impacted by a security data. What should I do? Your Airpoints number if you have an Airpoints related enquiry. 300 bonus Air New Zealand Airpoints Dollars will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. 1. Credit card provided by HSBC Bank Australia Limited ABN 48 006 434 162 Australian Credit License 232595. Star Alliance Gold status is granted through the corresponding status tier in the Frequent Flyer Program (FFP) of the participating Star Alliance Member Airline you nominate as your Status Airline through the Star Alliance Rewards Program. *Lending criteria, terms, fees and conditions apply. A secure website starts with https instead of http, for example https://www.airnewzealand.co.nz. It also lets us contact you when required for example if we see odd behaviour on your account. identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence).