Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Whats in it for you? You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Connected Voice are collating information about support across Newcastle and Gateshead. Well, theres so much on offer and heres just a few of the highlights! Regent Street Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. You can also claim compensation for the damage that has been caused during repair work. Some of these jobs need to be inspected before the contractor can start the work. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Visit directory. All rights reserved. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. People really are our greatest asset at Gateshead Council, and we value every employee. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Payslips. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. If we miss an appointment and we didn't contact you, please contact us. Read more about the Housing Capital Investment Programme. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. We encourage our people to think differently, do the right thing and be innovative. endobj We will tell you in advance when any work like this will happen. Any resident with My Housing Account can access this service. Employer Est. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. 2 0 obj Don't worry, we can still help! The council is responsible for most repairs to your home. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Work to the outside of your home may not need an appointment. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The contractors are currently repairing seven properties a week. You can also include claims for loss of earnings and care costs if necessary. :L+Ftc[Sdu|^Y^. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. stream : 50K - 53K. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> It is also possible to claim for any damage that may have been caused during repair works. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. There's also additional service charges from 115.85 a week, this cost is eligible . Our business support events remain cancelled for now. Gateshead These are repairs which need quick attention and don't need an inspection first. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. View details of your former and current tenancies including rent statements and repair. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. I have got this complaint, they monitor it and see it through to the end. She added: "Someone has got to own it. Background 2. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Planned repairs usually need an inspection before work is done. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. The report found the repair centre's ability to handle calls was deemed 'critically low'. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. However, the contractor will not ask you for any money when they call. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. We hope to reschedule these events at a later date. You have the chance to buy up to 10 additional holidays per year. Internal deterioration such as damage to carpet, walls etc. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. To register with My Housing Account, select 'my account' at the top of the Council homepage. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Gateshead Council aims to complete the backlog by late March next year. We are Gateshead Council's Housing Team. %PDF-1.5 We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. The team were very helpful and understanding of my dangerous situation. There are no emergency or urgent repairs outstanding at this point in time. Gateshead. Housing Disrepair Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. This is known as the Right to Repair scheme. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Thursday 26th January 2023. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. If so, please keep reading as youre just what were looking for! Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Wherever possible we will place the order immediately. 4 0 obj We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Homepage for Gateshead Councils Benefits and Council Tax information Repairs update You can now report your non-emergency repairs. We have guidelines on how long different repairs should take. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. <> To keep up to date, why not follow us. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. If so we can help you claim compensation on a NO Win, NO Fee basis. "The garages at Leam Lane had already been condemned, and we were working towards . We will need to look at what has been damaged so please don't throw anything away. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Do you want to work with us in helping to create spaces that are great to work and/or live in? New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Gateshead, England. View my payslip. Copyright Andy T - 2021. As a council housing tenant, you are entitled to a good standard of living. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell.