Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. I tried to amend my booking several times. Made the booking and ended up feeling very happy that it was so easy. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. The money being shown on day 5 as having been taken by FerriesDirect. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. You can compare the best prices from all train lines and book online directly with Wanderu. I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. Well done Direct Ferries. Dear Stewart, Thank you for contacting us. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. Holidaymakers struggle to get refunds. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Thank you for booking with Direct Ferries. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. Learn when you may be eligible for a refund and how to request reimbursement. WebGreater than 24-hours before travel. All the information you need on ticket changes, cancellations and refunds is here. Go direct to the ferry operator. Tripadvisor performs checks on reviews. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! I will rather swim than use the useless company again. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. Hi all. Thank you for booking with Direct Ferries. WebA horrible experience. Suggested companies are based on peoples browsing tendencies. Please don't hesitate to contact us, if you have any queries. CT17 9TJ JavaScript is disabled. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. You are using an out of date browser. It goes against our guidelines to offer incentives for reviews. Prices are life and always changing. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. I even tried to take a person off and they wanted 214?! Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. All rights reserved. Using this company, in this instance. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. Ferryhopper has its own terms of use, which you can read here. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. However, if you are traveling internationally, you may not be allowed to board the ferry. Please react urgently on my requests. Phone. Please note that cancellation requests cannot be made via phone. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere Go directly to the companies providing the ferries. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. Wondering what happens if your ferry travel plans change? If your question isn't answered then please Contact Us. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. So now I just lost my money, because of their incompetence. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. WebMessages 12. Dear Julliete, Many thanks for your feedback! We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. It is impossible to contact them and they are basically holding my money! Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). 2-3 Three Rivers Business Centre, Felixstowe Road. Rent-to-own and financing options allow you to get the trailer you need within your budget. So cross. We do care about our customer and completing all amendment requests that we receive. This company is totally unreliable and impossible to contact. The process also differs if you have already checked in online and got your boarding card. Follow the Ground Transport signs and directions in your app to get to the location. 93% of travellers recommend this experience. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. Thank you for booking with Direct Ferries. Need to talk to us? WebPlease use the contact form on our website to request a ticket change. 100% of travellers recommend this experience. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. I am writing to seek your support and look at this matter with sensitivity and compassion. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. You should thus make sure that all details are written correctly. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. Dear customer, Many thanks for your review! Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. Holiday:Monday 17 th to Friday 28 th October 2022. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. You can't even speak to a real person on the help/chat box. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. Channel House Using their online form I contacted customer services, not once but half a dozen times, I received no response. -10 min from Costa da Caparica by car -8 min from Cova do These vermin are interested only in your money - not servicing customers. NEVER we got any mail of you. six hours for a journey of more than 24 hours. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. All went well hope its the same when we arrive in Barcelona. You will save yourself money and hassle by booking direct. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Thank you for booking with Direct Ferries. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. That is why we are trusted by over 2.5 million customers and counting. Stay away!! In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. I have already picked up my ferry tickets. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. COVID-19 Information Please note that we can be contacted through our contact form on our website. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. Washington State Ferries. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. I have NOT picked up my ferry tickets. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. Please send any questions or comments to: help@poferries.com or submit an enquiry. Please note: prices rise as space becomes less available. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. Do you mean direct ferries are trying to alter the contract or the op?. If I enter a wrong license plate number, is correction required? Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price.