I volunteer with their organizations in various roles. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. Upon first taking the call, the patient was name calling and yelling. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. I am eager to get a great start on my career. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. What resources do you prefer to stay on top of industry trends and changes? This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. I used the facts and not emotions to explain the reason for his delay. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. I love my job. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? I like to manage my time to finish my projects on time. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? Hiring Age. ", "I am happy with what I do as a pharmacy tech. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. Interview questions and answer examples and any other content may be used else where on the site. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. I hope to involve them in various Kaiser community volunteering opportunities.". Talk about your qualifications and skills that will help you to do this job well. Nice! We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. When have you had to adapt to change in the workplace? You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. Most interviewers will interpret a cliche response like that as dodging the question. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I am always sure that when at home, my family gets my attention first. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. ", "I would describe myself as a hard worker. Dental benefits. ", "I was helping a customer once who came to pick up her injectable prescription. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. You've answered well by sharing that you face stressful situations head-on. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. It sounds as though you do everything possible to ensure your patients are set up for success. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. Maybe you are a pen and paper person. But when I'm home, I don't think about work. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. I'd be curious to hear if your department had any needs in this area. ", "I think my weakness is that I take too much to do. "I once worked in a very difficult environment and toxicity really started with our leader. Your answer should include your ability to be patient, kind, and confirming to best answer this question. Some patients need a lot of attention; some want less, and some need boundaries. The status says no longer consider for the position. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. I love working with like-minded people who set challenging goals for themselves. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. We also met the needs of our team by protecting the positive culture we had worked so hard to create. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. I make sure the on hands are right for the computer to order what's on auto order. ", "My position at Kaiser is a Radiology Physician Assistant. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. Then I organized and effectively communicated this information with my attending. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. If you can add in a little bit more about your education, that would round out your answer nicely. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. Know peds RSV scenerio : it's big now on the news . One for the clinic, one for me, and one for the patient. ", "I like my job, and I enjoy what I do. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. Sign In. ", "I am an avid fan of Google alerts! Explore. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. Did you consider that the patient's physical pain or feeling ill would make his temper short? Discuss how you can thrive in this role, even during the most stressful times. By consistently rejuvenating in this way, I can give even more energy when I am at work. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. "I am usually the 'ideas person' in team projects. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. I've had a lot of success by focusing on building a reputation for consistency and follow-up. where i concurrently pursued a degree in both nursing and biological sciences. Click the card to flip . My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. Wonderful! Deadline: October 5, 2022. Contact us here. My youngest daughter is involved in volunteering. Would it ensure efficient workflows or more timely responses to other departments? My documentation is strong, as well. I would need to be trained in the new procedures. It's best that the person knows the reasons why so that they can learn from the experience. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. Truth is always key, so I will be honest and clear when communicating the news. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. These relationships are created from the ground up. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. Did you consider how leaving AMA would impact his health and well-being? With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. Interview Questions Give an example of an improvement project you led I like to get to know people and ask them questions about themselves. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. "I would describe my personality as approachable, light-hearted, and positive. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. I'm a good listener, and my coworkers and patients like that about me. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. Since I have two high school girls who are involved in music. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. They want to know that your passions align well with what Kaiser Permanente is offering.