You should be prepared for a heavily scenario . Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Glad you figured it out! I started the whole of the following steps in this section with the objective of creating a macro. It was an interesting project, and I wanted to share some lessons learned from . not sure how to troubleshoot this tho..@_@, hmmm! Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. I got it figured out. Did you start with a clone of the correct profile? When you start a create a new report, simply click to start with a clean screen. I also confirm that no additional code exists in this org. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Case organizers think about the language. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. How can you update it as status field is inactive dring recording procedre? Keep up the good work. Click the cog in the upper right hand corner. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Trying new things- my baby brother practiced crawling through a tunnel. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. (jealous? Ensure the Customer Contact can be tracked on Cases. Ensure you group report results correctly. Intermediate case users can access both lists of cases. Also when i click on Overflow Assignee no records found window pop up. "This is a standard app. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. When I made mistakes, I simply reverted to the last saved version. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Luckily, the macros module was very fresh in my mind. Service Cloud Specialist | Salesforce Trailhead As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Note the filter. Why the change of heart? For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. rebecca@capstorm.com. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. I really learned a lot here. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Have a question about this project? I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. I have the Milestones field in the page layout too. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. A mistake I have made many times as well! "Not able to figure out what is wrong here. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. (The badge is all click, no code.) Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Coild you please help me out? Ensure you set up the routing for Advanced Cases properly. Does somebody have a thought? +12,700 Points +300 points. Ensure you set up the routing for Advanced Cases properly. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Thank you for your time and response. This is a fun challenge - if you are, like me, a total Service Cloud novice. Review the steps to rename the console to 'Cloud Support Service Console'. "Wrong Queue" is not a queue. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Save & Activate.That helped me clear that error. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. For example, Basic vs Premier support. Yes you do. I dont see any check box under layout properties of Knowledge. R&D, A project with Daddy: My favorite daily process! Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Create the Cloudy Technical Team support process! What can I attach to help diagnose what I am still missing? Also, I've included Entitlements in the console. Below are tips and gotchas for each report / dashboard. And it's a little trickybut you can find out if you google it:). Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Thank you sooo much, you were right! Making dinner for Mom! The challenge says "add the option for agents to compose emails within the console while looking at a case". Review the steps to create the 'Cloud Technical Team Support Process'.". I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I am unable to rename the "Service" console , I receive this message when selecting Edit. {!Case.OwnerFirstName}, Ursa Major Solar. Module. Ensure Agents have access to Knowledge when viewing a Case." I even tried to create a new playground and start over (that only made things wose). I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Ensure you set up the routing for Advanced Cases properly. No. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. You signed in with another tab or window. Ensure Milestones are configured properly for High Priority Cases. Usually this is due to some pre-existing configuration or code in the challenge Org. Glad you solved the problem! nay help is much appreciated. Challenge 4 Case Routing. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! It's a status. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Various trademarks held by their respective owners. At last count, there are 81 Salesforce Trailhead projects for developers. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about Service Cloud Specialist Superbadge - 1,2,3 - Blogger While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. (Hint- The name of the component is not "entitlements"). "my report is looking all correct. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. We can't find the 'Customer Case Team' role. What item is on your lightning Case page layout to show Entitlements? please help. You also get personal insight into the life of a Trailhead Baby! Thanks. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. This superbadge in specific helps building reusable granular components. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. *must be completed in lightning experience*1. The worst error! These have different SLA milestones an agent has to hit its the same in this section. Any help! Skip Main Navigation. Still stuck? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Make sure that the correct date range is selected. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Knowledge Basics for Lightning Experience. If the action is missing from the page layout, it will not show up as an option in the feed. Does it work? In fact, you need to have better coding style to pass the challenges. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Two things try a different merge field for the name. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Confused? Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. hmmm You do not want to enable all of the checkboxes. Thank you! Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Hope this solves it for you too. Install the unmanaged package from the prework if you haven't already. But I have created this Data Category, so I'm not sure what the issue is. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Leave a comment for the Trailhead Baby! Its awesome once its all working. Use Lightning Knowledge to create a knowledge base for better customer service. Hi there,I am struglling with sataus update within a macro. Sounds like you need, The instructions mention that agents should be able to decline requests. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. I'm sure it's something little! Challenge 1 Configure Outbound Application and Integration Security. Once this was done, I passed the 3rd challenge section. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes!