Verification can help ensure real people write reviews about real companies. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. www.wisecars.com. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. When you return your car, the car rental company will check it, and charge you for any damages. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. We offer a price comparison of major and independent car rental suppliers around the world! At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. All bookings include free cancellation up to 48 hours before the pick-up time. 2023 Trustpilot, Inc. All rights reserved. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. 49 reviews. If you have already provided us with your flight details, the car rental company will be able to track your flight. What's Wisecars' cancellation policy? Wisecars will process your cancellation refunds in 7 days. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. You will have to leave a deposit for the fuel. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Powered by, We use cookies to give you the best experience. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. In all these cases, you will receive no refund of the money you have paid. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Email: cancellations@wisefandi.com Fax: Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Click on Menu "Subscriptions". You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. It is highly recommended to call the police even for the smallest of damages. To improve our service and website, we may use small data files known as Cookies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Get our top coupon codes directly to your inbox. What's Wisecars' cancellation policy? 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. They may be needed if you wish to make a claim. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". It goes against our guidelines to offer incentives for reviews. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Renting a car and want to make sure you know how car rental works? If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. That should not even be separate. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Please note, it is your responsibility to provide all the above-mentioned documents. Please note, we only delete personal data on the request of the individual. In such circumstances, we will cancel your booking with no liability whatsoever. Your contract for car rental will be between you and the Car Rental Company. Dear Paul,Thank you for contacting us! Subscribe! Please inform the car rental company straight away if your rental car gets damaged. Even a basic insurance. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. 1 Previous_Golf_5959 2 mo. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. We will send you your rental voucher 48 hours before your pick-up time. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Amendments can only be made up to 48 hours before the pick-up time. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. One of our helpful agents will be in contact with you to address the request. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. My issue has been resolved. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. If you choose to pay for the service using a credit card, your credit card details are not stored by us. What's Wisecars' cancellation policy? It is entirely up to the Car Rental Company whether they decide to do so or not. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. It is a huge scam. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars employs limited use of cookies for your safety and does not store any personal data. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow .