Loved working with Etta and Chris. This issue is going on over a year. Deceptive!! They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Love my Pearson Gallery bedroom set. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! We had one rip in a couch and placed our request for repair in January. All of the pieces have held up well, despite heavy use. What if my item(s) does not look like what I saw in the store or online? Insane. You can make them your self quicker and for half the price. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. I bought $4500 worth of stuff on the website and they charged me $5500. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! My favorite furniture store! Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. It is always a broken promise. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. 2023 ForLocations.com All rights reserved. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. Not worth it, they dont stand by warranty. The pillows are easy to wipe down too. 4. They are very nice on the phone. All appeared sturdy and well constructed compared to other places I had visited. Definitely will be back. $2650 and after 7 months, we still cant use the sleeper. The pros: Artistically designed and elegant selection of distinctive lighting pieces. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). We also purchased 6 leather:tacked dining chairs recently. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Never recommend to anyone. Again, special thank you to Tracy, and thanks to the rest of the staff there. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. 68. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. I had to post a review for Arhaus in University Towne Center, La Jolla. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. Bad experience all the way around. I love elegant and sophisticated design Arhaus offers. It is unacceptable the way Arhaus treats their paying customers. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. I never heard back from her. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. Thank you Tracy. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. When I came home from work that evening the entire place was put together. The. Walking around aimlessly Tricia came to the rescue. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. A Arhaus employs approximately 20+ people. I was informed that the benches are ready but the table will likely be delayed until May!! It's was a big change but being empty nesters we felt it was time. The delivery process was painful and required baby sitting. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. Debra answered all our many questions and offer good advice. My experience here was terrible. I was hesitant since it was a floor sample. Excited for the sectional and living room pieces! She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. If you are looking to work with anyone, we recommend working with David for sure. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. Overall I am I giving this a 4 star because of Tricia. Do you ship to Canada or other international destinations? The store is a joy for us to shop in and I don't particularly like furniture shopping. Arhaus don't manufacture their . I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. I can't say enough about the beautiful furniture and great customer service at Arhaus. Sat, Mar 23, 2013 : 4:55 a.m. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. NO. So we have one and they are still in the process of getting me the replacement for the broken chair. Visit your local store today to schedule your complimentary design consultation! No problem -- they were sending a new cover. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. This is a follow up to my September 27, 2022 review. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. How can I check on the status of my order? We will definitely be repeat customers. Do you offer in-home design consultations? Have bought several pieces in the past, but never again. Michael is now my "furniture guy" and Kat is my "furniture gal." Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language I got many compliments on them. After finalizing the design the order went in. I love my new couch and the great customer service that accompanied it. We want you to love your new piece as much as we do. Awesome ordering process! They were both delivered a week later. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. Most of our products and custom options are available online, however not all pieces are shown. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. This was my first and last Arhaus experience. There was a mishap and we got a wrong ottoman but customer service eventually got it right. 11 reviews of Arhaus "LOVE THIS STORE. I have spoken to numerous managers, concierge managers and etc and so far nothing. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. We expect to keep finding more of what we love at Arhaus. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. Love coming here! My quality and service experience has been much better at Williams Sonoma brands and CB2. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. When it arrived, it had a stain on it--water stain? Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. I cannot thank Kat and Michael enough. Thank you again! If you use one of these and buy something, Slumber Search may make a small amount of money. Are all of your products available online? What if my items do not fit upon delivery? I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. No one in the store claimed to know anything about the issue that had been going on for 3 months. Claim your profile to access Trustpilots free business tools and connect with customers. Will you share my email, home, or business address with other companies? Do you have a program for Interior Designers? I highly recommend this store! I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . The table was to be delivered at the end of last month and possibly pushed into the beginning of April. Request your free catalog. Go in and take a look, you'll be surprised at the quality, variety and the prices! Gorgeous product! Great customer service. We also ensure all reviews are published without moderation. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. I also got covers for when it snows here in Colorado. I had almost same bad experience as the folks put one star. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. Reminds me of Best Buy. Do I need to create an account to order online? One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. Will my merchandise be assembled at the time of delivery? So i called Daniel and told him about this and he said he will call me back. I purchased a garden stool in October of 2022 that was delivered in November. The sandals are fine and what was ordered. EA808 Pagoda Earth Earrings Placed an order for a dining room table in January. We have since been back to order additional items. Within a couple of months the item began peeling. She took us to the second floor and when I got off the elevator I saw it immediately. They arrive twice in the wrong color. I have spent way too much money at Arhaus over the years to be treated so poorly. ! Absolutely stunning store and I love all their merchandise! I was "disconnected" by phone 3 times. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. . I love the quality, the color, the comfort we get lots of compliments. It is your responsibility to inspect your product upon delivery. Arhaus has beautiful and unique things. Jerry B. said: Montgomery Mall is the premier place to see jailbait. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. To be removed from our postal mailing list, unsubscribe here. This site's sole purpose is to help you make the decision faster and with more peace of mind. Unfortunately, their quality control leaves a lot to be desired. I spend about $5k to purchase the patio furniture last December. The salesperson said she had reserved them for me. Where can I find more information about my Arhaus Credit Card account? Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. Apply today at CareerBuilder! Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. The retail prive was around $6,000. They said "we rarely get delays." What a beautiful store! I do and I don't like this place. All pieces look sturdy and well constructed. This is total crap. Can I request delivery on a Saturday or Sunday? So it was that time of life again, furniture shopping time. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. I couldn't be more pleased with this purchase! Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. I was so disappointed their attitude, once they sold it they don't care anymore. I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. He was super friendly and helpful. :(. Do I have to make a monthly payment on financing plans? Better yet, these already-marked-down slipcovers were an additional 50% off. I will rather go to Bob's furniture. Just. DO NOT BUY the worry-free protection. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). Verification can help ensure real people write reviews about real companies. Minimum payments are required for each Credit Plan. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. It needs to be done with a hand held attachment! I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. Should you notice an inconsistency, please contact Arhaus. Key Responsibilities. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. Half showed up within a week. And, the little details are a big reminder that a real person created something special just for you. Can I make a payment on my Arhaus Credit Card at a store location or online? A new customer service representative created another email to send to UPS. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. As for the actual collections at Arhaus--absolutely stunning, innovative and different. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. May all benefit! We have purchased gorgeous coffee table after seeing it on floor. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. Posted: February 21, 2023. She kept in contact to see how we liked our products. Arhaus' customer service is definitely lacking. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. On the day of the delivery Tricia was there!! We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! For your convenience, Arhaus provides guest checkout - no account is needed to order online. When it comes to your own comfort, your own body is the only North Star. Now they are offering me a different model chair. For the privilege of receiving the inflation device so we can properly use the sleeper. Customer service never calls back when you try to resolve the account. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. Each locale has different laws regarding the taxation of merchandise as well as freight and handling.