The majority of missing items of baggage are found within the first 24 hours. Can the airlines exclude liability for certain items? Please be assured that we take all necessary measures to remedy the damage. You may also call 704-359-5555 for the latest parking information. If you are connecting at another airport from CLT then it is advisable to check whether the connecting airport also accepts mobile boarding passes. Unfortunately, there is no way around that. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Concourse A has a total of 19 gates split across 2 areas. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. How to enable JavaScript. If you are unable to get the information you require using the link provided or cannot amend your details, you will find a contact telephone number on the written confirmation receipt of your delayed baggage report. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Seating with charging stations can be found at gates A21 to A29 and throughout Concourse B. With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. Visit the real-time parking map which details parking conditions, rates and directions to specific parking facilities. This bonus value is an estimated valuation. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Daily Flights: 1,424 There are also customer service volunteers throughout the airport that can be easily identified by their bright yellow shirts. In the case of verifiably new items the original price will be reimbursed; in the case of used items a fair value will be reimbursed. We pick up in Charlotte on the baggage claim level. Phone Number. Daily parking is reasonably priced at CLT, but if youre looking for the cheapest option available, or to combine your parking with a hotel stay, then be sure to check availability at hotels and off-site parking lots. Frequently asked questions Delayed baggage However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. Here's What You Can Doand How You Can Avoid It, Louis Armstrong New Orleans International Airport Guide, Hartsfield-Jackson Atlanta International Airport Guide, I Traveled to a High-Risk Countryand It Ruined Airport Security for Me, Don't Leave Home Without the Best Travel Accessories, Southwest Airlines Unaccompanied Minor Policy, Ellison Onizuka Kona International Airport Guide. If your baggage has not been found within five days of reporting the delay, we will require a detailed description of the item of baggage and its contents. This is the best place to start. To settle your claim for damages, we require an assessment of the value and damage caused to the item of baggage or a purchase receipt for the damaged item of baggage. There's usually a general airport lost and found for items in the airport common area, plus a lost and found specifically for TSA if you left something at a checkpoint. Thank you! The current value is always taken into account when determining the amount to be refunded. Please check your email and confirm the newsletter subscription. When a checked bag does not arrive at its destination, airlines are responsible for locating the bag. Contact Reservations Back to top Airport: Charlotte Douglas International - CLT: United States: Jan 30,2023: February 6, 2023 03:58 PM: . CLT has 6 on-site parking options for passengers suitable for short- and long-term parking. Airlines are free to pay more than the limit, but are not required to do so. Terminals: 1 Central Terminal and Concourses A, B, C, D, and E An official website of the United States government. See reviews, photos, directions, phone numbers and more for Delta Airline Baggage Claim locations in Cleveland, OH. Have this information ready, though: your name, phone number and address or e-mail address; the time, date, and place your item was last seen and a brief description of the item. Pet Relief Areas: Pet relief areas are located inside and outside of security: Duty-free: Duty-free shopping can be found in the international concourse, Concourse D. Smoking Areas: Smoking is not permitted inside the airport anywhere. An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. Terms apply to offers below. Assistive devices used by passengers with disabilities that are lost or damaged during DOMESTIC air travel are not subject to the rules limiting liability for lost or damaged baggage. Airlines may require receipts or other proof for valuable items that were in the lost bags. Terms of Service apply. Before clicking the 'File a Claim' button above, please review the list of airports that use private companies in the 'External Claims' section at the bottom of this page. Most importantly, if the delivery address or your contact details are incorrect or if they have changed, you can amend these here. As soon as your baggage turns up at your destination airport, we will contact you to set up a delivery time. It may also be here if whoever found it turned it into an airport employee. You can report the damage to the Lufthansa baggage tracing counter at the airport. Airport Parking signs on the roadways also provide timely parking facility status updates. If you believe you left your item at a TSA checkpoint, call 704-916-2200. Baggage service: 614-338-6700. 3. Review and complete the online claim form, as instructed below. If you'd like to add a comment to this article and share your valuable feedback and opinions, please Only TSA PreCheck is available in security checkpoints B and D. We take your comments very seriously as they really help us to improve the site. Have a Question? A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. For some of these, the contact number is just the main airport number. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 All rights reserved. Screening at certain airports is performed by private companies and not TSA. Im flying through CLT from Connecticut to Turks & Caicos. Childrens Play Areas: There are no play areas for children at CLT, however, there are a few features that might keep the kids entertained such as musical performances in the atrium and some exciting art and sculptures. If you know what concourse you are departing from, you can check what restaurants are nearby on the airport website. You can find tips on how to pack, check-in, and claim your luggage to minimize the chance of damage, delay, or loss in DOTs Fly Rights publication here. Considering the number of passengers CLT serves, its quite a compact airport and does not require the need to travel by train or shuttle in between departure areas all concourses are accessible by walking. Security checkpoints A and B are the closest to Concourse B. Frontier operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. Charlotte Douglas International Airport does accept mobile boarding passes. All Rights Reserved. #C, Charlotte, NC 28217, On an airplane or within the boarding area: contact the, In a restaurant or inside the food court: contact HMSHost at, In a shop: contact the Paradies Shops at 704-359-1890. Here's the rundown though, of who you'll want to call for finding a lost item from Charlotte Douglas International Airport. Advertiser Disclosure: Many of the credit card offers that appear on this site are from credit card companies from which we receive compensation. Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. Verizon International Phone Plans Countries, Coverage, Rates, and More, AirHelp Review Get Compensated up to $700 When Your Flight Is Delayed or Canceled, BEST OFFER EVER: Earn $900 Bonus Cash Back. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. You will then be given written confirmation as well as a reference number (PIR number, e.g. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. For DOMESTIC travel, airlines are not required to compensate passengers for items they have excluded in their contracts of carriage. Valet parking is available daily from 5 a.m. to 11 p.m. and costs $35 per day. See our Advertiser Disclosurefor more details. CLT acknowledges that it is operating almost at maximum capacity and is in the midst of many renovation projects to expand and enhance its facilities. Not necessarily, it depends on the airline you are flying. Daily: 4:15 a.m. - 10:30 p.m. Are incoming and outgoing flights for domestic travel in same concourse? If you book with airportparkingreservations.com, parking starts at just $5 per day with all hotels and off-site parking lots offering free shuttle services to/from the airport. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA General Enquiries: +1 (704) 359 4000 Lost & Found: +1 (704) 359 4012 The first 15 minutes are free, with each hour costing $6, up to a daily maximum of $24. To reach Concourse D, take a left out of Concourse E, or to reach the other concourses take a right and walk along the connector. On the form, choose 'Status of delayed bags' from the 'Subject' pull-down menu, then fill in your information. It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. An attendant will park your park vehicle and help you with luggage as needed.. A variety of car services are available, including car washes, NC state auto inspections and more. Lower level traffic is being rerouted to the upper level." CLT has 60+ restaurants, bars, cafes, and grab-and-go food outlets. Concourse A Passengers should stay in close communication with the airline after filing a claim and during the baggage location process. 1,500. Playing catch up, Amar embarked on an 11-country round-the-world gap year after graduation and then became well and truly hooked. What should a passenger do if his or her bag is missing after taking a flight. Airlines are not liable for normal wear and tear, such as scratches and dents, or for damage to cases that have been overfilled or to breakable objects that have not been properly packed. For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. They have a pre-approval process Ill be completing beforehand. Sun., Mon., Thur., Fri.: 5:15 a.m. to 10:30 p.m. 4240 Scott Futrell Dr., Charlotte, NC 28214, 2700 Little Rock Rd., Charlotte, NC 28214, 2731 Little Rock Rd., Charlotte, NC 28214, 2400 Cascade Pointe Blvd., Charlotte, NC 28208, 2707 Little Rock Rd., Charlotte, NC 28214, 3425 Mulberry Church Rd., Charlotte, NC 28208, 2625 Little Rock Rd., Charlotte, NC 28214, 3315 Scott Futrell Dr., Charlotte, NC 28208, 4238 Business Center Dr., Charlotte, NC 28214, 2541 Little Rock Rd., Charlotte, NC 28214, 3055 Scott Futrell Dr., Charlotte, NC 28208, 2800 Coliseum Centre Dr., Charlotte, NC 28217, 4119 S. Stream Blvd., Charlotte, NC 28217, 108 Airport Commons Dr., Charlotte, NC 28208, 212 W. Woodlawn Rd. On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. Airlines are not responsible for pre-existing damage to the bag or if the damage was caused by improper packing. Browse our most frequently asked questions for more information! Select the airport from the list below to file a claim, Email TSA ClaimsGeneral Questions(866) 289-9673, Bozeman Yellowstone International Airport, Wokal Field/Glasgow International Airport. What about domestic flights connecting in CLT? Please note: All claim forms, with required documents, must be submitted within 30 days of arrival. Is curbside check in available with wheelchair service. Lounge access may be restricted at times due to capacity. FRALH12345) by email. 704-359-4027) is located on the Baggage Level and provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services. Thank you. At the security checkpoints and all other areas: contact CLT Airport Lost and Found at 704-359-8765 or visit the office in baggage claim zone B, open daily from 7 a.m. to 11 p.m. Concourse D near the Original Rum Bar and Grill, East and west ends of the terminal outside of baggage claim, D/E connector near the American Airlines Admirals Club, Arrivals level near the visitor info desk. Contact American Call us Reservations and ticket changes Come see us Ticket sales centers Products and programs Payment options AirPass Contact Business Extra Contact gift card support Contact Group & Meeting Travel You may also like. Safe travels! Airline Reservation Hotline Airlines Airline Ticket Agencies Travel Agencies More Info 2 YEARS WITH (800) 573-2452 Serving the Charlotte Area OPEN 24 Hours Daily: 4:15 a.m. - 10:30 p.m. Baggage claim: Zone A An indoor Area is also located in Baggage Claim (pre-security, lower level) between Zone D and Zone E on the back wall behind the bag carousel. 2 security checkpoints at Charlotte Douglas International Airport have TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. Charlotte Douglas International Airport does not allow passengers to remain inside the secure area overnight, so if youre looking to sleep at the airport, this would be landside, requiring you to re-clear security the following morning. Email. If you have reported your damaged baggage within the legally stipulated period, you can claim settlement of damages under the Montreal Convention. Damaged Baggage. See reviews, photos, directions, phone numbers and more for Delta Airline Baggage Claim locations in Charlotte, NC. Note: If you are not sure if your device is an assistive device, contact your airlines disability or special assistance desk. Another option is the free Cell Phone Lot. The Sheraton Charlotte Airport Hotel offers guests access to 2 pools, a fitness center, laundry service, car rentals, and a complimentary shuttle to surrounding destinations and the airport. Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airlines control during transportation (subject to maximum limits on liabilities). 1,500. Official websites use .govA .gov website belongs to an official government organization in the United States. We greatly regret damage to your baggage during transport. Day passes can be purchased for the American Airlines lounges and hourly passes for Minute Suites. This will enable us to attend to forwarding your baggage as quickly as possible. You should not have to re-check your bags when you arrive to CLT from Connecticut, but you will need to on the way back since youre flying in from outside the country. And if you left something on a plane, at a ticket counter, or at a gate, it may be at the specific airline's lost and found. Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. A looping road system, outside of the main terminal, connects the airport to the parking lots, car rental center, and the major highways and interstates leading to Charlotte and beyond. The maximum amount reimbursable for your replacement purchases or the complete loss of your baggage is ca. Near entrance, across from gate D1, Interactive airport map for CLT Opens an interactive map in a new window. In many cases, claims are denied when an investigation determines that TSA officers did not open a bag for a physical inspection. Baggage Check-in Cutoff Time: 45 minutes prior to departure Airport Information: (855) 268-8478 . If you left your item on a plane, at the ticket counter, or in the gate area of your flight, it may be with that specific airline. Free Wi-Fi is available at CLT for passengers to use in all public areas. If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT. Cant find what you are looking for? Airlines have tracking systems in place to try to identify the bags location. Please complete and submit the Lost & Found Reporting Form so the Airport can better assist you in locating your lost item(s). The hourly parking deck is located just across from the main terminal and is connected by walkways to/from level 2. There are 8 gates numbered D1, D3-D6, D8, D10, D13, and the closest security checkpoints are D and E on the east side of the terminal. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA, For all enquires related to left luggage and luggage storage, please use the General Enquiries number. Each guest suite is quite large and comfortable, and amenities include an indoor swimming pool, fitness center, free breakfast, free self-parking, and a free airport shuttle service. Travelers Aid: There is no Travelers Aid center at CLT, however, there is a Community Link center located in Charlotte at 601 E. 5th St., Suite 220, Charlotte, NC 28202. Airport: Charlotte Douglas International Airport (CLT) You can check the progress made in tracing your baggage online with the help of your reference number (PIR number, e.g. We are in no way associated with or authorized by the Charlotte Airport authority and neither that entity nor any of its affiliates have licensed or endorsed us. Passengers can ride the courtesy shuttle bus between the terminal and these parking lots. 2023 Red Cirrus, LLC. Prayer: CLT has an airport chapel located on the mezzanine level in the main terminal. 2023 Upgraded Points, LLC. Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another. Once we have received your complete damage report, you will be given confirmation in writing with a reference number. According to the Travel Market Report, average TSA Wait times at CLT are 13.2 minutes.The busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. This applies even if passengers did not disclose, when they checked-in, that these items were packed in the bag. Send us an email with your feedback and questions.