Fact #4 - My current vehicle which I own has a Louisiana license plate. Box 30945 / Salt Lake City, UT, 84130-0945. . Jennifer reviews, fact-checks, and evaluates wikiHow's legal content to ensure thoroughness and accuracy. This will put people out of business. Today (Sept 12th), I received a "First Notice of Nonpayment" from NTTA. I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. That bill said start saving now with a $20 toll tag. Under Texas law you may be able to dispute these charges if you meet one of the following criteria: The NTTA says it's an issue with the Tx Tag department. So I called NTTA and was told they took my car off my account. Board of Directors -@email I am writing another complaint about actually calling into the office what a scam company. The Experian Dispute Center is your source for correcting credit report information that you consider incomplete or inaccurate. Desired outcome: 9 hours ago How to use NTTA's Payment Locations: Select either the NTTA, TollTag, or ZipCash tab to see the payment location sites. On that note, here are a few invalid reasons to dispute a charge: You don't recognize the merchant's billing descriptor. You also answered the main question when you said you have never been in trouble before and have no idea what to do. Edit your ri toll dispute form online. To dispute this problem as a billing error through this process, you must have sent the issuer your change of address in writing so they had it at least 20 days before the billing period ends. Yg$e@iQ*L j7$)f`d?H(6L? Late fees will be assessed for payment after 25 days. What is the difference between NTTA and ZipCash? Reimburse me any Texas charges. NTTAs easy-to-use At Your Service reservation system makes getting personalized help even more convenient. Soon there after I get a bill for from KTA for $23 and when I called them to tell them I have a Texas toll tag I was told it did not detect my tag and another bill was on the way for another $23. Part 2 Part 2 of 3: Registering Your Dispute Download Article Call the customer service center. When you receive your ZipCash bill in the mail, you have two ways to opt-in to electronic billing: 1 Scan the QR code on your bill with your smartphone Or 2 Visit our Online Customer Service Center to enter your ZipCash Account ID and the unique PIN found at the top of your statement Ive never dealt with this before and Im not sure what my options are if any. Sunday: Closed, 4825 Overton Ridge Boulevard, Suite #304, Fort Worth, TX 76132, 5244 S. State Highway 360, Suite #384, Grand Prairie, TX 75052, 5555 President George Bush Turnpike, Irving, TX 75038, 2110 N Galloway Ave #120, Mesquite, TX 75150. Not long after they charge me $600 - when I went to investigate I see the error. We work hard for our money so NTTA can take it away. We can't rely on gas taxes forever, but there's no simple, obvious way to integrate electric vehicles and other alternative-fuel vehicles into the funding structure. Nearly 6,000 miles of toll roads criss-cross 21 states in the United States. Has anyone had similar experiences? It appears they do not allow their customer service personnel to work with customers to resolve simple matters like this one. Go to https://www.htallc.com/tollpass to access the Highway Toll Authority website and choose National as your rental agency. The valid reasons for disputing mail are listed on the page and must be selected. Thus person is not the only one with this issue, undisclosed charging / enforcement extortion, Ntta is saying I owe nearly $1000 when I have a tolltag, Read full review of North Texas Tollway Authority [NTTA]. Issue Details : I requested a hearing regarding a habitual violator letter from NTTA dated 07/07/22 and on 08/04/22 submitted my request for the hearing before The Justice of Peace that was receive by NTTA on 08/06/22. 3 Children Killed, 2 Wounded in Ellis County Home; 1 in Custody: Sheriff, Texas House Plans to Pass Largest Property Tax Decrease Ever,' Speaker Phelan Says, Actor Tom Sizemore, of Saving Private Ryan,' Dies at 61. As a ZipCash customer, you can review account details and Notices, download transactions, make a payment, dispute a previous Notice and monitor the status of a dispute by clicking on the login button below. I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. USPS tracking number Simply email copies of all supporting documentation and your Toll Violation Defense Form to Cofiroute at [emailprotected] All documentation received must include a date, the vehicle license plate number and/or the invoice number to be accepted. NTTA is a foreign-owned company. If found guilty, the registered owner of the vehicle can face fines of up to $250 per unpaid toll in addition to court administrative fees. All was good until August when I received a bill from NTTA for toll transactions the first 30 days after the sale. I typed in "NTTA complaints" into Google to see what would come up, and to my surprise there are many people who have the same exact story. Ntta is saying I owe nearly $1000 when I have a tolltag & they have been drafting $40 out my account weekly since last year of March, they are Scam artists . So I decided to get the toll tag. For most cardholders, the easiest way to dispute a charge is to contact their issuing bank through their preferred customer service channel. Carolyn said that didn't happen in her case. The letter states that its a third notice of non-payment however like I said I have not actually received any of the notices. I am not going to pay a toll tag or bill if the car in no longer under my name. Stephanie said she would fix the error, but then hung up on me. Staring in Irving the toll is $6.85, then $21.00 from industrial to 820, then $10 from 183 to 35 in fort. https://www.fhwa.dot.gov/policyinformation/tollpage/t1part3.cfm, https://www.txtag.org/en/about/faq_bills.shtml, https://www.thetollroads.com/ontheroads/commonquestions/toll-violations.php, http://www.wsdot.wa.gov/GoodToGo/faq_NOCPViolations.htm, http://www.peachpass.com/toll-violations/. Call in to see what happened and the manager said i have to pay the fees and nothing they can do! HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! There is an option to upload documents. Who is exempt from paying tolls in Texas? ZipCash is just one of two ways to pay for NTTA toll road use. . Keep in mind that you're still liable for the violation even if someone else was driving your car. I am writing another complaint about actually calling into the office and resolving a bill over the phone. Juneteenth - June 17 & 19 48 0 obj <> endobj They returned my check twice. This will put people out of business. Due to traffic, I couldn't get over to avoid the toll road. How to Dispute Billing Errors To take advantage of the law's consumer protections Write to the issuer. Tollway Access Request (for contractors only) -@email, Government Affairs Contact They admitted they never called, or emailed me. Get the Toll dispute completed. NTTAs efforts are overseen by a nine-member Board of Directors. Any help/feedback is appreciated. I sent the collections firm a letter disuting the claim and asked for valodation of the . If this is the risk of getting on a toll road, it's simply not worth it. What are the Goth Kids called South Park? I've never had to dispute a charge with NTTA, but my experience is that most agencies are reasonable and want to work things out. I received my registration in the mail as normal last year but it had a TOLL SCOFFLAW: N TX TOLL AUTHORITY flag on it. A Notarized Bill of Sale is attached to the NTTA dispute (7738900) showing all toll transactions occurred after the sale. Share your photos and videos with others to prove the truth of your words. The next step is to let your credit card issuer (or bank, if the charge was on a debit card) know that you'd like to dispute a charge. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I tried, but when I put in the information, it was NOT under my name. NTTA says people on the list have skipped out on $13 million in tolls, and owe another $280 million or so in late fines. the Texas Department of Transportation (TxDOT) In general, the reasons accepted for dispute are: The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. If youve received a toll road violation notice for someone else, for a car you sold, or for a toll you already paid, you can dispute it by phone or mail. Saturday: 9 a.m. - 5:30 p.m. I called June 24 and provided both the regular toll tag account information and the Zip Cash bill information. If you have a sticker or other pass, you may receive a violation if the sticker wasn't detected by the tolling location for some reason. My balance on my account is $40 as of 9/26/22. Box 2000. Keep in mind that I have called NTTA customer service multiple times since the beginning of this year and not once was it mentioned that I had an unpaid balance from 2015. Often this deadline is calculated from the post mark on the notice. I called again 1/8/2022 and spoke with Stephanie, she noticed that yes, in fact the vehicle is no longer under my name. We sold this vehicle to the to the customer listed on the bill. Our NTTA ticket lawyers are very skilled at reviewing files with the NTTA to determine the actual amount of the tolls minus any administrative fees alleged. 75093, : The Harris County Toll Road Authority (HCTRA), can be contacted on their customer care service for toll disputes on their toll facilities or for, : The Central Texas Regional Mobility Authority (CTRMA), requires you to fill up their Toll Violation Defense Form, Disputing toll of toll pass network in Texas, Texas Department of Transportation can be approached with their online inquiry form. As of September 1, 2011, the maximum fine for non payment of a toll on the NTTA is the cost of the toll, plus administrative costs, plus $250. Fourth request Never missed a payment since the day I turned 18, and now this scam company is trying to ruin it. This company called me and claims I drove through a Toll over 30 months ago and is charging me $49 for a $2 toll they say I skipped. My name is Deanna and I'm calling from BMW of Arlington in reference to ZipCash # [protected]. Charge a decent rate. The process for each toll company is slightly different, but youll need evidence to support your claim. Ripoff Report Needs Your Help! Desired outcome: Get updates on whats happening in North Texas to your inbox. infinitum: subject unknown ending; cary high school football coach; club head speed chart If you would like to dispute your toll due to the vehicle (or license plates) being sold, leased, rented or stolen at the time of the violation please fill out and return this form. where is the serial number on vera bradley luggage. Many individuals choose to pay toll fees via cashless tolling, using a TollTag that is registered to a specific vehicle. They are chosen by County Commissioners and by the Texas Governor. Called right away and was told I had no outstanding bill. For something that costs a few cents or dollars, its absurd to let missed tolls hurt your credit score. If the photo isn't clear, the tolling agency may get the license tag number wrong, or may send the violation notice to the wrong address. Charge a decent rate. In some cases the NTTA was alleged to have charged as much as $20,000.00 in administrative fees. NTTA Payment Locations. Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website. In general, the reasons accepted for dispute are: You can dispute the tolls of a Texas tolling agency and Texas toll tag both. Media Relations -@email Last Updated: October 4, 2020 Contact the agency that assessed your violation to find out the methods available to dispute the violation. We aim to complete the review of your concern within three business days. I was told by Ladana 1/8/2022 to upload the transfer notification. wikiHow is where trusted research and expert knowledge come together. Before you call, have all the information ready - move date, original charges, etc. North Texas Tollway Authority [NTTA] - Removed my vehicle with out my request, Billed tolls for a vehicle I sold (Dispute# 7738900). We may send additional relevant information and comments while we research your concern. Desired outcome: For some reason, I was charged $3.33 instead of the normal $1.11. I keep getting bills for some toll charge from ntta with my name and a vehicle that doesn't even look like mine .My vehicle was never within 500 miles of Texas .This has gotta be a scam but I when I call in they say I have to . June 29, 2022; seattle seahawks schedule 2023; psalms in spanish for funeral org, or by mail at 5900 West Plano Parkway, 550, Plano, TX 75093. On 1-12 the toll was $40 for the same route. Pay attention to the deadlines for appeal. The program promises to review customer concerns in an impartial manner if a consumer cant get a resolution through customer service. The signs that show the charges come too late. I am responsible for another persons debt. A chargeback is when a customer asks their credit or debit card provider to reverse a charge. Some companies also have the option of disputing by email. Ripoff Report on: NTTA - Ntta north texas tollway authority billing scam mailing. I recently got off the phone with them and was told it was resolved but I HIGHLY doubt it. Copyright 2023 NBCUniversal Media, LLC. Fighting toll road fines Watch on If you would like to dispute a charge from NTTA, you should start by contacting their customer service team. I called NTTA and explained the vehicle was sold prior to these tolls. how to dispute ntta charges. Stop monopolizing the rates. Typically you can find a dispute form at the toll road operators website that you need to file a dispute. I paid it in full for $90.93. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. 0 02. Independence Day - July 4 , (1) The customers TollTag account does not have correct vehicle, license plate or credit/debit card information, (2) The customers TollTag account doesnt have enough funds to pay tolls, (3) The TollTag was installed incorrectly and cannot be detected by our system. For example, in California, the hearing must be scheduled within 15 days of the toll agency's receipt of your request. . We need prior warning before being charged what amounts to extortion for driving a few miles. As stated earlier the legislature has given the NTTA a lot of power when it comes to collection methods for unpaid tolls. Your notice sort of told you what to do, right? You can contact me via email at [protected]@gmail.com. Saturday/Sunday: Closed, 39025 LBJ Service Road (Northwest corner of I-20 and I-35E, located inside the Department of Public Safety office), Dallas, TX 75232, Monday - Friday: 8 a.m. - 6 p.m. It's starting to feel less like a misunderstanding on my part and more like a scam. I believe the individual who leased the vehicle from D&M Leasing should be responsible for the tolls. To ensure equitable payment from all toll road users, the NTTA offers the lump sum payment option or an extended payment plan outlined below. Reimburse the $13.98 that was never posted to my account. and our By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. She said she went to the North Texas Tollway Authoritys website to dispute the charges, but her submissions were denied eight times. Open in new tab Call NTTA Customer Service 972-818-NTTA. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. When will the government step and help. Learn more about accepted electronic tag options. NTTA will accept any of the documents above, however, we cannot accept a handwritten bill of sale or another type documentation of sale, even if it's notarized. How to dispute NTTA charges? Issues reported will be taken seriously, and all reports will be examined and investigated. Please call or write us at any time for an update. For tolled locations where automatic passes are used, if a driver passes through without using one of the pass accounts, a photo of the license tag is taken. Getting to know chargebacks. Fact #6 - I would think that D&M Leasing would know the correct address of the person who leased this RAM truck. I also put 60 dollars on my account to have for future trips. [1] How to contact the NTTA Ombudsman. I received a letter from a collections agency to the amount of $42.17 - I called NTTA to ask about the charge and they informed me that it was a charge from back in 2015 to the amount of $7 that was unpaid. I've heard of highway robbery but not from a "legal" entity. 214-224-2488| ntta.ethicspoint.com | nttamobile.ethicspoint.com. I could understand if i failed to call but i did and still have to pay those fees. Because the previous rep didnt do her job right, i have to pay expensive fees. By answering the failure to pay tollway citation, you also get the opportunity to sit down with an NTTA representative at a pretrial hearing to discuss your case. However, with automatic payment systems comes the possibility that the system or you could make a mistake. The $35 difference is due to having it go to collections. Archived post. I have an existing NTTA toll tag account. I drive a 2021 Jeep Cherokee to someone that lives in another city, 3 hours away from my address. Conviction of this crime leads to fines, and youll also have to pay extra court fees. I have contacted NTTA monthly since May 2022 about the issue, and each time they acknowledge the mistake and credit the account that was created for me. You don't know the difference between chargebacks and refunds. Contact your credit card issuer. To know tolls between any locations across, Texas toll roads, bridges or other toll facilities, Disputing toll of tolling agency in Texas, : The North Texas Tollway Authority (NTTA) has an Ombudsman, program to deal with toll disputes on their toll facilities or for, Address: 5900 West Plano Parkway, Plano, TX. Stop monopolizing the rates. Thus, it is possible that you only have a few days to request a hearing, depending on how long it took for you to get the notice after it was mailed to you. To ensure equitable payment from all toll road users, the NTTA offers the lump sum payment option or an extended payment plan outlined below. On the View Order Details page, click File/View Claim. To file a dispute, please use one of the following methods: By US mail: Valor Intelligent Processing c/o North Texas Tollway Authority PO Box 9036 Addison, TX 75001-9036 By email: Contact Us By Fax: 800-733-7721 Sign it in a few clicks. Is the not highway robbery. I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. Consumer Dispute Center. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. The Ombudsman will respond in writing regarding the disposition of your concern. Click here to get notifications about new complaints of North Texas Tollway Authority [NTTA]. Go to the Inquiry & Dispute Center. You simply forgot about the purchase. What happens if I dont pay my tolls in Texas? I think there used to be some roads that only accepted one or the other, but that is not the case anymore. Got a second notice in Sept. 2022 now saying I owed $14.28 (late fees on the $2.61). NTTA has been sending me zipcash invoices for tolls that are accrued in Dallas. Refund my money or rectify balance. and our Doesn't make it less of a scam but might give some insight as to why. The NTTA currently waives all administrative fees for TollTag customers but will begin charging TollTag customers the ZipCash rate if their account falls into arrears to offset the additional cost of collection when they are billed because their account is not updated, said Clemson. However, not paying tolls means you can get charged with a criminal misdemeanor. Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. Include your email address to get a message when this question is answered. New comments cannot be posted and votes cannot be cast. I call in around august 15 to customer service and the rep said shell add these bills to my account. They refuse to accept payment in full because I also "must" pay over $1000 in additional NTTA fees. The next day I called NTTA and asked if the toll tag covered tolls in Oklahoma and Kansas and was told that it did. You usually can remedy this situation by checking and updating the status of your payment account. Enter information about the transaction as prompted. Forms typically are made available online or by contacting the appropriate toll agency or board. NTTA will not accept payment and they continue to add charges. The operator that answered my call spoke over me and did not address my concerns. 6. What do you all think. I escalated to ensure all items were being paid in full. We removed the toll tag in June of this year as the vehicle was sold. NTTA Tickets How To Negotiate With NTTA Traffic Ticket Lawyers In Plano, TX 214-321-4105 . All rights reserved, NBC 5 Responds: What Consumers Should Know During Winter Storms, NBC 5 Responds Helps Get Refund for Popular Workout Equipment. x We use cookies to ensure that we give you the best experience on our website. Keeping in Contact The revised policy allows first responders expedited travel in times of disasters and emergencies. The criminal offense is only a class c misdemeanor. 03. Desired outcome: If you receive a violation notice in the mail, it's important to act as quickly as possible to check its legitimacy since you have a limited time to dispute it before additional charges start mounting. New comments cannot be posted and votes cannot be cast. I accidently entered in my plate on the website with the wrong plate number by 1 wrong letter. That person was an NTTA ombudsman. endstream endobj 49 0 obj <>/Metadata 2 0 R/Pages 46 0 R/StructTreeRoot 6 0 R/Type/Catalog>> endobj 50 0 obj <>/MediaBox[0 0 612 792]/Parent 46 0 R/Resources<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 51 0 obj <>stream This complaint was posted by a verified customer. I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. NTTA pledges to provide outstanding customer service. Do not charge me any more Texas fees. The correct way to get the fees waived. I disputed a charge on the website with the dispute option. Fact #2 - I do not own nor have I leased a RAM truck in my life. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you have any additional questions about your TollTag account or ZipCash bills, please call 972-818-6882 or visit our website at www.ntta.org. I was told NTTA would not resolve this with Kansas. As stated earlier the legislature has given the NTTA a lot of power when it comes to collection methods for unpaid tolls. Youll need to provide a specific reason why you shouldnt have to pay the toll violation notice. This review was chosen algorithmically as the most valued customer feedback. If you have a dispute or question about a letter you received from Professional Account Management, LLC (PAM) regarding outstanding violations, the FasTrak Customer Service Center is unable to assist you. Youll be billed for unpaid tolls at the address your car is registered, and if you dont pay that or somehow miss the notice, youll probably end up seeing it on your credit report as a collection account. I disputed a toll charge in writing, they responded and the very day they sent the letter I paid the toll in the form of a check because I couldn't access it on line due to temporary tag on the car.