Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. 62 - 1 PO . Consumer line: 317-232-2712 or 800-851-4268. Callers claiming to be AEP Texas employees are contacting businesses and residents, threatening to disconnect their electric service unless an immediate payment is made. Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment. Disconnection is prohibited if customers agrees and adheres to payment plan. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. All Rights Reserved. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. A customer who agrees to a levelized billing plan will not be disconnected after April 1st. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Consumer line: 502-564-3940 or 800-772-4636. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. All Rights Reserved. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Consumer groups call for PUCO investigation of AEP Ohio over disconnections. Consumer line: 501-682-1718 or 800-482-1164. Utilities need written approval to shut off services where all household residents are 65 years or older. PUC approval is needed to shut-off elderly 65 or older. 30 day disconnect delay with medical certificate, may be renewed 2 times. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Tree Issues Im *** short is there anyway the *** I paid can keep , y lights on GetHuman8200171's customer service issue with AEP Energy from February 2023 No disconnect for 15 days for illness certified by a physician, certification can be renewed. Disconnection is delayed for 30 days, with one renewal, if medical emergency. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Consumer line: 800-392-8050 (toll free) or 334-242-5211. Terminations are suspended for 55 days when people apply for federal energy assistance. 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). No disconnect (Nov-March) if customers agrees to payment plan. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. Disconnection is prohibited if customer agrees and adheres to a payment plan. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . 1996-2023 American Electric Power Company, Inc. All Rights Reserved. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. Disconnection is prohibited if customer agrees and adheres to a payment plan. Consumer line: 208-334-0300 or 800-432-0369. There are also rules prohibiting disconnection of service for certain medical reasons. You're in the right place. What is the pharmacokinetics of amoxicillin? Need to turn off electricity at an address and close your account? Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. No disconnect (Nov-March) if customers agrees to payment plan. Butte, MT 59701. Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed. No disconnect if customer agrees to deferred or extended payment agreement. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Consumer line: 800-522-2404, Salem: 503-378-6600. Consumer line: 404-656-4501or 800-282-5813. Do not Sell or Share My Info. Upon close of the sale, Liberty will acquire AEPs Kentucky operations by purchasing all the stock of Kentucky Power and AEP Kentucky Transco. Residential winter disconnection, www.tn.gov/tra/topic/csd-utility-complaint-resources, www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, www.puc.texas.gov/consumer/complaint/Rights.aspx, Utah Department of Housing & Community Development, puc.vermont.gov/public-participation/frequently-asked-questions, http://puc.vermont.gov/public-participation/complaints/consumer-utility-service, sccinfo@scc.virginia.gov?subject=WebInquiry, https://scc.virginia.gov/pages/Electricity-FAQs, https://scc.virginia.gov/pages/Natural-Gas-FAQs, www.utc.wa.gov/consumers/Pages/consumerRights.aspx, www.psc.state.wv.us/complaints/default.htm, http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm, https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx, https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx, National Center for Appropriate Technology (NCAT). Consumer line: 800-522-2404, Salem: 503-378-6600. Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. NOTE: These policies may not apply to all utilities in your state. The latest reports from users having issues in Canton come from postal codes 44709. We hope youll find it bright, forward looking and easy to navigate. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. No disconnect for seriously ill, disabled. Modify home service 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. Utilities are required to offer a deferred payment plan. Customer is expected to enter into a payment plan. Commission approval is required for disconnection to medical emergency customers. AEP Ohio, a unit of American Electric Power, delivers electricity to over 1.5 million electric meters, serving homes, businesses and industries in central, southern and northwestern Ohio. An automated message, claiming to be from AEP, told him his service would be disconnected and he would lose power in the next 30 minutes, unless he acted immediately, by pressing 1. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. 1996-2023 American Electric Power. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA | MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD | TN | TX | UT | VT | VA | WA | WV | WI | WY. 30 day disconnect delay with medical certificate, may be renewed 2 times. . Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. Renewals are not needed if condition is certified as being permanent. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Disconnect ban if health of household member would be adversely affected, need medical certificate. 1-800-277-2177 To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code Report problem Other Contacts Career inquiries Investor relations Media relations Supplier registration AEP Corporate Headquarters Phone: 614-716-1000 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional. Customers who utilize the Winter Reconnect Order must enter into an extended payment plan on their remaining balance. Disconnect ban if health of household member would be adversely affected, need medical certificate. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. Were reintroducing our website with you in mind. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. 30 day delay and 30 day extension possible in case of life threatening condition. New Jersey Administrative Code 14:3-3A.2(e)(3.) More important, we want you to find the information you care about most. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. A utility may require a minimum cash deposit or other guarantee from an applicant or customer to secure payment of bills for new accounts. Delay disconnect for 30 days with medical certification. Consumer line: 785-271-3140 (Topeka) or 800-662-0027. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. The Public Service Commission has amended the states cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. Customers may utilize the winter reconnect order one time from mid October through mid April. Disconnections during protection dates are considered detrimental to the health of the customer's household and are prohibited. No disconnect if customer agrees to deferred or extended payment agreement. service by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government or . New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. Need to turn off electricity at an address and close your account? Thanks for your interest in American Electric Power. 95 F and above (elderly and disabled) Seasonal Policy. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Total ban when <32. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. No disconnect during protection dates if customer agrees and adheres to payment plan. When you opt in, we automatically fill in your ID from then on. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. Remember User ID helps you log in without having to memorize your ID or look it up every time. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. Prohibited from disconnect if customer agrees and adheres to payment plan. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Sitemap Welcome to a new day at American Electric Power. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. "If a customer is having issues or concerns with their bill, we will always notify them by mail or one of. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. Choose an option below: AEP Energy is a competitive retail energy provider for over half a million customers. Disconnection is prohibited if customers agrees and adheres to payment plan. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782, December 1 - March 31, with extended payment plan. Consumer line: 603-271-1172 or 800-852-3793, Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds.