Jetstar COVID-19 Help Hub COVID-19 COVID-19 (Coronavirus) may have changed the way we all travel, but it hasn't changed our commitment to the health and safety of our passengers and team members. If we don't receive all the relevant information and required documentation, there may be a delay in processing your request for travel. To learn more about Jetstar Asia and Jetstar Japan operations, please check their Travel alerts pages for the latest updates. We pay respect to Elders past, present and emerging. Check government websites to ensure you have everything you need. Options may include a free date / time change, a credit voucher to the full value of the unused/untravelled flights, or a cash refund depending on the circumstances of the cancellation. An Auckland Airport staff member demonstrates how to take a Covid-19 rapid antigen test. Your document must be in English, or accompanied by a certified translation if it is in a language other than English. States and territories can apply their own travel restrictions, such as: Read more about current state or territory travel restrictions. Jetstar said the airline worked with border agencies, the NT Police and the airport authority to give passengers the option to disembark into a special partitioned section of the airport. There may be travel requirements you need to complete before you travel. Prepare for your domestic flight with our handy checklist to ensure you have everything you need to travel. International COVID-19 Vaccination Certificate, or. If you're an Australian citizen or permanent resident residing in Australia who is unable to be vaccinated due to medical reasons, you'll need provide one of the following documents: The document must be dated within four weeks of your day of departure, and clearly display your medical contraindications to COVID-19 vaccines reported to the Australian Immunisation Register. Depending on the circumstances, cash refunds or free changes to flight dates or times might also be available. These are separate to the requirements that were previously laid out in Queensland's public health directions. The Victorian government on Tuesday announced a five-day blitz to give aged care workers in its state priority access to the vaccine. Step 2 Check in online Bookings must be made before October 31 using the code VAXED and guests must provide their Australian Government COVID-19 certificate on arrival. If your upcoming flight is cancelled, we will contact you directly to advise you about your available options. If you've previously had a COVID-19 infection: If you have a pre-departure Rapid Antigen test (RAT), and you test positive, you won't be able to travel. Here's why it'll be a luxury few Australians can afford, Travel and Tourism (Lifestyle and Leisure), Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', 'What else is down there?' The policy comes as Australia. Virgin's "VA-X & Win" campaign will allow any fully vaccinated Australians to enter a competition to win one of 251 prizes from the airline, with the grand prize being 1 million Velocity frequent flyer points. Vaccinations You no longer need to be vaccinated to enter most businesses, services and activities. We're not able to process any COVID-19 vaccination exemptions at the airport on your day of departure, therefore you'll need to ensure you submit your request in advance as per the above information. The Jetstar COVID-19 Help Hub is your 'one-stop shop' for everything you need to know about this new travel era whether you're thinking about booking a flight or you're due to travel soon. Exit, entry and transit travel requirements vary between destinations. When you arrive at the airport on your day of departure, you'll need to show your negative COVID-19 test result if required and any supporting documentation. We provide an essential service, so this will help guard against the disruptions that can be caused by just one positive COVID case shutting down a freight facility or airport terminal, he said. Four per cent were unwilling or unable to get the jab. Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often. According to Sydney Airport, airlines that had completely stopped scheduled services that will be back by January include: Other airlines, including Cathay Pacific and Singapore Airlines, which ran at a reduced capacity during the border closure,will also be ramping up services. Your rights under Australian Consumer Law. READ MORE: * Covid-19: Vaccine pass or negative test no longer required to leave Auckland * 'No hard borders': No limits to domestic travel under traffic light system * What you can expect when flying with Air New Zealand this summer. If your request is accepted, you may need to comply with additional government requirements and regulations both before departure and on arrival, which may include quarantine and/or COVID-19 testing. Ensure your certified translation includes the stamp or membership number of a professional translation association, and that the entire certificate is translated, not just part of it. 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State and territory travel restrictions States and territories can apply their own travel restrictions, such as: He says as part of the company's equity campaign, it would introducepaid vaccination leave globally and provide education sessions, transport and accommodation for trekking porters in Peru so they could access mass vaccination centres. Jetstar credit vouchers for bookings impacted by COVID-19, cant be accessed due to border closure or lockdown impacting travel between destinations listed in the booking, would have been a gateway for onward travel that can no longer go ahead because of a border closure or lockdown impacting travel between destinations listed in the booking, has introduced different quarantine, entry or testing requirements to when the booking was made, has restrictions in place that would require you to quarantine before returning home. This information is subject to change. While most domestic travel requirements have eased, there may be some extra steps you need to take before you depart or after you arrive. Your documents must be in English, or accompanied by a certified translation if they are in a language other than English. Note: not all countries will accept a pre-departure RAT; check the relevant government guidelines for pre-departure testing requirements. US Centers for Disease Control and Prevention, Qantas Group COVID-19 Vaccination Exemption form, - provided you're fully vaccinated, no pre-departure test required. Some businesses may have their own vaccination requirements in place. Your rights under Australian Consumer Law. A spokesperson for the Department of the Prime Minister and Cabinets Covid-19 Group said under the framework, public transport operators were prohibited from requiring vaccine passes, except for airline operators, long-haul scenic trains and Cook Strait ferry operators, which had been dealt with separately due to the nature and scale of travel involved. Ensure you submit all relevant documents, including any government approvals, no later than 24 hours before departure. The Qantas Group's vaccination reward program includes the option for a $20 travel voucher for fully-vaccinated travellers, which can be used across Jetstar or Qantas flights, including these . We continue to follow the New Zealand Governments official health advice, and work closely with the Ministry of Transport to develop approved processes relating to any travel restrictions, a Jetstar spokesperson said. and a signed medical certificate that includes: B. A Jetstar spokesman said following the announcement that New Zealand would move to the red traffic light setting, the airline would require all passengers over the age of 12 years and three. The other local budget carrier, Jetstar Asia, will require all employees - including staff based in offices - to be fully vaccinated against Covid-19 by Oct 1. When you arrive at the airport on your day of departure: If you only have electronic copies of your documents, we recommend you carry a printed copy with you to use throughout your trip. SINGAPORE - All three local carriers - Singapore Airlines (SIA), Scoot and Jetstar Asia - will require at least their front-line staff to be vaccinated by the end of this year.SIA front-line staff . Before booking and before departure, check the government requirements for all countries that you're travelling to, and transiting through, to ensure you meet their conditions of entry, including any vaccination and pre-departure COVID-19 testing requirements. Jetstar's mission is to offer all day, every day low fares to enable . Ensure your certified translation includes the stamp or membership number of a professional translation association, and that the entire certificate is translated, not just part of it. Step 3 Save your mobile boarding pass We're not able to process past positive medical clearance requests at the airport for flights from Australia. If any flights in your itinerary are outside of the document validity dates, we require a new form to be completed and submitted for those flights. You can change the time or date of your flight online at Manage Booking. We are always looking for ways to improve our website. 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We cannot process past positive medical clearance requests at the airport for flights from Australia. Fully vaccinated with a vaccine approved or recognised by Australia's Therapeutic Goods Administration (TGA); or are under the age of 12 at the time of departure; or an Australian child aged between 12 and 17 at the time of departure who is: either unvaccinated or partially vaccinated; and Australians will be able to fly to Bali from Sydney for as little as $159 one way on some Jetstar routes from February and will no longer be required to seek an exemption to leave the country. If your itinerary includes travel with another airline, you'll need to contact them directly to understand and meet their requirements. Overseas holidays are making a comeback. After you've reviewed the government requirements and confirmed that you're eligible to request a past positive medical clearance due to a post COVID-19 infection, you'll need to check you have the correct documents for travel. To review your request for travel, all required documentation as outlined below needs to be submitted to us as soon as possible, but no later than 24 hours before your flight. Compensation and refunds If you're unable to meet these requirements, you may still be able to travel with us under certain circumstances. a copy of any government approvals The company will also require guests on its trips in the US and Europe to be fully vaccinated from September 1. Take a look at the essential info youll need before you fly. Cyclone Gabrielle: How do you get back up when you've lost everything. If you believe you are eligible for a credit voucher, please contact us. Step 1 Check government sites for the latest information Read more about domestic travel restrictions and where to find more information. "We have sought and will continue to take advice, however put simply, it is the right thing to do," said TTC chief executive David Hosking. Fly Flexible gives you one fee-free date change on applicable bookings. If this is the case, to be approved for travel, you're required to provide evidence that you're no longer infectious. International passengerswill only be allowed to fly with Qantas and Jetstar if they are fully vaccinated with an approved vaccine (Pfizer, AstraZeneca, Moderna orJohnson &Johnson). View domestic requirements for your travel dates, View international requirements for your travel dates. Important: were not able to process any COVID-19 vaccination exemptions at the airport for any flights, and youll need to submit your request no later than 24 hours before departure. Qantas Group CEO Alan Joyce said having fully vaccinated workers on both Qantas and Jetstar services would safeguard our people against the virus, as well as protecting passengers. The protocols provide guidance on how to reduce the risk of COVID-19 in domestic airports and on aircraft. The airline only introduced this for passengers departing from Auckland, in line with the Governments rules, and enforced this by doing spot checks. You should do this before booking or leaving your home. Get the latest news and updates emailed straight to your inbox. Check with your local state or territory health department. If you're unable to wear a mask, you don't need to advise us in advance, just present a signed medical certificate at check-in, when boarding and on request by airport or airline staff. Therefore, you'll need to ensure you submit all relevant documentation in advance, otherwise your request will not be considered and you may not be able to board your flight. 7NEWS brings you the latest Jetstar news from Australia and around the world. View domestic requirements for your travel dates View international requirements for your travel dates Explore destinations In an open letterthis month, Intrepid's chief executive, James Thornton, said less than one per cent of COVID-19 vaccines worldwide hadbeen delivered to low-income countries, a number that must be corrected to save lives, restart economies and rebuild the travel industry. - Travel on or before 6 September 2022 - with approval from the Japanese Consulate. On Wednesday Tehan said that "when we hit that 70% or 80% vaccination mark Australians will be able to travel overseas again and also Australians will be able to return home in greater numbers." Virgin Australia has followed Qantas in launching its own incentives program for Australians to get vaccinated against COVID-19. Culture Jetstar is alive with a sense of adventure. Check in for your flight online to save time and reduce contact at the airport. The remainder of employees will need to have received their second dose by March 31, 2022. no longer have to present proof of vaccine or a negative Covid-19 test, Covid-19: Vaccine pass or negative test no longer required to leave Auckland, 'No hard borders': No limits to domestic travel under traffic light system, What you can expect when flying with Air New Zealand this summer, 'Nothing prepares you for something like this,' says witness to fatal assault, Once-popular pit stop cafe halfway between Nelson and Christchurch mysteriously abandoned, The basement office at the centre of a charity boss's downfall, Street preacher's dubious gospel: Warnings over 'evangelist's' influence, Ardie Savea set to face further scrutiny over throat-slitting gesture, Quiz: Morning trivia challenge: March 4, 2023, British aristocrat and Florida convict who ran away together are charged in baby's death, Online observers kept guessing after private jet flies Nelson to Blenheim, Hawke's Bay homeowners told to deal with their own silt. requiring people who have travelled to and from some areas to quarantine. Your standard fare rules will apply. Te Manat Waka Ministry of Transport confirmed Jetstars approach was within the rules of the traffic light system. You will . Two words showed something was wrong with the system, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Victoria will scrap COVID quarantine for international arrivals, Qantas plans nationwide restart of international tourism from December 21. For insurance, visit the insurance FAQ page. Our Fly Well program is designed to protect your health, safety and peace of mind when you travel with us. For specific requirements and the latest updates, always check government websites. 1829. Those vaccines include: Pfizer (Comirnaty) AstraZeneca (Vaxzevria) Moderna (Spikevax) Jetstar Regional Services Pte Ltd, BRN: 201229688K. Find out more. Check the relevant government websites for more information. While people leaving Auckland no longer have to present proof of vaccine or a negative Covid-19 test, airlines and ferries travelling between the North and South Islands have decided to keep the requirement in place except for Jetstar. COVID vaccination should be a requirement for all aviation workers, Qantas CEO Alan Joyce says. The airline only introduced this for passengers departing from Auckland, in line with the Government's. International Travel Plan. NSW will accept 210 unvaccinated passengers a week, and Victoria 250.. Airlines have announced tens of thousands of extra seats on new services into Australia since the states announced an end to . Note: Australian State Government forms, e.g the NSW Government COVID-19 Vaccine Medical Contraindication form, arent accepted. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. If you were vaccinated in Australia, this means you'll need your International COVID-19 Vaccination Certificate. Smaller airlines Sounds Air and Originair are also requiring vaccine passes or negative tests under the traffic light system. Travelling domestically or have a transit flight? Ts and Cs apply. TGA's recommendations on recognition of vaccines not registered in Australia From December 14, 2021 to March 31, 2022 all Air New Zealand passengers aged 12 and over will be asked for proof of vaccination or a negative Covid-19 test result before checking into their . TTC also announced it is suspending its tours of Australia and New Zealand until December, due to uncertainty around state border closures. We pay respect to Elders past, present and emerging. Changes must be made before your flight opens for check-in at the airport. We pay respect to Elders past, present and emerging. Then my phone battery died, Eight destinations that films and TV shows changed forever, Get free shore excursions, beverages and shipboard credit with Oceania Cruises, Get $2500 bonus value on Hawaii beach resort holiday, Save up to $1800 on a journey to the end of the world, Get $2300 in bonus value on five-star Palm Cove stay. Step 2 - Check in online Check out all the amazing places we fly across Australia and beyond and choose your next holiday! This information is based on an Australian citizen or permanent resident travelling to or from Australia. Entry into Australia no longer requires you to declare your COVID-19 vaccination status. "The current operating environment has meant that most of our tours have been impacted by cancellations due to lockdowns and restrictions and we cannot deliver our usual high standard of guest experience," Mr Hosking said. A Fare Difference, if any, still applies. We recommend using the map tool to get an overview of what's required. Commissioner of Japan Tourism Agency Registered Travel Agency No. Check the travel requirements for your destination and dates, and prepare for your trip with our handy domestic checklist. Founded in Melbourne in 1989, Intrepid Travel is the largest small group adventure travel company in the world. We pay our respects to them and their cultures, and to elders both past and present. Don't expect to travel again, anywhere, When I arrive in a new city, I always do this first, I wasn't meeting any new people in Bali. For a guide on what is required, enter your details into the filter and interact with the map below. Prepare for your next domestic flight with our handy checklist.Find out more, Learn how we're keeping you safe at the airport and on board with our Fly Well program. The key purpose of this role is to engage across all levels of the business to provide expert digital records and information management advice, archival and retrieval of physical records, support and coaching services, whilst driving the continuous improvement of information . Australian Government Department of Health and Aged Care. Head to Manage Booking to choose your new flight or make other changes to your booking. We're prioritising requests for clearance by date of travel. View domestic requirements for your travel dates opens in new window, View international requirements for your travel dates opens in new window. Australia's national carrier will mandate the COVID-19 vaccine for all of its workers. We recommend keeping up to date with the latest Australian travel information, as entry requirements may change. We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. The airline is scheduled to resume flights to Bali and New Zealand in 2022. Cook Strait ferry operator Bluebridge is continuing to require passengers over 12 years and three months to show a vaccine pass or negative test at check-in until March 31, while the Interislander also plans to keep the policy in place. KiwiRail is committed to the safety of its passengers and crew on the Interislander ferries and has no current plans to change its regime requiring proof of vaccination or a negative test for those travelling, said Alastair Cumming, group general manager for zero harm. At Crystalbrook Vincent in Brisbane, the vaccination upgrade would see a river room swapped for a promenade master room, for example. When submitting your proof of vaccination exemption document and any government approvals if applicable, ensure you include your name, contact information, booking reference and flight information in your email. The vaccine mandate does not currently apply to tours in Australia, New Zealand and the Cook Islands, given the countries already operate within such a strict border environment. All incoming travellers will need to comply with the testing and quarantine requirements of the state or territory of their arrival, and any other state or territory to which they plan . A. Youd expect them to operate at the best practice level, he said. Extensive experience within multiple facets of the industry including Airport Manager, Inflight Manager, Customer Service and Ramp Operations as well as many years in the healthcare sector . We pay respect to Elders past, present and emerging. We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. Flying with all the flex you need: Jetstar COVID-19 changes and cancellations COVID-19 To help you book with confidence, we're giving you some extra flex (and some extra peace of mind) when you book a flight with us. Find out more, Flying internationally? International COVID-19 Vaccination Certificate Three major U.S. carriers have implemented vaccination requirements of their own in an effort to boost staff immunity: United, Frontier, and Hawaiian Airlines. A contact-free boarding process means extra peace of mind. Refer to the government requirements for the country you're travelling to or transiting through to see which types of pre-departure COVID-19 tests are accepted. All passengers on the airline's international flights will be required to be fully vaccinated with a TGA-approved or recognised vaccine, with some exemptions for medical reasons and children. Otherwise, you will not be considered exempt from the vaccination requirement and may not be able to board your flight. Check travel requirements across Australia and around the world, and start planning your next trip. Here's what you need to know about the changes. Here's where Qantas and Jetstar are flying to as international travel in Australia opens up. Further conversations will be conducted with employees and union groups to determine the intricacies of the policy, including how medical exemptions will be applied. Fiji requires travellers to stay in their accommodation for 48 hours and return anegative COVID test before venturing out. Up to $5,000 emergency expenses cover . To work out what options are available to you for the hotel part of your booking, you must contact the Jetstar Holidays team. Tours are now running in about 20 countries including Iceland, Greece and the United States with operations in South America and Africa yet to resume. For flights to Australia, the Australian Government has advised that pre-departure tests are no longer required. This requirement doesn't apply to children aged under 12, or those with an exemption. Woolworths will no longer require employees to be vaccinated as the major supermarket chain scales back Covid rules. Perhaps the letter of the law isnt requiring it, but that doesnt mean they have to be operating at the minimal possible level. With travel restrictions changing regularly, were giving you more flexibility when you book and looking after you if your flight changes. Jetstar Japan Co., Ltd. Jetstar Holidays K.K. Intrepid's managing director, Brett Mitchell, says that pre-COVID, the company was operatingin 130 countries. The federal government, meanwhile, said it had asked its. If you booked your flights before 17 September 2021 Ensure you submit the correct documentation as soon as possible before your flight, but no later than 24 hours before departure. For Jetstar Holiday packages, please contact the team at Jetstar Holidays. The airlines have indicated frequency may increase in 2022 if demand is high. Check government websites frequently for the latest travel updates. if your request isnt accepted and advise you of your options. The Indonesian holiday island reopened to foreign tourists on October 14, but no international flights landed at its airport on reopening day. We pay respect to Elders past, present and emerging. Learn more about the changes to travel and the requirements for your destination. If you're a citizen or resident of another country, check the government requirements as they may be different. As per government guidelines, you may be required to wear a mask in the airport or for the duration of your flight. Alicia said the lack of communication was the most disappointing . $2.5 million overseas medical and hospital expenses. A contact-free boarding process means extra peace of mind. Jetstar responded on Facebook and said a case had been made on Alicia's behalf, who said she wanted the issue resolved that day. A Fare Difference, if any, still applies. Check travel requirements across Australia and around the world, and start planning your next trip. Air New Zealand is requiring passengers aged 12 years, three months and older on all domestic flights to have a vaccine pass or negative test until at least March 31. Intrepid's managing director, Brett Mitchell, says that pre-COVID, the company was operating in 130 countries. If you only have an electronic copy of your documents, we recommend you also carry a printed copy with you to use throughout your trip. Jetstar does not require domestic passengers to be vaccinated or take a Covid-19 test. The Government had determined these operators were able to decide what level of checking was practicable for their services. The company's not-for-profit arm, the Intrepid Foundation, has also committed $100,000 to UNICEF Australia's Give the World a Shot fundraising campaign to assist with vaccine delivery. Thank you for helping us create a safe and positive environment for everyone. Commonwealth of Australia | Department of Health and Aged Care, Japanese encephalitis virus (JEV) health alert, Christmas Island and the Cocos (Keeling) Islands, local state or territory health department, closing state borders and restricting travel into, and out of, their state, restricting travel into, and out of, areas within their state. From February 1, unvaccinated travellers who require a rapid antigen test for travel purposes will have to pay for them. In a statement, Qantas said discussions were underway with the Indonesian government about welcoming fully vaccinated Australians with reduced or no quarantine. Many countries have introduced entry requirements in relation to COVID-19, which may include being fully vaccinated and/or providing proof of a negative pre-departure COVID-19 test result prior to travel. We recommend you check government and airline websites before you travel to ensure you have everything you need.