I finally received an email Christmas Day from Marriott informing me that the refund would be on my credit card by 12/28 and if it's not there to respond to their email to let them know. Front desk check in were not customer service oriented and not very friendly. We finally had the engineer come, and he said oh well the heat is off in the hotel. Crowne Plaza Times Square Manhattan, an IHG Hotel. This 4.5-star hotel is 0.6 mi (0.9 km) from Broadway and 0.6 mi (1 km) from Times Square. Compare room types and prices from 46 providers and see 59 photos of JW Marriott Essex House New York, New York. For business travel they have everything you need: good lighting, good outlets, good place to work.I was fortunate to stay in a higher floor, which I would recommend because the lower floors can be noisy. Providing the highest level of hospitality is our number one priority and Isincerely apologize for failing to meet your expectations. Easy grab and go for all the guest at their Club Lounge. We went inside to check in and waited about 30 minutes total for a valet to take our keys. . I had booked my reservation using a Marriott free night certificate of 85k points that was set to expire on 1/1/23, plus an additional 15k points to hit the 100k point room rate. Thank you for your wonderful comments, we look forward to your return visit. JW Marriott Essex House 160 Central Park S, New York, NY 10019 Units 12 Agent listings 0 Other listings $949,000 1 bd | 2 ba | 850 sqft For sale - Unit 1029 Listing by: Brown Harris Stevens $1,049,000 1 bd | 1 ba | 740 sqft For sale - Unit 1020 Listing by: Oxford Property Group $1,049,000 1 bd | 1 ba | 705 sqft For sale - Unit 1151 Some suite categories have separate showers and soaking tubs. more. I don't know if the clerk just decided on her own that I'd rather have a room then as opposed to waiting for the Central. Location is excellent with easy access to subway and Central Park. We had a decent view of Central Park but our windows were filthy pretty much ruining the view. My wife and I wanted to attend mass our first morning there at a nearby RC church. 351 reviews of JW Marriott Essex House New York "A nice central location for a business or leisure trip to the city. The breakfast that was included was just ok. Id recommend eating at one of the many restaurants in the neighborhood. Our associates are excited to have guests traveling again and I can assure you this is not the stay we would want for any guest let alone one of our most loyal members. This stylish urban boutique hotel in New York's Garment District is located in a historic building that was once a tea salon and hat factory. Are pets allowed at JW Marriott Essex House New York? Guests can relax and enjoy a variety of beauty and spa treatments. Languages spoken by staff: We still do have our Marriott platinum status. The classic New York luxury of the JW Marriott Essex House evokes a more glamorous time, when men wore hats and women wore gloves. The city is full of hotels some towering high on iconic roads and others tucked away on busy pedestrian streets or in sleepy boroughs. We still do have our Marriott platinum status. Imagine my surpise when I opened the door to our room and saw the view of another building/alley way. This is a complimentary event but RSVP is requested: nycexreservationpackages@marriott.com. While the Essex House is among the most expensive hotels in Manhattan, pesky fees abound, including a daily resort fee that doesnt cover in-room Wi-Fi or valet parking. I swiped my credit card for the standard $150 security fee and proceeded to the room. Being across the street from Central Park is great, but this hotel staff truly made this visit memorable for my son. I reminded her that my free night certificate would expire on 1/1/23 and that they needed to redeem it from my account prior to then. I guess I expected an upgrade to a full view of the park. We were there Memorial Day weekend and mask wearing was still required inside the hotel. In hospitality, JW Marriott Team, Hotels near JW Marriott Essex House New York, The Leading Hotels Of The World in New York City, Tapestry Collection by Hilton Hotels in New York City, Romantic Boutique Hotels in New York City, Hotels near Exhale Spa - Central Park South, Hotels near Official Central Park Horse and Carriage Rides, Hotels near Central Park & Environs Walking Tours, Hotels near 59th St Columbus Circle Station, Hotels near 66th St Lincoln Center Station, Hotels near Mannes College The New School for Music, Hotels near New York Institute of Technology, Hotels near Lia Schorr Skin Care Training New York, NY, Hotels near Mandl School, The College of Allied Health, Hotels near Alvin Ailey American Dance Theater, Hotels near John Jay College of Criminal Justice, Hotels near American Musical & Dramatic Academy New York, NY. I am so sorry to hear about this experience, please feel free to contact me so we can discuss in more detail. Is the insurance company watching?No convenient electric outlets or USP ports on one night table.Robes and towels are old and hard. If your travels bring you back to NYC, please feel free to reach out to me directly so we can personalize the next visit. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and American cuisine is served at SOUTHGATE Bar . We will definitely be back! the, Julie S. said: We had the most amazing stay at the Nellie! Came back down to get a different room - no apology. The restaurant was open limited hours with limited food. My husband and I arrived around 10 am the next morning to check in. Our recently reimagined hotel rooms and family suites boast Art Deco designs, smart technology, connecting rooms and luxury amenities such as plush bedding, marble bathrooms and views of NYC. Spacious family connector rooms benefit from expanded living areas, and suites with terraces overlooking Central Park are available, as are pet-friendly accommodations. They did not give me that so had to sleep on the floor. 330 sq feet . Prices are the average nightly price provided by our partners and may not include all taxes and fees. The Essex House is also one of New York's go-to luxury hotels for notable names. Bad decision on our part to eat there. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. There are similar hotels available. Restrooms & Showers - Private bathroom, shower/tub combination, bathrobes, and slippers From Jamilla at check-in, to Ramon, to Omar at the restaurant, to guys at the bell desk everyone treated us like we were guests of honor there. more. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. Thank you!!! There are more places to choose from in the, jumeirah essex house hotel new york city, jumeirah essex hotel, hotel jumeirah essex, Frequently Asked Questions about JW Marriott Essex House New York. Near Rockefeller CenterMake yourself at home in one of the 528 air-conditioned rooms featuring . What has ensued since then is absolutely absurd. We went to the front desk they gave us another room. The heavily touristed crosstown street it sits on, Central Park South, is a mix of high-rise hotels and high-end apartment buildings. Booking a hotel can be one of the most daunting elements of a trip to, Introverts are often thought to be shy and timid, though recent studies have shown that this isnt always the case. They followed Covid protocol seriously, thats for the safety of everyone They offered free coffee and drinks , fresh fruits and energy bars , yogurt and all . No problem. Essex House told me that I booked the room on a AAA cash rate. $40!!!!!!!!!!!!!!!!!!!!! Art Deco-style rooms and suites are elegant and comfortable, with great beds, large flat-screen TVs, and minibars. Additional luxuries include a convenient powder room, an in-unit Bosch washer/dryer, and INNCOM by Honeywell system to control the temperature and lighting. Spend your money elsewhere when staying in NYC. I try to respond to the email to inform them and, shocker, mail to that account is undeliverable. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. For a five star hotel that charges on average $650/night this was by far the worst experience I have ever had, bar none. I hope you choose to stay with us again when your travels bring you back to the area so we can make your next stay memorable. My 2 night stay at JW Essex House exceeded all expectations. Each features two spacious bedrooms, lavish living areas, ornate, spa-style bathrooms, Art Deco craftsmanship, and private terraces with stunning views of Manhattan and Central Park. & JW Marriott Essex House New York Features, 160 Central Park South, New York City, NY 10019, We had an incredible one-night stay in Essex House for New Years Eve. The JW Marriott Essex House New York proudly stands on Central Park South. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. Ask KS12-Chicago about JW Marriott Essex House New York, Ask portlandmom12 about JW Marriott Essex House New York, Ask Sigler4267 about JW Marriott Essex House New York, Ask onobed about JW Marriott Essex House New York, Ask betterthanMichelin about JW Marriott Essex House New York. The bar area has seating around a fireplace. Valet parking is available for USD 95 per day. If you buy something through our links, Oyster may earn an affiliate commission. Beautiful and clean. JW Marriott Essex House New York offers a collection of luxury hotel suites with exquisite Art Deco design, unique furniture and terraces of views of Central Park and Manhattan. Fact or Fakeout: $500,000 Hotel Packages, Vegas Wedding Chapels, and More! Major attractions such as Times Square, Rockefeller Center, St Patricks Cathedral, and the MoMA can all be found within a 15-minute walk of the Essex House. Lock in the lowest price from these sites. What a treat and I cant wait to be back. Do not stay here! Do not park at the hotel. We. The Hilton Conrad and Thompson Hyatt are both delightful and will get my business again after previous stays. She reminded me of Jasmine. We were only there for 2 nights for family wedding. Was upgraded to a great view of CP so added a point. M Vargas, Other at JW Marriott Essex House New York, responded to this review, Lock in the lowest price from these sites. We chose the hotel because it was close to our daughters new apartment. New York City, New York 10019. Lunch With over 3,000 hotel nights in our past, this may be one of our favorite hotels worldwide.So why did I give it 96% and not 100%? Settle into a seat near a cozy fireplace and take in the view of Central Park from our floor-to-ceiling windows. When I travel to NY, occasionally the pricing at the Essex House is within company policy. The service was lackluster. Unlock Member Rates! +1 212-371-7777 Open for Lunch & Dinner Dress Code: Formal Italian Marea .2 Miles Upscale Italian seafood boasting 2 Michelin stars in a fine dining atmosphere. Are there opportunities to exercise at JW Marriott Essex House New York? In hospitality, JW Marriott Team. JW Marriott Essex House New York sits in the heart of Manhattan and is only steps away from Central Park, Carnegie Hall, Museum Mile, world-class 5th Avenue shopping, Theater Row, and more. We were told other guests were being allowed to checkout later Thats great but what about other guests. JW Marriott offers a work experience unlike any other, where you'll be part of a diverse community of talented hands-on individuals. My 2 night stay at JW Essex House exceeded all expectations. We look forward to your next trip. With Central Park as the hotel's front lawn, guests have access to the breathtaking grounds and are encouraged to explore through an exclusive Essex House curated tour. Thank you for the review and we appreciate all of the feedback! Strategically situated in Midtown West, allowing you access and proximity to local attractions and sights. In a city that never sleeps, the perfect event awaits for you to discover. This last time it was. The hotel architecture and art deco decor preserves the building's rich history with curated art, delicate flourishes, geometric carpet patterns, silver leaf wall coverings, crystal lamps and chandeliers found throughout the hotel which all reflect the glamour of the fashionable art deco era. Exclusive direct offer includes a discount and free breakfast! Restaurant with limited menu (no soup at all). Thank you for your response, we appreciate all feedback. There's a restaurant on site. (Who are we kidding? Weighing the pro's and cons, the pro's greatly great points greatly overcome the complaints. For a NYC hotel, the rooms are substantial in size! Service was fine and friendly. Sample locally sourced ingredients for breakfast, brunch, lunch or dinner. The upgrade was very much appreciated Bellman Mr Q was very helpful and courteous Felix at the reception was professional.Its nice to meet Madeline . JW Marriott's New Spa Concept Says You Can, Hotels with Views of the Macy's Thanksgiving Day Parade in New York City. So, in summary, I would say: Extortionate, poor service, unfriendly, but great location and we loved NYC and will be back but not to the Marriott Essex House. More. Show More Select Room 4.3 / 5 No room service. What?!! The lobby, with its magnificently elaborate floral arrangements and marble columns, is grand, but still has some cozy nooks to lounge. Taxes and fees that are shown are estimates only. Located 3.4 mi (5.5 km) from the airport, JW Marriott Essex House New York offers a great location, putting you within just a 10-minute walk of Central Park and Broadway. JW Marriott Essex House New York 160 Central Park South, New York, New York, USA, 10019 Tel: +1 212-247-0300 LaGuardia Airport Distance from Property: 10.3 Miles Phone Number: +1 718-533-3400 Visit Website Alternate Airport Transportation Go Airline NYC John F Kennedy International Airport I really cant say thank you enough to every staff I met here I truly highly recommend this hotel for comfort and satisfaction!!! $95 for cars. While there are location options for all types of visitors, those looking to stay near Central Park might want to check out these hotels, all of which have rooms, Photo by Rennett Stowe via Flickr The Spring Equinox is just around the corner. I would say my expectations are high. It was roomy with plenty of natural light filtering in from the windows. We are open with full services now, I apologize for this experience. An absolute joke!! Nothing I can do. Thanks JWMEH! Art Deco-style rooms and suites are elegant and comfortable, with great beds, large flat-screen TVs, and minibars. Pre pandemic we traveled extensively. We finally had the engineer come, and he said oh well the heat is off in the hotel. The hotel offers a distinctive collection of premiere suite accommodations, including the JW Terrace Suite, Central Park Terrace Suite, and Presidential Suite. Treat yourself to SOUTHGATE Bar and Restaurant for on-site dining and mouthwatering American cuisine. We went to the front desk they gave us another room. JW Marriott Essex House New York elevates your dining experience in Midtown Manhattan. The JW Marriott Essex House is home to the PRIMP Spa, which offers an array of treatments like massages, body scrubs, and facials. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Health club is inadequate. JW Marriott Essex House New York 160 Central Park South, New York, New York 10019 USA +1 212-247-0300 4.2 2221 Reviews EXCLUSIVE AMENITIES Mobile Key Digital Check-In Service Request Spa Guest Room Entertainment Hotel Deal Family Time Package Need to Know Guaranteed Connecting Rooms Two Nights Minimum Promotional Code: ZE2 What's this? Arrived and checked in and was sent to a room that had someone else staying in it - awkward. Thats very generous gesture from JW Essex House. The hotel also offers 24-hour room service and allows local restaurants to deliver food directly to rooms. It's a real shame that the great Marriott company has to subscribe to this nickel-and-diming of guests.DANGEROUS: slippery shower floor and no grab-bars. Nothing I can do. Arrived and checked in and was sent to a room that . This is the version of our website addressed to speakers of English in the United States. . Rooms with Macys Thanksgiving Day Parade views are available. Introverts will likely want to skip places where public interaction is inescapable and its hard, When visiting New York City, there are practically limitless options when it comes to hotels. The menu at DANIEL is a symphony of the seasons, inspired by the traditions of French culinary heritage. We got a measly plate of strawberries and a bottle of non alcoholic cider, and of course no upgrade - to be expected! Ideally located facing Central Park, minutes from Lincoln Center, Columbus Circle, Fifth Avenue, and midtown NYC, our luxury Manhattan hotel caters to leisure and business travelers alike. Our upscale Central Park South hotel in New York City sits adjacent to Central Park. Thats why hotels along the route are offering packages to allow, The Viceroy Room at the Viceroy Santa Monica; Los Angeles, CA 1. Choose your dates for more accurate prices. No service to the room at all during that time, even though I called for new towels. With a stay at JW Marriott Essex House New York, you'll be centrally located in New York, steps from Central Park and within a 5-minute walk of Columbus Circle. Bonvoy insisted the case was in Essex House's hands and there was nothing further they could do. Staff does their best despite the circumstances. The room and dcor was spectacular, the service provided to our . JW Marriott Essex House New York boasts elegant rooms with a flat-screen TV with cable and a minibar. The breakfast selections were limited by covid restrictions, but there was a good selection of fruit, cereals and pastries. This July was horrendous. The bedroom in my opinion was the best part of the suite. Bottled Water, JW Marriott Essex House - NYC. I got to be woken by the prior guest's alarm set at 5:30 a.m. No oversized vehicles. Which languages are spoken by the staff at JW Marriott Essex House New York? The menu is mostly American. Retail is sparse on these park blocks, so there's very little indigenous street life; virtually everyone you'll see there will have a camera hanging around their neck. Finally our third room was acceptable but we had other problems. JW Marriott Essex House hosted the CNN Heroes stay, and fortunately my stay as well. Feb 15, 2023 fraserc907. Travelers looking for a truly standout property should consider the Mandarin Oriental, New York, which is nearby and has well-sized rooms with impressive bathrooms. Theres over 17,500 square feet of meetings space, as well as a 24-hour business center with copying and printing services for a fee. Will definitely return for another stay at JW Marriott Essex House! There were four intense hot blowers in the room blowing hot air everywhere, and yet we were given this room. Facing Central Park and minutes from Lincoln Center, Columbus Circle, Fifth Avenue, and midtown NYC, our luxury Manhattan hotel caters to leisure and business travelers alike. Standard amenities are decent but not outstanding for the price; they include large flat-screen TVs with premium cable channels, air-conditioning, robes, slippers, iPod docks, and minibars. The property's past inspired its present industrial-chic design, and small details such as decorative milliner's tools pay homage to the, The 618-room Stewart Hotel offers great beds with a six-choice pillow menu, a top-notch fitness center, Aveda bath products, in-room kitchens, and David Rockwell design (a $24 million renovation was completed in 2011). Thank you very much to Laura Burton ( Resident Manager) of JW Essex House in Central Park New York City and Madeline Vargas, Executive Assistant it was an amazing stay at our beautiful suite . Overall this is a nice hotel in a great location but feels like nothing special. There was no staff for the front desk, with one person and 30 people trying to check in. We did daily walks in the park and enjoyed the route around the large lake. Bed was comfortable enough, towels were nice. Sincerely, JW Marriott Team, Rooms May Be Refreshed But Service is Still Terrible. Starts and ends in the lobby. Our guests praise the helpful staff in our reviews. See more questions & answers about this hotel from the Tripadvisor community. The temperature would not go above 63. Our problem was just . When we arrived we were greeted by the wonderful staff, and at breakfast and around the hotel the staff were all super friendly and chatty too. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. Getting around to the Central Park is few blocks away . Enjoy light fare from our late night menu. It's directly across from Central Park and offers some amazing views, if you're lucky enough to get an outside facing room. Find rooms from $37 to $7,502 at JW Marriott Essex House New York. The lady behind the front desk was very cheery but she spent at least 10 minutes to find a church. The hotel also offers Internet TV equipped with high-speed access to Netflix, HuluPlus, YouTube and Pandora. davemh333, Thank you for taking the time to let us know about your experience while staying with us. Without actually saying No, no, f*ck off, the entire hotel staff have done an exceptional job of conveying that exact message.In terms of the room, I understand the premium in New York, but even then the room is small and mediocrely furnished. The restaurant was open limited hours with limited food. Some guests have reported some maintenance issues in units that were not fully renovated in 2017, including peeling wallpaper and water damage. JW Signature Juice $11.00 pomegranate orange Parfait $16.00 yogurt, housemade granola Bowl of Fresh Berries $15.00 seasonal selection, mint Fresh Cut Seasonal Fruit $22.00 greek yogurt, honey Indulge Buttermilk Pancakes $23.00 whipped butter, pure maple syrup Waffle $23.00 whipped butter, seasonal berries, pure maple syrup French Toast $24.00 Stay near iconic Central Park at the JW Marriott Essex House New York. Property Location With a stay at JW Marriott Essex House New York, you'll be centrally located in New York, steps from Central Park and within a 5-minute walk of Columbus Circle. My family enjoyed it more I loved going around few blocks shopping to Nordstrom Even is walkable, going to 5th Avenue and to the Rockefeller center and St Patricks cathedral. As of 28 Dec 2022, prices found for a 1-night stay for 2 adults at JW Marriott Essex House New York on 8 Jan 2023 start from CA $510, excluding taxes and fees. I had to make four calls and wait seven (hours) for water that was supposed to have been in my room in the first place. Thanks Essex House! Now, wanting to dip a toe into the travel scene again, we have booked a few trips. We still do have our Marriott platinum status. Staff was superb, as was the stay. Join us for signature brunch selections or after-hours drinks at the cocktail lounge. The restaurant is modern and truly one of the finest on this end of Central Park. In the Southgate bar we saw former sluggerReggie JacksonandMike Shanahan, former coach of the NFL's Denver Broncos.