Have personal and work Authenticator use. WhatdoIdo? A: Try using the QR code capture feature directly in MicrosoftAuthenticator. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. Problems started when I upgraded to MS Authenticator. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. Choose the account you want to sign in with. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. What might be the issue? I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. This permission is only used when you report a technical problem through the app settings. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. By default, App Lock is turned on when you set up a PIN or biometric on your device. Open APP and check for notifications. Q: My one-time passcodes are not working. by My phone have been stolen, I had work account logged in there. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. Some information from your storage is collected to diagnose the issue. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. A: This is a known issue on iOS 13+. Get The Word Out About Your GoFundMe Campaign! It can also be used to sign in to apps and websites that support Microsoft Authenticator. This will remove passwords and other autofill data from the device. Follow the Android prompts to grant that permission. Youll then be able to use those if you experience any issues when trying to recover your accounts. What are the steps? If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. Shop your favorite products and well find the best deal with a single click. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. Tap the three vertical dots at the top right, and then tap Settings.. It works for me. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. Please ensure push notifications are enabled in Settings and your network connection is stable.. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Once i did that, I now get the notifications again. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Can you get notifications from other apps? Read the contents of your storage. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. Find out more about the Microsoft MVP Award Program. Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? For me it was not required to remove settings or the whole app to solve it. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. but the amazing thing is they can reach other web-pages like google or Yahoo. What can I do? you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. If you have an Apple device, the ID.me Authenticator app is the best option. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. What should I do? On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Then, tap Settings and turn on the toggle for Enable push notifications. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. Q: Will my employees or students get to use password autofill in Authenticator app? 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The app is available for free download on both Android and iOS devices. Q: Is registering a device agreeing to give the company or service access to my device? For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. However, I now get three notification sounds after approving the request. The Authenticator app, which works in conjunction with a number of MFA tools, allows you to sign into your online accounts using a code generated by the app. What is the version of Microsoft Authenticator APP? The Authenticator app is not required for all accounts. All Rights Reserved. This type of account is frequently called a "broker" account. On these devices, Authenticator is automatically registered as a device administrator. How-To Geek is where you turn when you want experts to explain technology. For steps to enable hardware encryption, see Encrypt your Android device. A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. The only thing I see working on the Android app is the countdown random number It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. Try this, hit the hamburger on the left and click on "backup this device". By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." Q: Do notifications work for non-Microsoft accounts? The problem persists. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. By submitting your email, you agree to the Terms of Use and Privacy Policy. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click Begin Recovery.. This data is stored on your device and can be removed by removing your account. After that, starting Company Portal application again, Authenticator started to work as expected. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. It was in the way more than I used it so I turned it off. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. To use Microsoft Authenticator, you need to first enable it on your Android device. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. if yes it may affect your user behavior. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. Learn and ask questions on how to implement MFA. After that, you should start receiving push notifications from the Authenticator app. How do I make sure notifications don't continue to go to my old device? Q: Why is my account tile gray and inactive? Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. You can try to resolve your network connections through your phone settings. A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. It works with both iOS and Android devices, so there is no need to install the app. The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. Where do I change priority to higher so that I receive the notification. The app notification issue appear on iOS and Android? If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. Once youre signed in, you need to go to the Settings page and enable push notifications. Q: Im trying to sign into an iOS app, and I need to approve a notification on the Authenticator app. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. Q: I got a prompt asking me to grant permission for the app to access my location. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. Phone number is also correct. 01:13 PM Both features have been available on Apple products for years. Therefor cannot use any of my work related phone apps which is literally essential to my job. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! You can use Autofill to sync and autofill your passwords on your iOS and Android devices. If you are still not able to add your account, please reach out to your admin. Personal use works every time. Yes, multiple times. Make surethe accountisregistered for passwordless andisjoined to you work or school. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. To learn more on how to allow Autofill for your organization, see Autofill for IT admins. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. Please let me know if you need any further assistance. I guess i've never noticed this as the notifications have just stopped working recently. Q: Why does the number next to the code keep counting down? I also cannot find a code to enter on my laptop from the app. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. This permission is required for sending notifications. If you have already registered, you'll be prompted for two-factor verification. It shows 8 digit one time passwords. You could search it on Google. This can be done a lot better! More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40.