CSC has an average consumer rating of 3 stars from 24 reviews. If you enjoy assisting others, you will enjoy being a Call Center Representative for the Harris County Toll Road Authority. var jb_url = 'careers.resourcestaffing.com'; Track correspondence sent, received, or requiring further action in case management system. BancPass can dispute these violations on your behalf as long as your account was in good standing, and the proper license plate was registered to the account, at the time of the violation or pay-by-mail notice. Visit Harris County Toll Road Authority Website. 77401 Maintains knowledge of the procedures to open, close, and update files and notes accurately using the case management database and run reports. I can't find my paper bill. We continuously work to inform Toll Operators of our Users frustration and also work to message our Users when we are alerted of a Toll Operator system issue. Would you like to stay logged on? We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. Problem is, I wasn't anywhere near Houston when they alleged that I drove through their toll road. if (jQuery.url('protocol') != 'https' && jQuery.url('hostname') == jb_url_lower ) { BancPass users will be charged the electronic toll tag discounted rate. You may change your phone number using the BancPass phone-app, or by calling: 866-978-5061. Customer Service Hours These simple steps can help customers avoid the hassle and surprise of receiving a bill for unpaid tolls in the mail! 3872. background-color: #203f48; 281-875-3279. If you need assistance, please contact Customer Service. + EZ TAG phone number . Will I still have to pay for pending toll charges? Please sign up for, https://cdn.haleymarketing.com/templates/62660/logos/logo.png. Commute & Mass Transit and other bills can be paid at doxo. Very caring. E-Mail: [email protected] Website: Visit Harris County Toll Road Authority Website . 2277 Plaza Drive, Suite 600 As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Log in to manage your EZ TAG account . . Ability to speak effectively on the telephone. Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Customer Service. You can update your choices at any time in your settings. } LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Please contact Customer Service at 281-875-3279 or visit any EZ TAG Store. The BancPass phone app allows users to register new tags, view all toll charges, & check account balances. Provide payment plans and resolutions on past-due accounts, Enter data efficiently/Communicate via email with little to no errors, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, and Chinese speakers, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, and Chinese speakers, Computer proficiency and strong typing skills 40 WPM, Must be detail-oriented and have superior communication skills, Must pass a drug screen and criminal background check, Must have collection and banking experience, Satisfaction assisting Harris County toll road customers. The Harris County Toll Road Authority does not operate any portion of the Grand Parkway. You can email support@bancpass.com or call Customer Service 866-978-5061 Monday Friday during normal business hours. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. It is up to the User to contact the Toll Operator to handle these types of infractions or notices. Ability to comply with the Harris County Personnel Policies and Procedures and the policies of the County Attorney. - Leading role in assigning and receiving I.T. You can email support@bancpass.com or call Customer Service 866-978-5061 Monday - Friday during normal business hours. HCTRA cares about your comments & concerns. For roadside . 1 follower 1 connection. background-color: #376d7d; Sometimes errors happen and a Toll Operator may mistakenly send a violation notice or pay-by-mail notice to a User with a valid toll tag account. TheHarris County Toll Road Authoritywould like to remind customers tologon tohctra.organd make sure your EZ TAGaccounthas a positive balance and your license plates are up-to-date. For quicker assistance, please have one of the available items below ready when contacting HCTRA. Shifts: (Full-time) Hours: Monday-Friday eight (8) hour shift (between 7:00 am-6:00 pm) and Saturday 8:00 am-4:00 pm + additional weekday off, Sunday off-5-day work week Contract no end date If you enjoy assisting others, you will enjoy being a Call Center Representative for the . Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Pursuant to the Texas Transportation Code, Chapter 284, the owner or renter of record (not necessarily the driver) of a vehicle that passes through a toll facility is responsible for payment of. Contact Phone. Each tolling entity may choose if and how they implement Texas Transportation Code 372.053. Get started today. Join to view profile . Click here High School diploma or equivalent required. Please check with other tolling agencies directly for questions about their policies and programs. Where We Are a Service Provider. .hmg-jb-bg-primary .hmg-jb-btn-primary, .hmg-jb-bg-primary .hmg-jb-btn-primary.active, .hmg-jb-bg-primary .hmg-jb-btn-primary.focus, .hmg-jb-bg-primary .hmg-jb-btn-primary:active, .hmg-jb-bg-primary .hmg-jb-btn-primary:focus, .hmg-jb-bg-primary .hmg-jb-btn-primary:hover { HCTRA - Violation Collections Department/Collections. X | CLOSE. US. You may also call 866-978-5061 during normal business hours. Prior experience in a customer service-related role. document.write("